feedback for Agent

0 Votes

I would like to comment and commend the efforts of my Constant Contact Customer Engagement Specialist. She is one sharp Customer Engagement Specialist! She is smart, quick to pick up what is needed, fast with providing solutions, flexible, and able to listen to customer concerns and pain points, and delivers work that is professional and usable on the first try. We have been with Constant Contact for a while and it has been a consistent problem when we call in for assistance because the Engagement Specialists are not normally as well versed and professional as . Therefore our recommendation: Whatever you are paying her, it is not enough!


1 Comment
Status changed to: Closed - Implemented

Hi @paulp8171 ,


We're glad to hear the agent was able to assist you with your emails. We've attached your feedback to your recent case, and sent it along to their team lead.

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