05/23/2017
Ability to edit embedded links after email has been sent
Hello. I recently sent an email with the wrong embedded link in my newsletter. I was told I could not make a change to the distributed newsletter/email; however I could send a new email to my subscribers with the new link.
This solution does not work as the content was exactly the same, just the wrong url was hyperlinked to a word. My hope was CC would allow me to edit the sent email to update the link without having to resend a newsletter.
This functionality would be similar to updating a link on a web page but being allowed to keep the same title and same page. Since my email had 'Having trouble viewing this email? Click here' feature, people who receive the email would click the 'click here' and get the newly corrected link.
Best reply by Caitlin M
We are updating the status of this idea to Gathering Information. While we recognize there are instances where a link would need to be updated after sending, there is a risk of this feature being abused by changing a link directing recipients to inappropriate pages or spam content. Once the email is sent, there isn't a way to make any edits to it, whether it's a link, content, or photos. Emails act like letters sent from a mailbox. Once it's gone, no changes can be made.
We don't have plans at this time to include this functionality but wanted to keep the post open to hopefully gather suggestions from the Community on how else links could be reviewed before being sent. Would there be some kind of built-in tool while creating the email? Or a screen that appears before sending to remind you to check your links? We're certainly open to ideas!
Any needed updates to an email would need to be done by copying the email, making the changes, and resending the email to your lists. We recommend changing the subject line to include "Edited" or "Correction" so recipients are aware that they are not receiving a duplicate email.
Acknowledged
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37 replies
