Formatting issues when Outlook users forward email

AlisonF227
Campaign Collaborator
0 Votes

We noticed when subscribers forward our email in Outlook that the forwarded copy pretty much triples or quadruples the white space between headers, text, and paragpaphs. I would like to understand if this is typical for forwarded email (or at least typical for Outlook) and if there is something I might be able to do with formatting that help keep it standard across the different way people engage with our emails.

1 REPLY 1
William_A
Administrator
0 Votes

Hello @AlisonF227 ,

 

When an email is forwarded, the email program doing the forwarding takes the code, adds extra elements on top of the HTML provided (such as indenting and causing layout disruption), and then sends it directly through its own system. Due to this, we have no control or way to mitigate any potential alterations caused the forwarding.


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William A
Community & Social Media Support
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