Free event fee

[CheriBales]

I had to set up my first (beta) event today and was forced to put in PP information for the payment - even though it's a free event - which I get, but are we now going to have to pay a fee for someone registering for a free event? That's not fun at all…I can't find anything written about the Free Event fees.

[CheriBales]

Hello @CheriBales ,

You shouldn't need to connect a payment account to activate your events in the newer version, as long as none of the tickets are marked as paid type. However, checking out your event, it's clear this was not the case. As already mentioned in email correspondence, this is being investigated further.

With that said, if the tickets are free, you will not be charged anything because there's no payment to process.

[William_A]

Hello @CheriBales ,

You shouldn't need to connect a payment account to activate your events in the newer version, as long as none of the tickets are marked as paid type. However, checking out your event, it's clear this was not the case. As already mentioned in email correspondence, this is being investigated further.

With that said, if the tickets are free, you will not be charged anything because there's no payment to process.

[VanessaP812]

Is there an update on this? I am creating an event and running into the same problem. My event does not require a fee to attend and don't want to confuse guests. Please advise. 

[CheriBales]

Nope. You will have to enter a payment method even if you aren't charing. It won't show to clients during the registration if you just set the fee at Free, but you have to have a credit card on file to launch the event. I haven't heard anything differently and have had to do it twice for new accounts. This is silly and should not be required for a free event.