Hyperlink on PDF not active once uploaded

[user7677048]

Hello, 

I am uploading a PDF file with 2 clickable hyperlink. 

Once Uploaded the hyperlinks are no longer active and can't be clicked on the email. 

Thank you

[William_A · Accepted solution]

Hello @user7677048 ,

Since PDFs can't be embedded into emails, you're technically inserting the first-page image that we generate when you upload the PDF. Since it's just an image, it can't have the multiple live links, it's just a pic of hyperlinked text.

I'd recommend either recreating the PDF using the actual email builder, or linking directly to the PDF in your email.

See also:

Inserting text links

Inserting image links

Inserting button links