API Issues PLEASE FIX ASAP

[MarkT701]

[30/04/2025, 11:02:57]

{
errorCode: 'E0000021',
errorSummary: 'Bad request. Accept and/or Content-Type headers likely do not match supported values.',
errorLink: 'E0000021',
errorId: 'oaekRSTtR_7QqCJvvecfAVHfA',
errorCauses: []
}

[30/04/2025, 11:03:06] This is the error response we’re getting back from CC

[PaulM26]

We noticed the same error message when trying to refresh our token.  The error started showing up today at 5a EDT when our task runs

[MarkT701]

I hope it is fixed soon. be sure to email them as I have done.

[PaulM26]

Thanks...what email address did you send your message too?  Was it webservices@constantcontact.com?

[MarkT701]

Yes and/or :-  customer_engagement@constantcontact.com

[MarkT701]

[MarkT701]

Clearly the API support is only during USA hours, which is NOT ACCEPTABLE. We have had a critical part of our business down for at least 12 hrs.. without even a reply until just.

[John__B]

Hello MarkT701 & PaulM26,

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

I apologize for the delay in our response to this thread. The error response you mentioned which occurred between 04/29 & 04/30 was the result of a system issue which was resolved on 04/30. I apologize for any inconvenience this issue caused. Your token requests should now be successful. If the issue is persisting, we recommend that you reauthorize the integration (disconnect/reconnect) to resume service, which should resolve the issue.

To receive updates on Constant Contact's system statuses, you can navigate to the link below and select "Subscribe to Updates" in the upper right.

Constant Contact Status Page

https://status.constantcontact.com/

Please have a look and let us know if you have any other questions!

Regards,