RESOLVED - Production Issue Notification - Feb. 7th, 2024

[Aarron_G]

Beginning from roughly 5:00 AM ET today (Feb. 7th, 2024), we are experiencing an issue which is causing most requests made via our V3 API to result in a '500 Internal Server Error' response. Additionally, most attempts to access the 'My Applications' page within the V3 Developer Portal are also resulting in an error ("You've encountered an error! Sorry about that. Please try again in a few minutes.").

We apologize for any inconvenience this causes, and will update this thread as we know more.

Thank you for your patience.

[StephaneP03]

Hey guys, reaching 12h downtime... any news on this? 

[ICARO_Media_Group]

Any updates?

[MarkT701]

This is causing havoc !

[MarkT701]

It's back !! (phew) 

[user292613]

not completely: still getting 500 Internal Server Error to V3 API requests

[Aarron_G]

Hello @user292613,

This issue was resolved as of approximately 11:20 PM ET last night (Feb. 7th). Any 500 responses you received after that point do not appear to be related to yesterday's production issue. If you're still experiencing issues, please reach out to us via email, at webservices@constantcontact.com, with as much information as possible (the API key you're using, time stamps, example requests & responses, etc.), so that we can investigate.

Regards,

[OCA212]

Will there be an official message when this issue is resolved? I'm getting OK responses now, but don't know if I should still alert my customers to the error.

[Aarron_G]

Hello @OCA212,

The issue was resolved as of approximately 11:20 PM ET last night, Feb. 7th. If you receive any further 500 responses past that point, please reach out to us via email, at webservices@constantcontact.com, with as much information as possible (the API key you're using, time stamps, example requests & responses, etc.), so that we can investigate.

Thank you again for your patience.

[Aarron_G · Accepted solution]

As of approximately 11:20 PM ET, Feb. 7th, this issue has been resolved. Our V3 API and Developer Portal are available and operating normally.

Thank you again for your patience.