Turn off link tracking in campaigns

I want to turn off the link tracking in my emails. Many of my subscribers can't open the linkds because their email provider sees them as a security risk--especially for Gmail addresses. If that's the case, this service is not useful for linking to events and information pages, which is why we are using it. How can I turn the tracking off?

Top Answer
Caitlin_M
Administrator

For clarity, r20 links are used as intermediate URLs to accurately track what links are being clicked by your contacts so they can show correctly in your reporting. Other large email marketing providers use this same method with their own types of link tracking.


18 Comments
Caitlin_M
Administrator
Status changed to: Voting Open
 
steve811
Participant

On our email broadcast yesterday, we have a link in the email we sent out.  We received reports that the link is broken, because you are replacing our link.  While knowing who opens an email is valuable, we don't need you to track clicks on our URL, as we have data on who visits our site.  This is serious, as we are losing prospects, who can walk away, figuring that we don't have our act together.  Tracking whether an email is opened is fine, but we need you to leave our link unchanged.

EllenK58
Participant

With the newest release, you took away the ability to turn off tracking clicks on weblinks. The tracking URL that pops up when I hover over URLs makes my email look like phishing. I would really like to turn the tracking off, as I had been able to do before this release.

karljeffery
Regular Participant

Hi, a cybersecurity expert who receives our Constant Contact e-mails is telling us we should only include links to pages on our own web domain in e-mails, rather than have Constant Contact convert them to rs6.net so it can track the clicks.

 

He says that he teaches people never to click on 'suspicious links' in e-mails, which means any link to a domain other than the one of the company sending the e-mail. Also by including these links in our e-mail we are contributing to reducing organisational cyber resilience.

 

It may be a fair point - and considering we never look at click statistics anyway, maybe we should follow his advice, but I don't think Constant Contact offers the capability to not use redirect rs6.net links?

 

Karl jeffery, London 

We also would like the ability to turn the tracking off, as we used to be able to do. Yesterday, one of our customers (in the cybersecurity industry) reached out to us to say that the rs6.net domain was blacklisted and flagged as malware. If customers aren't able to click the links on our emails because of tracking that we can't turn off, then the Constant Contact service is hurting our business rather than helping it.

 

Please look into the blacklisting issue and add the capability to disable tracking.

 

Thank you!

 

ElectronicGoldmine
Participant

I vote to remove link tracking. 

 

These CC links look so suspicious, see link below.

 

There is no consensus on what Spam is on email platforms and they all do their best to prevent it.

 

I'd rather have our emails go out without link tracking to prevent the possibility of it being detected as spam.

 

This link below came from our Campaign at CC. I'm looking at it and it looks suspicious!

 

CC Link - 355 Characters

https://r20.rs6.net/tn.jsp?f=001kWCC4SrDNJX5r4XUFU9jZH18AcfM64JEWoc6kobBsjKP-JgtbBWUxAuTj22WlDj4VheX...

 

What it actually represents - 64 characters

https://www.goldmine-elec-products.com/prodinfo.asp?number=SAVE5

Caitlin_M
Administrator

For clarity, r20 links are used as intermediate URLs to accurately track what links are being clicked by your contacts so they can show correctly in your reporting. Other large email marketing providers use this same method with their own types of link tracking.

Thanks, Caitlin -- I do understand that. But yesterday, one of our clients emailed me to say that the r20 link on all of my e-newsletter articles was being blocked as blacklisted because of malware. Here is what he sent:

 

"r20[.]rs6[.]net" is currently on our blacklist and the last reported malware incident from that domain was today.
Source: https://exchange.xforce.ibmcloud.com/url/r20.rs6.net

 

So, as of yesterday, the r20.rs6.net domain was blacklisted by IBM's Xforce.  If we can't turn those links off, how can we protect ourselves against the damage to our site's reputation that occurs because of things like this? Could you please look into why the intermediate link's domain is being blacklisted?

 

Thank you for your help,

Loren Blinde

Editor, IC News

Caitlin_M
Administrator

@IntelligenceCommunityNews  Thank you for bringing that up and I apologize for how I overlooked that. There can be a few reasons why this happens, especially with recipients who have higher security programs. Our support team is best suited to continue this conversation so they can work with you live on the line. I would recommend contacting the support team and if possible, having some information on hand to reduce the amount of time needed for troubleshooting. 

 

  • The security program and the version number
  • If the recipient is on a home or work network, wifi or data
  • Are the links you're inserting into the email beginning with HTTP or HTTPS?
  • Have they safelisted our URLs?
karljeffery
Regular Participant

Hi Caitlin thanks - but I have been told that corporate cybersecurity experts are now advising people not to click on any e-mail link with a different domain to the sender's company. The only way people can follow the links in our e-mail in that case is if we can stop using redirect links at all.

BethS978
Participant

We operate exclusively in the B2B sector and absolutely require the option to switch off link tracking. Our emails provably do not reach the clientele. If such a feature is not implemented very soon, we are going to have to switch to another provider and away from Constant Contact.

Caitlin_M
Administrator
Status changed to: Acknowledged

We're updating the status of this idea to more accurately reflect its current status with our engineering team and also made slight changes to the subject line in order for it to be more easily found. As of now, we have not made any changes to turn off link tracking in accounts. We can't guarantee a commitment to address this request but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

DanR01
Participant

I want to upvote this as well. We have also had customers contact us convinced our email was a scam or we had been hacked. I'm sure there are many others who have not contacted us but just assumed it was a scam. Frankly I'm surprised more people don't complain. "r20.rs6.net" looks very suspicious.

 

In addition to an option to turn off link tracking, another idea, possibly easier to implement, is to simply use a less cryptic and suspicious domain for tracking! If the link was instead "r20.constantcontact.com" it would be much less suspicious. Many people know who constant contact is or could look up the domain easily for a sense of comfort that they're not being phished.

JimO15
Frequent Participant

Browser and Wi-Fi ad blocking software now blocks the Constant Contact URL link format. A contact reader cannot even see the link on a "click Here" button and if the redirect is blocked they have no information on the web link they need to see. I understand some folks want to count clicks but I am more interested in the reader getting to the intended information. Afterall, a click count is useless if the redirect to the intended webpage is incomplete.

I hope this can be fixed. Regards, Jim

AnnetteK08
Regular Participant

Various of our members are not able to open links in our emails because of this redirect issue. When it comes to deciding between losing members or changing email services the choice is obvious. Please implement this option.

user83245
Participant

May I know how to solve this problem? We also don't want our clients to see random link which seem like a virus to them, we want them to see our domain link when they tried to copy the links.

 

Thanks.


Regards,

Harry Lim

Frankie_P
Moderator

Hi @user83245

 

At this time being able to turn off link tracking is not an available feature. If your contacts are however experiencing issues accessing your links because of link tracking we would recommend contacting the support team and if possible, having some information on hand to reduce the amount of time needed for troubleshooting:

 

  • The security program and the version number
  • If the recipient is on a home or work network, wifi or data
  • Are the links you're inserting into the email beginning with HTTP or HTTPS?
  • Have they safelisted our URLs?
JimO15
Frequent Participant

I think Constant Contact is missing a broader issue of its email service. If I send an email out to our contact list that has embedded  links to information in the email and the reader cannot access that information then the potential sale or capture of an interested party is lost. It could be advert blocking software, security scans or spam blocking among others that does not allow the link to be satisfied and a web page rendered. Even if I add the URL ink as the text of a link button, the reader cannot copy and paste the link because the copy of it is the r20 link and will still not work. It is impossible to analyze the specifics requested for every user contact. I myself have received Constant Contact emails from others with "Click Here for more Information" buttons in them and they are totally useless to me as the interested reader because the links will not render, nor can I find out what the real link URL address is.

 

Your preview test emails do not have the links encoded. Why not just let that version go through as the published email if I as the account owner does not want to count clicks? To me having an "option" that allows the intended information to get through to the reader is more important than knowing the number of clicks a particular email received.  After all, you still have the knowledge of how many contacts and who opened the email. 

 

The fact that other email providers do the same thing as Constant Contact is not a benefit. How about Constant Contact being better than the others by offering this option? You should really consider the importance of getting your users information through to its contacts.

 

Respectfully, Jim Osborn, account administrator

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