Account Billing is Not right

BryanB63 · ‎12-23-2017

I was singed up for the full package. A few days before my Monthly subscription came up i switched to the lower. I should of had full use of all the features until the end of my billing period. But i did not. The moment i downgraded i lost the use of the other features. THAT IS NOT RIGHT OR FAIR.

Curtis_P · ‎12-26-2017

Hello @BryanB63,

Thank you for bringing this to our attention!

I'm sorry to hear that your account features had ended prematurely. This is definitely something that our billing department will be better suited to discuss further. My recommendation is to give them a call to look into this further. You can find their hours of operation and contact information here.

Please let us know if there is anything else we can do for you.

-Curtis P
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