About Kyle_R

Thank you for taking the time to provide those extra details. That was helpful.    I see what you mean. It looks like in the image library is maxing out at 500 images when scrolling through them. I think part of the reason of this for the performance of the page. Though, I agree the Library page could be improved when it comes to managing images in bulk.    To scroll through all of your images, I believe you should be able to do that within an email in the insert image interface. That interface is accessed by either double clicking on an existing image/image placeholder or single clicking and choosing Change/Replace. It opens the images in an overlay and will allow you to scroll through the images. You also might find it useful to sort the images A > Z or Z > A if you know vaguely what the image name is but not exact enough that search is useful.    I'm personally a fan of creating/using folders for images if you find that you have a lot of pictures that fall into certain "types" of categories. As an example, being able to go to your folder for poultry and being able to easily browse all of the photos you have already uploaded for that category and being able to find the perfect one. It would probably take too much time to set up folders for all of your existing photos now, but perhaps something you'd find useful in the future. I don't say that to deflect from any criticism of the current interface. Ideally, you'd be able to scroll through all of your images in the Library tab and sort/move/manage them in bulk as you see fit, but we just haven't revamped that page yet to make that easier.   I wasn't able to reproduce the Library switching to "Recently Added" randomly, but it does switch to Recently Added after you complete an image upload. So if you're noticing that behavior after an upload that could be why.   Hopefully the Insert Image overlay within the email editor meets your needs, but feel free to reach out if you have issues with it. ... View more

Hi @MonteH31 - Any image uploaded to your Library will count towards your storage. Can I ask for more on what you mean about pictures that are not accessible? Every image in that's been uploaded to the Library should be accessible, so I'm not clear on what the inaccessible behavior is but I'm more than happy to take a look. ... View more

Appreciate the info. We'll make sure that's noted. ... View more

Hi @MonteH31 ,   Thanks for reporting the issue. We do have a recent small number of reports of slowness in typing we're looking into. So far it's been suspected that it has to do with a large amount of content in emails, however, when I looked at your emails they didn't seem all that long. (I only previewed the sent emails, we didn't go into any drafts or make any edits in your emails.) Since these are relatively recent and not consistently reproducible on our end, our technical teams did have some information they were hoping to gather in order to get to the bottom of this.   When you experience a lag in typing, would you say it happens in every campaign that you edit or have you noticed it only certain campaigns or at inconsistent times? Is it safe to assume you're normally copying a previous campaign and making your updates to it when you noticed the delay in typing? Just curious if brand new campaigns behave different than copied campaigns.    Any additional information you have will help us keep track of when the issue occurs and allow up to narrow down the cause. If it's easier for responses, feel free to email us at communitysupport@constantcontact.com with any more info. Sorry for the recent issues you've been running into, I want to make sure they get addressed. ... View more

Thank you, I appreciate the response. I must have been testing in a version of the email that was already fixed via the workaround. ... View more

Hi @MonteH31 ,   I'm interested in knowing more about you not being able to see the formatting toolbar. This isn't an issue I'm able to replicate on my end when I work in my account, or when I see one of your emails in your account. What browser do you usually use to edit emails so that I can make sure I'm trying to recreate the issue with the same setup? Do you happen to have a screenshot of the issue you're describing? ... View more

Hello @SusanL718 ,   I'm sorry to hear you're having difficulties creating a template. If you log into your account and choose the blue "Create" button in the upper right, and then choose Email in the overlay you should be taken to our template picker. From there you can browse or search by keyword. Does that work for you? You may find this article on creating an email helpful. It has instructions, screenshots, and a video on the process that you may follow along with.   If you're still find yourself stuck on a page, feel free to share a screenshot of what you're seeing if you're able to, or you can contact our support team and they will be able to help guide you.   ... View more

Hello @TYLERF717 ,   Depending on what was purchased, template designs may come with or without a designer consultation. There isn't an email address for this particular group, but contacting our support team may be the best route to discuss what your options are and potentially help with any changes. ... View more

Hello @JeffryC9 ,   I see what you mean. For your Southwest States segment it looks like you're using the "AND" operator between State fields. Meaning a contact would have to have California AND Arizona and the other states listed in their profile in order to meet the criteria. Since every contact has one state listed, none will meet that criteria. Instead, if you edit the statement and use the + OR button, you should be able to list the states using the "OR" operator. That way, it will show a contact if they have their state listed as California OR Arizona, etc.  ... View more

Hello there! Agreed - that does look a little odd. Luckily it should only show like this in the settings page. I'll check and see if this was by design. ... View more

Hi there @DaytonaState ,   To add a link to this section in particular, you would have to put the link in an HTML format like so:   <a href="https://www.mywebsite.com">Clickable Text Goes Here</a>   Replacing the website in-between the " quotes and replacing the hyperlink text between the opening and closing brackets > <. Since this section involves some manually coding, I'd recommend registering yourself and making sure the email looks correct before sending it out to your list. Let me know if you have any trouble with it. ... View more

This will be coming soon. Stay tuned!   We have a few things to button up,  but it may be available as early as this summer depending on the rollout plan. We'll keep this thread updated as things evolve. ... View more

Hello,   Updating the status of this request to Under Consideration to support our new community idea statuses to add better insight to your feedback.   To summarize what’s happened with this feedback so far. We’ve made an update to our Cross Platform Editor to allow for multiple spaces to be entered. Previously, multiple spaces were stripped out. This is a great option if you are in need of a leading indent. We still have an open request internally to insert a tab and indenting multiple lines of text. At this time there aren’t any other updates on any movement on that request, but we’ll keep you posted in this thread. ... View more

Hello,   We are considering this idea to be implemented. Most of these comments were due to the limited support to foreign characters in our legacy editor. With the retirement of that editor, we no longer really have issues with supporting the characters mentioned here. Non-English languages, em dashes, curly quotes, etc. are all displayed as expected. One exception to that may be right to left languages which could run into some alignment issues. ... View more

Hello,   Some great feedback and use cases have been shared in this thread! Thank you all so much for taking the time to explain the importance of this feature within your organizations. We’ve compiled and discussed much of this feedback you’ve shared internally. There are no immediate developments happening, but we are continuing to share the feedback. We will mark this as Acknowledged and continue to keep this thread updated with any movement. ... View more

Hello,   We are considering this as Implemented with the addition of “AND” and “IS NOT” logic within the segments feature. You can now create a segment for those who are a member of List A, and not a member of List B. After this implementation sometime around mid-2021 we’ve seen requests on this particular feature drop off across all of our feedback channels.   There was a large variety of use cases for this particular request, so this was the solution that had the widest range to address most of them. If you require additional filtering needs, you may be interested in adding your voice to one of these existing open ideas:   The ability to segment by specific date (before X or after X) Additional Segment Criteria   For those looking to send an email to an individual contact, you may be interested in the Quick Send feature. ... View more

Hello,   Updating the status of this request to Under Consideration to support our new community idea statuses to add better insight into your feedback.   We acknowledge that this particular feedback has been requested for quite awhile. The current file size requirements can be quite limiting for some. We currently have some tickets open within our product and engineering teams to look at increasing file upload sizes. At this time, there are no further updates in terms of expected timelines. We'll keep you posted. ... View more

Hello,   Updating the status of this request to Under Consideration to support our new community idea statuses to add better insight into your feedback.   Thank you for all of your feedback on this topic; I know this request has been around for many years. This is something we would love to be able to implement. We’ve had some plans in the past that have been reprioritized. The current thought is that we hope we will be able to focus on this at some point in the future, and some of the ideas floated around have been really cool! That being said, I don’t have any sort of estimated time that it might be accomplished. We do have a potential new feature coming this quarter that may help. We will keep this thread updated. ... View more

Hello @WayneB998,   We've seen this error message before. It seems to be due to our API call to WooCommerce timing out temporarily or taking too long to connect. We have plans to fix this by pulling in the products a different way. In the meantime, we've seen most people have success by just trying again. If you make another attempt are you able to get it to work this time? ... View more

Hello,   I'm very sorry for all of the trouble. I believe we were able to help you earlier via Instagram. We'll look into your chat case to make sure it was handled correctly. Regarding chat and phones showing as closed, they should have been open during that time. Is that something you saw within the Contact Us tab in your account or elsewhere?  ... View more

Hello @NDSHRM ,   Good question. I believe this is in reference to an event campaign for sign up's as opposed to a mailing list sign up form. We don't currently offer an image upload type of question, but do have a few suggestions that might work for you.   You can add a custom open ended type question to your registration form which asks for a URL where their company logo is hosted. That could be on their website, or they could use a service like Google Drive or Dropbox to host the file.    Alternatively, you could edit the confirmation message or confirmation email for the registration and provide instructions and an email address to send their company logo to. Hopefully between those two options you could help streamline the process a little bit! ... View more

Hello @ rachell32,   We do fully translate the forms if you first set the language setting in your account to the proper language, and then create the form. Unfortunately, Welsh isn't currently offered as an account language which will still cause you to run into this issue.   You mentioned that you were previously able to adjust the language manually in the older version of the forms. You are able to still access our legacy version of the forms by going to Sign-Up Forms and choosing the Legacy landing pages tile at the bottom of the page. Does that still possibly offer a solution for you?   ... View more