About Kyle_R

Kyle_R · ‎05-25-2023

Hi @HopeandCope , Very interesting, it sounds like your approach is methodical and mindful of your contacts inboxes. We'll start with your questions and add a few thoughts. Q1 - There's no hard rule on how many emails to send and it could vary by audience. That said, 3 emails doesn't sound unreasonable at all. We'd recommend just keeping an eye on your reporting. If the first email generates quite a bit of spam complaints, consider changing the strategy or the message a bit. Q2 - Take a look at this article on the Update Profile feature. If turned on, it will live in the footer (unfortunately you can't add a link within the body of the email) and provide a flow very similar to what you're wanting. The good thing about the Update Profile form is that you can choose which of your lists you want to show on the page. Some lists may be internal only or would be named in a way that isn't meant to be public facing. This form also allows for the option to unsubscribe. An added bonus is you can also optionally allow the updating of their profile information such as name, title, phone number, etc if you so choose. Q3 - The increased number of emails should not cause issues with deliverability, with the caveat that increased spam reports could effect your sender reputation which could have some delivery consequences. In your initial email requesting the subscription, it would be a good idea to remind them of your business relationship if it's consistent for all of the contacts. Given that this mailing isn't unsolicited and they may not have heard from you in some time, it would be great to mention that their email was given as part of something like an online purchase, previous business relationship, or however it was collected. It may also be a good idea to let them know what frequency they can expect to hear from you. Some contacts may be interested in signing up, but would be hesitant if they think their inbox will be overrun with communications. I mention adding that to the email since the Update Profile form doesn't allow list descriptions as you mentioned.

Kyle_R · ‎05-25-2023

If it costs a little and means a lot, just do it! This is Ed-ism number one. It’s also how Ed Bernstein, President of 25Score, manages to thrive in a market led by Groupon and LivingSocial. Ed bought 25Score, a local loyalty discount program, in 2009. Even with big-name competitors and a pandemic that forced most of his vendors to close temporarily, Ed’s business lives on. Lending a helping hand, even if it didn’t make a profit, allowed Ed to forge strong relationships throughout his community. Eventually, those relationships would create new customers. “There's no way I could have built this company off of just advertising,” he says. “It's all word of mouth. It's all belly-to-belly, helping people every single day, every single month.” On this episode of Be a Marketer, Ed and host Dave Charest, Director of Small Business Success at Constant Contact, discuss the importance of reflecting on your own accomplishments and how automation can help reduce mistakes and make your business more efficient. Plus, they share why sometimes you may need to shift your strategy to stay afloat. 👉 Want more from Ed on business? Check out his “Ed-isms” 👉 Create and manage a Constant Contact welcome email 👉 Create a recurring Constant Contact birthday email 👉 Create a recurring Constant Contact anniversary email Meet Today’s Guest: Ed Bernstein of 25Score ☕ What Ed does: Ed is the President of 25Score, Santa Clarita and Antelope Valley’s longest-running local loyalty discount program. 💡 Ed’s key quote: “You always look at yourself and say, What did I not get done? But if you look at what you did do, it's an insane amount of things that you've implemented.” 👋 Where to find Ed: LinkedIn 👋 Where to find 25Score: Website | Facebook

Kyle_R · ‎05-18-2023

Lisa Hammer is a business leader with a mindset for marketing, communications, and finance. Dave Newman is a mechanical engineer with a passion for teaching. Together, they run Leadership Techniques LLC, where their complementary skill sets drive their success. Lisa and Dave met while working for different companies and found common ground discussing the challenges they faced as managers. They decided to bring a group together to discuss handling personnel issues. Afterward, one participant asked them: “You two are so passionate about this. Why aren’t you teaching it?” They needed that motivation to take the plunge into starting their own business. Today, Leadership Techniques offers courses and consulting to help people become better managers and leaders. On this episode of Be a Marketer, Lisa, Dave, and host Dave Charest, Director of Small Business Success at Constant Contact, discuss what it takes to build a successful business with a partner and how to adapt when the world around you changes. Tune in to hear how Lisa and Dave share the business responsibilities, how they’ve adapted to change, and why they love email marketing as a tool for growing their business. Meet Today’s Guests: Lisa Hammer and Dave Newman of Leadership Techniques ☕ What they do: Lisa and Dave are the co-founders and owners of Leadership Techniques, a business that provides training and consulting on project management, math-oriented scheduling, and leadership skills. 💡 Key quote: “They say if you love what you do, you won’t feel like you’re working. We don’t… We have long days, but we absolutely love what we do. And we love making a difference. If you can find something that makes you feel good and makes you feel like you’re accomplishing something, it’s the best feeling.” 👋 Where to find Lisa: LinkedIn 👋 Where to find Dave: LinkedIn 👋 Where to find Leadership Techniques: Website LinkedIn | Facebook 👋 Where to buy The Engagement Matrix: Amazon

Kyle_R · ‎05-16-2023

Hi Donna, great question! It sounds like you've already started with evaluating your audience. From your previous post I see that you are a cookie company so generating demand for your yummy cookies could just be as simple as spreading the word (and the frosting). Knowing the LinkedIn is mostly a business audience, I'm assuming you're looking for corporate catering or recognition types of customers. You'll be able to share your emails onto LinkedIn as well as your other social channels. This article has some best practices to keep in mind when creating your post. I'd add that you'll probably want to custom your social post for LinkedIn to start the thought for the reader. "Let us handle dessert for your next company lunch", "Nothing says employee appreciation like a cookie" - something that, in front of the right person, will help make the memory that cookies are a great idea! I'd say you could also be ahead of the curve around holiday planning. Employee appreciation day, customer service day, national boss's day. There are lots of little holidays that you could start sharing about early to help people be prepared on the day itself. If the organic post route isn't cutting it you can also explore running ads on LinkedIn. It wouldn't necessarily be through Constant Contact, but for the right businesses and situations the ads can be valuable. We'd love it if you could share what you try, what you found works, or what doesn't - and I'd love for anyone else with lots of experience around LinkedIn could share as well!

Kyle_R · ‎05-11-2023

Get ready to learn from a real estate expert who's experienced the ups and downs of the industry. Ricky Carruth closes about 100 deals a year without prospecting and credits his success to his weekly email newsletter. Since 2007, he has sent more than 830 emails — or one newsletter per week for 16 years. In addition to building his real estate business, the newsletters give him more time to focus on his other passion: coaching agents through Zero to Diamond, his free real estate coaching program. Ricky walks the talk: He has faced some really tough times. He lost everything and had to live in his car when the market crashed. He was back at real estate one year later, using a people-first approach. Today, he focuses on building lifelong relationships with everyone he meets, regardless of whether they’re buying or selling property. On this episode of Be a Marketer, host Dave Charest talks with Ricky about his real estate journey and uncovers his top advice for agents trying to grow their businesses. Meet Today’s Guest: Ricky Carruth of Zero to Diamond ☕ What Ricky does: Ricky is a top real estate agent in Alabama and founded Zero to Diamond, the world’s first completely free real estate coaching program. 💡 Key quote from Ricky: “It's just crazy to think back then, I didn't realize I was building a brand. I didn't realize that I was accumulating people. Once I got to that point, and I saw what the weekly email was doing back in 2008, ‘09, and ‘10, I was all in on it.” 👋 Where to find Ricky: LinkedIn | YouTube | Instagram | Twitter 👋 Where to find Zero to Diamond: Website | Facebook If you love this show, please leave a review. Go to RateThisPodcast.com/bam and follow the simple instructions.

Kyle_R · ‎05-10-2023

Your art looks amazing Catherine, I'm so glad you shared your story. The city I live in hosts one of the largest annual sculpture festivals in the country, and every year people travel from all over the world with these large heavy metal sculptures to display. They are absolutely captivating and I remember walking around the festival in awe of it all thinking "Wow, I had never consider sculptor as a way to make a living, but look at all of these people here. They're doing it!" The world needs more art and I'm glad you're sharing your talent with the world.

Kyle_R · ‎05-10-2023

That's incredible thank you for sharing! Keep us posted on your journey getting started with your new business.

Kyle_R · ‎05-10-2023

Hi @L76051 - Welcome to our community! Thanks for joining and sharing. You definitely have the right attitude, and I think your website looks great! What would you say is your primary marketing goal this year? What would you say is the most popular service you offer? On the main page of your website I see the neck package, chin hair package, and silver membership as the 3 options listed. If the most popular service is, say, a standard facial I think that would go well featured on the home page and packaged in a way that they could choose between the basic and the facial packages with a few add-ons. For email marketing, are you following up with clients after an appointment? It could be a great time to ask for a review, or after some time follow up with a message that it's been a month (or however long makes sense) and encourage them to make an appointment. I hope you keep us updated here with your challenges, successes, and any advice you've found works for you!

Kyle_R · ‎05-04-2023

Imagine emptying your 401K to the tune of $50,000 to book a venue for your first event as a business owner with no previous entrepreneurship experience. Go big or go home, right? That’s the confidence level Sonja Rasula had in 2008 when she started Unique Markets. As a former journalist, she had the research skills and natural interest in telling stories that helped her prepare for owning a business. For the last 15 years, Sonja has created large-scale pop-up markets across the country. She aims to support small businesses by showcasing up-and-coming designers, artists, and entrepreneurs just starting their journey. From the beginning, she set out to be a leader in an industry that didn’t even exist. “I do believe in the idea of go big or go home,” she says. “I wasn't going to create a little market that could happen outdoors in a parking lot. That's already out there. I wanted to create something new. I wanted to disrupt an industry.” On this episode of Be a Marketer, Sonja and host Dave Charest talk about the growing pains she experienced, why you shouldn’t fall for the social media trap, and the importance of focusing on yourself. 👉 Sonja’s Unique Assembly 👉 Constant Contact Resend to Non-openers Feature 👉 Constant Contact Canva Integration Meet Today’s Guest: Sonja Rasula of Unique Markets ☕ What Sonja does: Sonja founded Unique Markets in 2008 to create large-scale pop-up markets nationwide. Her markets support small businesses by showcasing up-and-coming designers, artists, and entrepreneurs just starting their journey. 💡 Key quote from Sonja: “As a business owner, if you own nothing, that means Instagram or whatever social media platform you're using, that means they own you. That's a terrible position to be in.” 👋 Where to find Sonja: LinkedIn | Instagram 👋 Where to find Unique Markets: Website | Instagram | Facebook If you love this show, please leave a review. Go to RateThisPodcast.com/bam and follow the simple instructions.

Kyle_R · ‎05-03-2023

Hi there, Thank you for taking the time to send in your feedback. The features available with each plan do vary depending on your billing package. The Lite package is perfect for customers who are just starting their marketing journey and want to keep their toolset simple, but we do offer additional packages as we know that everyone has different needs. If you'd like to review your account and see what may work best for you, or just need some more help getting started please feel free to get in touch with your team.

Kyle_R · ‎05-01-2023

Hi @PathOutlines - It's a good question. I personally haven't seen anyone getting geographical information specifically from opens. However, if you are driving folks to a website through link clicks you could always view the traffic coming into the website through Google Analytics or a similar tool. If you're using a sign up form to collect contacts you could also add a field to collect state or country if you'd like. That way the general location would be added to the contact if you ever wanted to segment by region in the future.

Kyle_R · ‎04-27-2023

Email marketing is the backbone of any digital strategy — a tried and true way to reach customers. And the best part is, you don’t have to get overly advanced to see results. Email marketing coach Ken Countess says what works best for his clients is keeping it simple. “People don’t scroll. Don’t sweat this idea that you don’t have enough content to go on,” he says. “Keep your brand up front. Make sure you're top of mind. Give them enough that they look forward to the next email they get from you.” Through his consulting business, Ken is Email, Ken has coached clients in email marketing for 22 years. He’s also a Constant Contact Certified Partner. His top advice always centers around simplicity and sticking to what works. “Everything takes time,” he says. “Be great at what you do. And once you're great at what you do that will give you permission to try something else. But don't steer away from the things that are working. They're working for a reason.” On this episode of Be a Marketer, Ken and host Dave Charest discuss why email should be the first go-to for a marketing strategy, Ken’s accidental journey to becoming a business owner, and how he coaches clients on email marketing. 👉 Ken’s 8 Essential Email Marketing Tips 👉 Constant Contact Partner Program 👉 Constant Contact Agency Directory Meet Today’s Guest: Ken Countess of Ken is Email ☕ What Ken does: Ken has been an email marketing coach for 22 years through his consulting business Ken is Email. He focuses on B2B companies and is a Constant Contact Certified Partner. 💡 Key quote from Ken: “I know for a fact that I've taught over 10,000 business owners how to use digital marketing. And most of it starts with email.” 👋 Where to find Ken: LinkedIn 👋 Where to find Ken is Email: Website | Podcast | LinkedIn | Facebook | Twitter | Instagram | YouTube If you love this show, please leave a review. Go to RateThisPodcast.com/bam and follow the simple instructions.

Kyle_R · ‎04-26-2023

Hi @St.Patrick-Edina , Thanks for taking the time to try out our new rewards program! We followed up with our fulfillment provider and your reward has been processed. You should expect to receive your reward via email in the next few days. I'll keep an eye on it to ensure the fulfillment finishes without any further delays.

Kyle_R · ‎04-21-2023

Hi there, sorry for the trouble! Does this article on printing billing statements help at all? Printing or Emailing the "All Activity" option that is shown in the screenshots typically is a pretty good view of all billing activity within the account, but please let me know if that's not something that is meeting your needs.

Kyle_R · ‎04-21-2023

@AliciaS659 - do you know if you typically use Constant Contact in an Incognito window? Or do you by chance have your browser set to clear your cookies after each use (or block cookies entirely)? Receiving the email every time you log in is not expected behavior, but it does use IP address and browser cookies to help remember your device.

Kyle_R · ‎04-21-2023

Hello, thank you for your feedback. We're always open to hear how we can improve! Going to break this up a little bit to make sure we capture and track all of the different feedback appropriately: Can't drag and drop image where you want it to be - When dragging an image use the pink "move" line as a gauge, it does typically move it above or below blocks (full width in it's own block), left or right of blocks to create a split column, or in the left and right corners of block to be along side the text in the block. The move areas are typically limited to these spaces with the thought in mind that on a mobile device everything is stacked into a one column view. That's where some scenarios like, for example, wanting to move it into a middle of a block with text wrapping around both sides get a little tricky when adapting to mobile. However, I don't mean to imply it's perfect and there aren't other scenarios we should be trying to solve for. Any more information you can provide on generally where you'd like to place images that is being difficult? You can't resize an upload of an image if it's too big of a size - This is for a scenario where you upload a file and get an error that the file size is too large correct? Rather than having to go off somewhere and resize it manually, offering a way to resolve/resize that image as a part of the upload process. That's good feedback, thank you. You can't easily duplicate anything pretty much - As in duplicating from a separate design, like something in a PDF you are trying to adapt into a newsletter? If by chance, you're referring to duplicating something that's already in your email, there is the ability to copy a block making an exact duplicate of that block that you can then adjust. You can drag things into full page instead of split, and even in the split feature - The optimist in me wants to be happy this is working well. The realist in me isn't ruling out that you meant "can't" rather than "can". I do think sometimes the "pink line" guide can be confusing as there are two different ways to move elements. Moving entire blocks up and down, or moving things within blocks to to make a layout. I think the animated gif in this article involving creating layouts is a good visual display on what I mean by that. Auto-save and undo issues - That's not the first time I've heard that. Our product team is currently collecting information to try and get to the root of the issue, as it isn't anything we've been able to observe ourselves yet. If you have the extra time, this thread has a list of information we're collecting. Really sorry for the issues you've been having so far I feel like some of the drag and drop issues we could possibly help you resolve and make the editing experience easier. If it's easier you can certainly give our support team a call and that way you can share your screen and work through some of the layout issues together.

Kyle_R · ‎04-20-2023

If you’re at a point where you have staff representing you and your business, it’s essential to train them to provide excellent customer experiences. Barbara Gassaway, president and founder of The Research Group, has created that culture of growth for her employees, and she views that as her most significant professional accomplishment. “I think that’s amazing — when you can touch the lives of others,” she says. “Makes me want to cry.” Barbara led her market research group through the COVID-19 pandemic, and along with that came new job responsibilities and an entirely different structure for her business. On this episode of Be a Marketer, Barbara and host Dave Charest discuss the importance of leadership training, mentors, and creating an atmosphere for your employees to become better at what they do. 👉 Constant Contact Small Business Marketing Services Meet Today’s Guest: Barbara Gassaway of the Research Group ☕ What Barbara does: Barbara is one of the nation’s leaders in market research. She founded The Research Group in 1991, which provides market research services to businesses by running focus groups, listening sessions, and in-depth interviews. 💡 Key quote from Barbara: “To be honest, I just love exploring and discovering things that are going to help move the ball forward. And that makes me tick.” 👋 Where to find Barbara: LinkedIn 👋 Where to find the Research Group: Website | LinkedIn | Twitter | Facebook If you love this show, please leave a review. Go to RateThisPodcast.com/bam and follow the simple instructions.

Kyle_R · ‎04-19-2023

Thanks for the feedback! Pretty straightforward request, I see how that would be useful. Just opening this up for other commentary and to gauge community interest.

Kyle_R · ‎04-18-2023

Hi @LorisSiteR - Thanks so much for taking the time to leave such great feedback. Social Media Links - If you are using the social follow block within the email editor, it should work the way you're hoping. The links for each social network will be remembered even if you're working on an email. This is for the block that looks like this in the Build pane: If you are creating your own social media block by adding your own images and links, they won't be remembered if you create a brand new email later on, similar to what you're seeing with your company and FAQ links. There isn't currently a way to have a block saved that can be used between templates, however, I'd say a majority of our customers tend to copy a previous email rather than starting with a new email template for every send. This will take a previous email and make an exact copy, content and all, and you don't need to worry about adjusting colors, images, or standard links that don't change for each campaign. It's especially useful for those that use a consistent header and footer in their emails and only update the content in between. That might work well for you, but that said I know there are times when you may need to choose a new template (seasonal/holiday mailings, for example) where it would be nice to have a reusable section from another email you could add in. Social Post Scheduling - This is great feedback, thanks for sharing your thoughts. I can see how this can be missed if you don't look all the way at the bottom of the pane. I was having problems recreating the Schedule For Later glitch on my end. Can I ask what browser you were using? I know you said it specifically happened on your laptop, so I'm wondering if it's just because I was using Chrome. When you create a new social posts do you using start from the Social tab in your account? You may be interested in scheduling from calendar view. If you click on the Campaigns tab and click the Calendar View link, you can start by clicking on the day and time you want to post and it should automatically be scheduled for later at that time on the next step when you write the post. We'll still pass along this feedback and track it, but just wanted to throw the idea out there in case you find it easier.

Kyle_R · ‎04-18-2023

Great idea, thank you for sharing! You're correct that this is currently not available yet for Constant Contact stores but we will keep track of the status of this request in this thread.

Kyle_R · ‎04-13-2023

A business is only as successful as the message it puts out to its customers. That’s a fact that Joan Noe knows well. As the Director of Partner Engagement for Senior Options, Joan knows the value of clear and concise communication. “We're all moving too fast. We're all chasing something. Everybody's got a lot of distractions around them from their phones and other devices at all times,” she says. “So you’ve got to get their attention. You've got to make sure your message is as clear as it can be.” On this episode of the Constant Contact podcast, Be a Marketer, Joan and host Dave Charest, Director of Small Business Success at Constant Contact, talk about using feedback to craft the most relevant messaging for any audience. Meet Today’s Guest: Joan Noe of Senior Options ☕ What she does: Joan is the recently retired Director of Partner Engagement at Senior Options, LLC. A Constant Contact user since 2016, she communicates with Senior Options’ partners using the platform’s email, survey, and event functions. 💡 Key quote: “It’s our problem to be as clear as we can and communicate as well as we can.” 👋 Where to find her: LinkedIn 👋 Where to find Senior Options: Website If you love this show, please leave a review. Go to RateThisPodcast.com/bam and follow the simple instructions.

Kyle_R · ‎04-06-2023

As a business owner, is giving stuff away for free effective? Michelle Cummings, the founder of Training Wheels, has seen it work. In Michelle’s case, free content builds trust with her audience. “They'll shop around a little bit, of course,” she says. “But the more they build loyalty with you as either the face of your company or the brand behind it or just the mission and what you do and how you do it, that actually will get people to … want to purchase from you directly.” She has seen it work. Michelle has been in business for 24 years, and she’s been a Constant Contact customer for almost just as long. She sends a newsletter every Wednesday to her list of more than 22,000 people interested in team-building and leadership tactics. This is on top of running a leadership training online course, conducting keynotes and online workshops, and authoring several books — one of which is being made into a screenplay (!!) On this episode of Be a Marketer, Michelle and host Dave Charest discuss the importance of blocking off creative time and why you should focus on your list-building efforts. 👉 Ask Michelle & Chris About Team Building [podcast] Meet Today’s Guest: Michelle Cummings of Training Wheels ☕ What she does: Michelle founded Training Wheels, dedicated to building high-performance teams and skilled facilitators through hands-on learning. Michelle, who has authored multiple books and travels the world as a keynote speaker, started her first business over 24 years ago. And she's been a Constant Contact customer for almost as long. 💡 Key quote: “People love good stories. We learn through story all the time. So if you have a client or you have a best practice … and if that could help another person that does something similar to what you do, or it drives people to your site for a sale, then that's a great little newsletter article that you can do.” 👋 Where to find her: LinkedIn | YouTube 👋 Where to find Training Wheels: Website | Podcast | Twitter | Facebook If you love this show, please leave a review. Go to RateThisPodcast.com/bam and follow the simple instructions.

Kyle_R · ‎03-30-2023

What if you could communicate directly with customers on a device they have on them at all times — and they’d prefer it? Look no further than SMS. SMS, or text messaging, fits naturally into how your customers communicate. And now, there are tools at your disposal to bring texting into your marketing strategy right in your Constant Contact account. Constant Contact product marketing manager Hannah Khouri and product manager Zachary Robertson say the key to success is to be timely and creative in your messaging. It can be more than just sharing a discount. What can you offer your customers that they can’t get in your other communications? On this episode of Be a Marketer, Hannah, Zack, and host Dave Charest discuss creative ways to use text messaging, as well as how to get customers to opt in. They also dive into Constant Contact’s new SMS tools, including a new AI feature to help you get started. 👉 Questions or Feedback about SMS? Let us know. 👉 Upcoming SMS webinars 👉 Getting started with SMS Marketing in Constant Contact 👉 SMS Text Message Marketing Best Practices to Build Relationships and Increase Sales Meet Today’s Guests: Hannah Khouri and Zachary Robertson of Constant Contact ☕ What Hannah does: Hannah has spent more than seven years at Constant Contact. She currently works as a product marketing manager. 💡 Key quote from Hannah: “When you think about who you're getting text messages from, it's your friends, it's your family, it's people that you already know. So I think it's really interesting because in this particular case, with marketing, our small business owners actually have an advantage over some of those larger, more established brands.” 👋 Where to find Hannah: LinkedIn ☕ What Zack does: Zack works as a product manager with Constant Contact. 💡 Key quote from Zack: “It really has a very personal touch that you wouldn't necessarily get from social or email. There's still a lot of that in there. Having all of the channels is absolutely the right way to do it. But knowing that someone sent you that text message directly because you told them you wanted this information — it's just tremendous. Huge.” 👋 Where to find Zack: LinkedIn 👋 Where to find Constant Contact: Website | LinkedIn | Twitter | Facebook | Instagram | YouTube If you love this show, please leave a review. Go to RateThisPodcast.com/bam and follow the simple instructions.

Kyle_R · ‎03-29-2023

Thanks for the additional information! A majority of our templates are 600px wide which allows them to look good across mobile, tablet, and desktop devices. However, depending on the size of the screen/window on desktop they can look like there is a lot of space on both sides like you're seeing. There isn't currently a way to change the width of templates, but we do have two 800px wide templates available for anyone looking for a wider template. If you create a new email and search for "wide" in the template picker you will see them. They should have all of the same layouts and editing options as any other template, so they should be able to be customized to look like your current template. It is just 200px wider, so I wouldn't expect it to fill the entire screen - here is a screenshot from my Gmail for some context:

Kyle_R · ‎03-29-2023

Hi @SpencerR71 - Good question. Can I assume you're seeing this behavior in the sent version of the email when you send a test to your inbox? There unfortunately isn't a way to change the hover behavior on our end because it is being changed by the email client. Gmail for example, turns all images into something clickable to open up images in their image viewer even if there aren't links associated. The same email can be sent to Outlook.com/Hotmail and only the linked images will show the hand icon when hovered.

Kyle_R · ‎03-29-2023

Hi @brendab80! Welcome! The recipients of your email will not see any of the other email addresses in your list. In their inbox they will see an email that includes only their email address in the TO field.

Kyle_R · ‎03-29-2023

Hi @NancyP235 - We just received word that this should now be fixed. I know you said you already made the necessary adjustments to your template, but please feel free to take a look and make sure nothing looks "off". It seems like a template level change was made on our side that overrode some of the design styling, The issue was addressed by our template team here and it should have restored any styling that was being overridden. Thanks for raising the issue here, I apologize you had to run into that.

Kyle_R · ‎03-28-2023

Hi @BLCreative - There currently isn't a way to turn off the mobile responsiveness of templates, unfortunately. So the columns will always stack on mobile to ensure no horizontal scrolling or "pinch to zoom" needs to happen on mobile. Depending on the design preferences, you could design one image where the picture are grouped together, positioned, and styled just right. The downside to that approach would be that the text is part of the image and wouldn't be available for screen-readers used by the visually impaired, so it would be less accessible.

Kyle_R · ‎03-28-2023

Hi @BrandiM552 , The formatting options for forms can be a little limited within the form editor. If you have someone that does technical work on your website they may be able to add their own styling via CSS. Another option maybe to take a look at the screenshots in this article for lead generation landing pages (a slightly different sign up form feature) to see if they might match your needs more closely.

Kyle_R · ‎03-28-2023

Hello @JennyL967 - Thanks for the screenshot! Just to clear up any confusion, the verified email status shown within Constant Contact would be separate from this "Unverified" flag you're seeing in Outlook. Outlook is likely doing a security check to ensure the email isn't being spoofed (similar to if you've ever received a scam email that said it was from Amazon or Netflix or similar company). While it didn't see your email as dangerous, it looks like it wasn't able to verify all of the information. We see more and more email providers doing extra checks to ensure safety for their email recipients. When this happens, there are additional steps you can take for your own company domain (like companyname.com) to add a record that basically says to email programs "if you get an email from us sent through Constant Contact that is approved by us." The article that William_A shared is a good one for going over your options, and I would recommend following the instruction for the CNAME authentication. It is quite technical though, so if you happen to have an IT team that is a great place to start. Even if you don't we do have a delivery phone support team that is trained in helping get you the information needed to set this up and ensuring that your emails land in the inbox. They can be reached at 866-433-8499 and are a really great support resource if you get stuck.

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Re: Verified vs. Unverified Emails for Sending