About Kyle_R

Hi @BLCreative - There currently isn't a way to turn off the mobile responsiveness of templates, unfortunately. So the columns will always stack on mobile to ensure no horizontal scrolling or "pinch to zoom" needs to happen on mobile. Depending on the design preferences, you could design one image where the picture are grouped together, positioned, and styled just right. The downside to that approach would be that the text is part of the image and wouldn't be available for screen-readers used by the visually impaired, so it would be less accessible. ... View more

Hi @BrandiM552 , The formatting options for forms can be a little limited within the form editor. If you have someone that does technical work on your website they may be able to add their own styling via CSS. Another option maybe to take a look at the screenshots in this article for lead generation landing pages (a slightly different sign up form feature) to see if they might match your needs more closely. ... View more

Hello @JennyL967 - Thanks for the screenshot! Just to clear up any confusion, the verified email status shown within Constant Contact would be separate from this "Unverified" flag you're seeing in Outlook.    Outlook is likely doing a security check to ensure the email isn't being spoofed (similar to if you've ever received a scam email that said it was from Amazon or Netflix or similar company). While it didn't see your email as dangerous, it looks like it wasn't able to verify all of the information. We see more and more email providers doing extra checks to ensure safety for their email recipients. When this happens, there are additional steps you can take for your own company domain (like companyname.com) to add a record that basically says to email programs "if you get an email from us sent through Constant Contact that is approved by us." The article that William_A shared is a good one for going over your options, and I would recommend following the instruction for the CNAME authentication. It is quite technical though, so if you happen to have an IT team that is a great place to start. Even if you don't we do have a delivery phone support team that is trained in helping get you the information needed to set this up and ensuring that your emails land in the inbox. They can be reached at 866-433-8499 and are a really great support resource if you get stuck. ... View more

Hi @DeneW0 ,   If you're asking about the email templates themselves complete with your content and images, there is not currently a way to export them in bulk. Emails can be downloaded on an individual basis though. Each campaign should have a download/print option that allows for downloading as an image or PDF.   If you happen to be referring to your reporting/results of your emails, that can be done on the Reporting page of your account by scrolling down to the table portion of the page. There should be an Export All option above the table. ... View more

Thanks for reaching back out @weluvbees. I exported your list with tags, and exported the segment so that I could do some comparing.   What I think is happening is that contacts that have both tag 1 and tag 2 are being excluded from the segment. Since the segment is built around the AND/OR logic to look for tag 1 "OR" tag 2, it seems to think that if they have both tags that would qualify under the criteria of tag 1 "AND" tag 2 instead. The narrow by tag function isn't trying to strictly follow the AND/OR logic so it seems to not care if a contact has both tags. If I had to make a guess, I would think that you want to include those contacts as well. ... View more

Hi @L55018 ,   If you connect to our Mindbody integration it should sync daily. You may already have it set up, but I'm including the instructions here just in case. Are you not seeing the sync happen daily, or perhaps expecting more instantaneous than daily? ... View more

Hello, looks like these were missed in our initial template migration to our latest template picker/editor but we have them added in now! It looks like the search keywords aren't working for them yet, but you can them in the All section under these names: Passover Passover Newsletter Purim Carnival Sorry for the mix up. ... View more

Hi @NeslyO ,   Interesting questions. Between all of your systems do you have one that acts as your "one source of truth" or do they all have their own unique data that you want to capture? If one acts as a master database it might be easiest to just set up the one integration.   1. It's a good question. We just added the Stripe integration so I'm still learning it myself. Some of the pre-defined lists may be redundant between the two integrations. However, you can add the Constant Contact app to your Stripe account if you want view your email engagement directly from the Stripe dashboard.   2. It looks like B2BKing allows the ability to export information to spreadsheets. If you already have the tags created in your Constant Contact account, you should be able to format the export from B2BKing so that the tags are added via a file import into Constant Contact. The following is a basic example what the file should look like: Email Address Tags email@example.com tag1, tag2 email2@example.com tag2   If you a contact happens to have both the b2b and b2c tag you can separate the tags by comma like in the first example. Otherwise, I assume most would just have the single b2b or b2c tag in the second example.    3. My obvious bias aside, I'll say we've put a lot of work into our WooCommerce plugin over the last few years. I'd recommend trying it since the setup time is pretty low, so if you end up not liking it you shouldn't be out too much time. It sounds like you're mostly interesting in syncing contacts, but a big reason I'd recommend our WooCommerce integration is because we've added additional features outside of contact syncing that are pretty neat.  One would be the ability to sync with your store to easily add a product into an email. Another would be access to our new, more powerful automation features. This allows you to set up conditional spits, or other automated communications for thank you emails or abandoned cart reminders. This article has some screenshots that should give you an idea before you dive in. It's a relatively new feature that we're really excited about expanding.   Feel free to come back and let us know how this works for you or if you have any other questions. I'll leave you with a link to our WooCommerece guide that provides a nice summary of all the features, including some I didn't get to mention. ... View more

Good question. I can't say I'm familiar with that system. It doesn't look like there is a proper integration for it, so you will most likely need to export your contacts from that system and then import them from a file into Constant Contact. Are you able to find an option to export client and agent data from Inspection Support Network? ... View more

Hi there! We do have county libraries that are using Constant Contact quite successfully, but I don't think any saw your post. I'll say the library accounts I've seen will typically use email campaigns to send out information on library events on a bi-weekly or monthly basis. Typically, to segmented lists for different audiences such as teen/young adult, educators, and general news list that might all receive different content. The last account I saw was sending to a rather large list and getting an incredible 50% open rate!   Are you currently collecting contacts to segment into different interests for the library? ... View more

Hello, As part of our new and updated feedback statuses, we wanted to update this idea to Acknowledged. There is a lot of feedback within this one thread in particular, some of which was implemented, a few things planned to be improved, and a few that most likely won’t be planned for in the near future. First, some additional background information and more information as to the “why” of this change. From some of the comments, it feels like that question hasn’t been answered sufficiently. What’s so important and secure about email newsletters anyway? This had to do with a rise in attempted account takeovers the last several years. That is, a bad actor has somehow gained access to some account credentials and attempts to get into your account to send a spam or phishing email to your customers - potentially looking like it is from you. To be clear, this wasn’t due to any sort of Constant Contact breach, but potentially re-using credentials for your account that were no longer secure. Spam is a lucrative industry, and your Constant Contact account can be a valuable target because given our sending reputation, bad actors gaining access to Constant Contact have a better chance of hitting the inbox and getting their malicious messages read. Especially if it comes targeted to your list, looking like it is from your organization. So adding additional security measures protects your business, your subscribers, and it protects our service to ensure only legitimate permission based mail is being sent out. In this sense, the addition of MFA has been a big success to stop these kinds of attempts. Now to address some of the feedback. Admittedly, this was quite a big change in a small amount of time. Some organizations shared one set of account credentials for all users of the account, so the need to change behavior to add additional individual users was new and taxing. It's worth noting that if you add more users to your account they can have their own MFA device for authentication. The MFA process also needs some time to learn your device and what a “normal” login looks like for your organization. So, when it’s initially turned on you do get prompted more than you would under normal circumstances. If you still find yourself getting prompted for your MFA method on every login and you normally log in on the same device/network every time, that is not working as intended. Make sure you are not using an Incognito window every time, or please contact our support team to work out what the problem may be. We have made changes to our MFA roll-out plan due in part to the feedback we received. We are working on the ability for self-recovery of MFA tokens, so if you lose your old device or need to update your MFA device you can do so without contacting our support team. All feedback received is actively reviewed and considered. We will continue to assess this feedback and make changes accordingly, which we will communicate to this thread. ... View more

Hello, Thanks for the insight on this request, it’s been helpful. We’re doing some research on this to see what we can do. For now, we are moving this to our new Gathering Information status and encourage you to vote or comment for this idea if this feature would be useful to you. ... View more

Hello, Thank you for your feedback. This feature is in the planning stage and will be coming. I don’t have a certain timeframe, but it looks like it will be sometime in early 2023. We will update this thread with additional information when it becomes available. ... View more

We’re updating the status of this idea to Under Consideration while we look into adding NOT and IS BLANK operators into segment creation. This would allow for more flexible uses of segments. There will be other criteria considered, so we still encourage everyone to share their desired segment use cases below in the comments. We will keep this thread updated with progress, it will likely still take some time before we’re able to fully tackle this one. ... View more

Hello, Thanks for all of the feedback, this is a popular request. We are updating the status of this to Under Consideration while we look into the best way to implement this. This is a request we’ve been monitoring and considering. When you see this feature on websites, it is typically achieved with JavaScript which isn’t supported in most email inboxes. There are some other ways in which it could be implemented, but we would need to make sure it works as intended across all email clients. Some may not support the code required, which is why we haven’t been as quick to act on this. Additionally, linking off to a website via a hyperlink or button would generate click data which can be important for gauging interest and the ability to follow up with interested subscribers. One thing to consider is that collapsible sections wouldn’t allow for that same level of insight. We do see how it is useful from a design and layout perspective though. We’ll keep this thread updated on any advancements. ... View more