About Kyle_R

Hi @SherryM7182 ,   Were you able to get this to work? I saw a landing page in your account with the logo/file inserted, but would like to try to help if you're still running into problems. ... View more

Hi @MattP9534 ,   Thanks for taking the time to detail the steps you were taking and your browser - that was really helpful.   This is interesting, I was able to get it to work also in Chrome, but I ran through it a few times and during one of the times I ran into the same problem you described. I haven't been able to get it to happen again though. When inserting you're in the image library you have the option to either hover over the image you want and click Insert, or you can click on the thumbnail of the image which opens a different view that also has an insert button in the bottom right corner. Do you remember which way you tried, hover over or click? If you can still get it to happen, can you close the insert image window and try it again the other way to see if that works?    I'll keep testing to see if there is something I can consistently reproduce to get reported.   Thank you! ... View more

Hi Joseph,   Thanks for clarifying and for the feedback. We'll be sure to pass it along. You are correct, the current file size limit for contacts is 2.8MB or 40,000 contacts per file (whichever one gets hit first).  The 5MB limit mentioned above was referring to images/hosted files in the Library.    If there are any extra tabs, blank/empty data, or columns of data you don't plan on bringing into Constant Contact, you may find it helpful to remove them before import if you are hitting this limit often. Otherwise, files would have to be broken into multiples. We'll still pass along the request for the larger file size though, sorry for any extra file prep. ... View more

Hi @CarolynS76 - Just following up that exporting the Summary Results is live now.  ... View more

Hi @NCCCR_Mike - Just checking back in. Were you able to get your file upload to work? To clarify in case there were still any issues, you should be able to drag and drop files from the "Add Contacts" flow as long as they are in the following formats:   .xls, .xlsx, .vcf, .csv, .txt - During the import it will allow you to specify a list. If trying to drag a file onto a specific list name in the Contacts page that will not work at this time. ... View more

Hi @Laretal - Sorry you're still running into issues, did you get this to work? If you're trying to insert a horizontal divider and you keep seeing a vertical line, make sure that you are dragging in the Divider block that looks like this:    If you are getting a vertical line it sounds like potentially a two column text layout is being added instead, or it could just be some strangeness positioning the element when dragging it into the template.    If dragging it to the left or right of a block the pink line will look like it is going vertical, but if you position it above or below a full width block it should work. Let me know if you're still having trouble, if you have an email in your account where the vertical dividers are being added I'd be happy to take a look!     ... View more

Thanks for the follow up @InsMarketing2237 . There shouldn't be anything you need to do on our end. If you don't mind sharing, what version of Outlook are you using? Did your test email first arrive in your junk folder or have a banner at the top that it didn't come from a Safe Sender by chance?    Looks like one nay and one yay so far, so just collecting some extra info that might help narrow things down.  ... View more

Hello everyone,   Here is an update on the current status of the issue. We were able to get a change made to our SSL certificate configuration that is a possible fix. Our Network and product teams are closely monitoring the issue to confirm before we say this is officially resolved.   Has anyone noticed any improvement with their images loading in Outlook? ... View more

To clarify on this one, the ability to copy a question does exist, and questions can also be dragged to be reordered.   That being said, I think I know what you mean when you say it would be a time saver to be able to move question like you could in the old surveys. Previously there were the Up and Down buttons listed on the right to move the question one level up/down, where now the drag and drop can take a little more finessing.  ... View more

Hello,    Just to clarify on this one - the ability to have a required question is a feature that exists. It should be a slider below the answers: @AnneK126 - Would you mind explaining further on your comments on the  US Virgin Islands missing? Was that also related to the new survey landing pages, or is that related to registration for an event or elsewhere? Thank you! ... View more

Hi @RoseS94 - this seems like it's come up several times over the last few weeks. I tried importing a gif from Canva and it worked. Would you be able to post or private message me an example of one of your Canva gifs that failed? I'd like to take a look. ... View more

Great topic Angela! I do see newsletter length come up more often as a concern for non-profits because there is so much to fit in between news, updates, events, resources, and potentially fundraising.    @GDEC - I think a survey or poll is a great idea for getting feedback on your newsletter! Asking about sending cadence is another good question to ask. If you find yourself having too much content in a monthly newsletter, would subscribers prefer two shorter newsletters sent out every two weeks? Video is also a good idea, I think the video thumbnails can be quite eye-catching and you can relay a lot of information in a short video.   John_M gave some good advice previously around the possibility of segmenting your list into smaller groups. Perhaps the club leaders in each state would like an additional email each month with more info, and the email to all members is more generalized - just as a potential example.   You both do a good job of including links to read more on each topic. Reviewing the click reporting after each campaign may help shed some light on which topics are most interesting to your readers. Though I will mention it's normal for your top clicked links to be the ones at the top of your email, so you may see click throughs decreasing as the links get further down the email. This might not indicate a lack of interest in the other links, but instead might show where readers are starting to drop off, which will be good to keep in mind as you are planning the length of your future campaigns. I think the heat map report is a good way to visualize this, but it will only show your top 5 links.   Last thing I'll mention, is that layout-wise you can fit a lot of content into these two layout blocks: Having three side by side in one row with shorter captions, could clear up some space visually.    The block with 5 links is also nice if you do end up linking back to your website more for some content. We will often see people utilize the link block to match the navigation layout of their website and link back to the main sections of the webpage.   Hope some of that is helpful. We'd love to hear back from you on anything you tried and how it worked! ... View more

Looks like we forgot to update this from "Coming Soon" but it looks like most everyone found it in their accounts already. This has been implemented. Thanks all for providing your comments and votes! ... View more

We've recently made some updates to the contacts system. You can now delete a contact from within a profile, and the drop down menus should be easier to navigate around. If it's still unclear, please let us know! ... View more

We now remember the last clicked sub-tab, and will automatically load that tab. So if you normally work in the Contacts view, that should end up being the default. ... View more

Our latest updates to the contacts system have made some improvements to the Notes feature. You can have multiple, time stamped notes, you can edit and delete notes, and the field to enter in a note is larger. ... View more

Our recent updates to the contact system have made it easier to unsubscribe a contact from directly in the contact profile! ... View more

QuickSend has been available in the updated contacts view for awhile now. Thanks for the feedback, we will close this one out! ... View more

As previously mentioned, the notes section has been added back. Additionally, there is now the ability to edit or delete a note which was not a feature of the old notes system.   There were also a few mentions of lists/tags having to be selected via scrolling instead of typing in the list name. That's good feedback I could see that being difficult if you're working with a lot of lists. We're going to mark this idea as implemented in regards to the notes feature, but we also have another open thread on the list selection feedback. Just wanted to acknowledge we aren't ignoring that part of the feedback! ... View more

The resubscribe button has been added back for a few months now. Closing this idea, thank you all for the feedback. ... View more

Update: The contact growth report now allows for the use of custom date ranges. You can find this report in your account under Reporting > Contacts ... View more

Our recent contact system updates have made some big improvements in this area. You can easily edit contacts in an overlay window, without having to go back to the previous page when you're done. This should mean no longer having to reload the page/search that you're on! ... View more

Our latest contacts updates have cleared up this process. ... View more

There hasn't been a request for this in several years. We will close this for now, please continue to let us know your feedback. ... View more

Our latest contacts updates have made big improvements on filtering your contacts, including finding those in Temporary Hold. Including a screenshot of the new status filter:     ... View more

Our latest contacts updates have made improvements to tag management that allow you to more easily see and manage all of your tags. It works very similar to list management.  ... View more

With our latest updates to contacts you will have a column to see the status of a contact, as well as easier ways to filter the contacts. If you haven't yet, feel free to log into your account and have a look! ... View more