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  • About Nick_S

About Nick_S

Nick_S
Nick_S
Administrator
since ‎11-12-2015
‎05-12-2025
1738
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1048
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Latest Contributions by Nick_S
  • Topics Nick_S has Participated In
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Re: inner background design

by Administrator Nick_S in Questions & Discussions
‎05-12-2025 03:23 PM
‎05-12-2025 03:23 PM
Hi @art_camp,   It's hard to say without being able to see the email. Can you send an email to social_support(at)constantcontact(dot)com with your username, the name of the email campaign where you're having this trouble, and a reference to this post. We can investigate further! ... View more

Re: Navigation bar looks horrible on mobile!

by Administrator Nick_S in Questions & Discussions
‎05-12-2025 03:20 PM
‎05-12-2025 03:20 PM
Hi @Lilymae78,   The navigation bar layout block creates a line of hyperlinked text for you, but it effectively works the same as other blocks. For mobile, they will stack on top of each other and fill the width of the phone screen. From what I saw, you include an image in the navigation layout, so it will automatically resize to fit the width of the phone even if it looks small on the desktop version. It's really just meant for hyperlinked text, not images. ... View more

Re: Only Receiving Some Emails

by Administrator Nick_S in Questions & Discussions
‎05-12-2025 02:58 PM
‎05-12-2025 02:58 PM
Thank you for the additional information. I think this would be difficult to troubleshoot through the Community, so I do recommend speaking with our Delivery team. I can also submit a case to that team on your behalf so they can follow up with you. ... View more

Re: I am trying to integrate SendGrid into my form...

by Administrator Nick_S in Questions & Discussions
‎05-12-2025 11:30 AM
‎05-12-2025 11:30 AM
Hi @bobL80,   Can you elaborate a bit more? Are you looking for assistance with using the Constant Contact API? ... View more

Re: Manual Cache Clearing for Read More block - St...

by Administrator Nick_S in Product Ideas
‎05-12-2025 11:27 AM
‎05-12-2025 11:27 AM
Hi @BenS349,   This is an interesting request that I'm not sure if I've seen before. For clarification, when you create an email and add in a Read More block, it will populate the featured image. Then, you'll go back to the page on your website and update the featured image but it does not automatically update on the image that you've pulled in already to the email editor?   I'm not a developer, but my assumption is that it pulls in the image via a unique URL. If you update the image on your website, I believe it would create a new URL, not just update the existing URL with the new image, so the Constant Contact side would not recognize that the link has been changed. However, I'm going to forward this to the Product Owner for our email editor to see if I can get some additional insight. Stay tuned! ... View more

Re: Unsubscribe Footer

by Administrator Nick_S in Questions & Discussions
‎05-12-2025 11:21 AM
‎05-12-2025 11:21 AM
Hi @user164608,   It looks like you engaged with our chat support on the topic, but I'll also provide guidance here in case it is helpful to you or others.   If an email is sent as a test send, the unsubscribe URL in the footer will not work. The email has to be a live send for the URL to activate. Please let me know if you have any other questions. Thank you! ... View more

The Formula for Small Business Success: Mindset, C...

by Administrator Nick_S in Upcoming Webinars
‎05-08-2025 04:09 PM
‎05-08-2025 04:09 PM
Many new and established businesses struggle with gaining visibility, building credibility, and effectively marketing their offerings. Without the right strategies and mindset, it's easy to get lost in the shuffle and miss out on the opportunities that lead to long-term success.   In this free, one-hour webinar, we will address these common challenges and provide actionable ideas to help you:   Cultivate the right mindset for business success. Identify your ideal clients and build a loyal customer base through referrals and visibility. Engage your audience by owning your list.   Joining from abroad or can’t make it to the live webinar? Register anyway to receive the recording.   Webinar Details May 21, 2025 3:00 PM ET   Register    About the Presenters Stephanie French Senior Content Manager, Webinars Constant Contact Stephanie’s on a mission to help small businesses achieve their goals through educational content and webinars.   Carissa Reiniger Silver Lining Carissa's on a mission to change the global economy, one small business at a time. She started Silver Lining in 2005 and designed the Silver Lining Action Plan (SLAPTM) methodology based on interviews with 400 Small Business Owners. ... View more
Labels:
  • Webinars

What Hurts and Helps Your Email Deliverability wit...

by Administrator Nick_S in Be A Marketer
‎05-08-2025 07:00 AM
‎05-08-2025 07:00 AM
Have you ever wondered why some of your emails land in the inbox while others mysteriously vanish? The secret to successful email marketing isn't just what you send, it's who you're sending to. The foundation of effective email marketing starts with how you build and maintain your list. Jennifer Nespola Lantz, VP of Deliverability and Industry Relations at Kickbox, brings over 15 years of expertise to this critical aspect of digital marketing. What began as an accidental career shift has blossomed into a passion for improving email deliverability and helping businesses connect reliably with their customers. "Consent is number one. And this consent needs to be clear and conspicuous so that when somebody gives you their address, they know exactly who they're giving it to, what they're getting in return, and how often," Jennifer emphasizes on this episode of Be a Marketer. On this episode, Jennifer joins host Dave Charest, Director of Small Business Success at Constant Contact to explore why growing your email list the right way matters more than growing it fast, how to protect your list from bots and bad data, and what email verification does for your business's reputation.   Additional Resources:   Integrating with Constant Contact Install a Contact Sign-Up Form on a Website What is a DMARC Policy and Why Do I Need One? Collect new sign-ups with a Lead Generation Landing Page Create a Segment of Contacts by Choosing Specific Criteria 🎧 What You Can Do to Avoid the Junk Folder With Jon Marburger and Tara Natanson Meet Today’s Guest: Jennifer Nespola Lantz of Kickbox ✉️ What she does: Jennifer is the Vice President of Deliverability and Industry Relations at Kickbox, an email verification and deliverability service based in Texas. She leads Kickbox's consulting team, helping businesses improve the quality of their email lists and ensure their messages get delivered. She's been doing email marketing for over 15 years. 💡 Key quote: "An unsubscribe, though, is a much more desirable action than a spam complaint. I think we tend to forget that there are people on the other end of that email." 👋 Where to find Jennifer:  X, formerly known as Twitter | LinkedIn | Blog   👋 Where to find Kickbox: Website | Instagram | Facebook | YouTube | LinkedIn | GitHub | X, formerly known as Twitter   If you love this show, please leave a review. Go to RateThisPodcast.com/bam and follow the simple instructions. ... View more
Labels:
  • podcast

Re: Appointment for social media

by Administrator Nick_S in Questions & Discussions
‎05-01-2025 08:53 AM
‎05-01-2025 08:53 AM
Hi @CelinaL24,   I separated your post from the introduction thread, because it didn't quite fit. I reviewed your account and I see that you received an email yesterday from a support agent you worked with. Is that the email you are referring to? It provided resources, including a reference to our "Ask a Trainer" sessions. An appointment isn't required for Ask a Trainer, you just have to pop in during operating hours.   Are you specifically looking for help creating your social media pages (i.e. on Facebook, Instagram, etc.) or are you looking for help connecting your existing social media pages with your Constant Contact account? ... View more

Building a Passion-Fueled Business with Jason Shro...

by Administrator Nick_S in Be A Marketer
‎05-01-2025 07:00 AM
‎05-01-2025 07:00 AM
A section of a train in his basement isn't the most interesting thing about Jason Shron. It's how he turned an obsession with model trains into a thriving international business — simply by being himself. In fact, he left his PhD program in art history to pursue his passion full-time. Jason, two decades later, is the president of Rapido Trains Inc., Canada's largest manufacturer of high-end model trains, with operations in North America and the UK. Rapido is built on a foundation of attention to detail and radical transparency. "If we screw up, we just tell people," Jason explains on this episode of Be a Marketer. "Being totally straight with customers has transformed how they connect with our brand." What can small business owners learn from a company that achieves 81% email open rates? On this episode, Jason and host Dave Charest unpack how obsessive honesty drives customer loyalty, why embracing your passion is marketing magic, and the incredible ROI of knowing your audience.   Tune in to discover how your business can harness Constant Contact tools to build deeper customer connections and resonate with your audience.   Additional Resources:   Overview: Email resend options Understanding contact segmentation Install a contact sign-up form on a website Create a sign-up landing page  Meet Today’s Guest: Jason Shron of Rapido Trains Inc. 🚂 What he does: Jason Shron is the president of Rapido Trains Inc., Canada's largest manufacturer of high-end model trains and accessories. After leaving his PhD program in art history to pursue his passion, he built an international company with operations in North America and the UK. Fun fact: He has a 20-foot section of a real train in his basement. 💡 Key quote: "We want to tell people what's going on, and there will be people who are not reasonable… But that honesty, I think, is very important. And the newsletters are a great way. It's a direct way to communicate with the end customer."   👋 Where to find Jason: LinkedIn | Instagram   👋 Where to find Rapido Trains Inc.: Website | Instagram | Facebook | YouTube | LinkedIn | TikTok If you love this show, please leave a review. Go to RateThisPodcast.com/bam and follow the simple instructions. ... View more
Labels:
  • podcast

How to Build and Manage a Healthier Email List wit...

by Administrator Nick_S in Be A Marketer
‎04-24-2025 07:00 AM
‎04-24-2025 07:00 AM
Building your business on social media is like renting a house—you've decorated it beautifully, but the landlord can change the rules anytime. Your email list, however, is property you own outright. This distinction can make or break a small business when platforms change algorithms or face potential bans. In this episode, Dave Charest speaks with Constant Contact product leaders Jesus Flores, Product Manager focused on audience growth; Ryan Burke, Director of Product specializing in small business growth; and Mike Crawford, Senior Product Manager responsible for the contacts experience. They discuss the risks of relying solely on social media for marketing and why building a contact list you actually own is the foundation of sustainable marketing. "Owning your audience means having a direct line of communication with people who have explicitly shown interest in your brand, typically through an email list without a dependency on a governing social platform," explains Jesus. "It's your list, you own it. You can carry it from platform to platform." The team discusses how businesses can convert social followers into email subscribers, introduces Constant Contact's new Lead Magnet tool, and explains how contact data helps create more effective marketing campaigns. Whether you're just starting to build your contact list or looking to better leverage your existing contacts, this episode offers actionable strategies to help turn audience growth into business growth.   Additional Resources:   Create a Facebook and Instagram Ad Create a Pop-Up Contact Sign-Up Form for Your Website Create a QR code from a URL Create a Google Ad with Kliken Using Contact Lists, Tags, and Segments Based on Your List Size Overview: Email Reporting Install a Contact Sign-Up Form on a Website Create a Sign-up Landing Page to Collect New Email and SMS Contacts Online Create a Lead Magnet and Capture Leads Create and Manage Custom Contact Fields Latest Small Business Now Report   Meet Today's Guests: Jesus Flores, Ryan Burke, and Mike Crawford of Constant Contact  Jesus Flores  👨‍💼 Who he is: Jesus is a Product Manager at Constant Contact who works on the audience growth team. His entire initiative is focused on helping small businesses and nonprofits grow their audience through multiple channels. He specializes in strategies that convert social media followers into owned contacts through website traffic, social media platforms, and in-person interactions.  💡 Key quote: "That engaged email list allows you to nurture those leads, build customer loyalty, and directly promote your products or services without the reliancy on social platforms that you just candidly don't own." 👋 Where to find Jesus: LinkedIn Ryan Burke  👨‍💼 Who he is: Ryan is a Director of Product at Constant Contact focusing on small business growth. He helps businesses early in their journey get up and running, and hit "day zero" when they're ready to operate. Ryan has been at Constant Contact for about 18 months but brings almost 15 years of experience in product and digital marketing.  💡 Key quote: "It's a marathon, not a sprint. So I think there's trying, there's changing, there's pivoting and being comfortable with that kind of ambiguity that how you're working and how you're running and launching and growing your business, it takes time." 👋 Where to find Ryan: LinkedIn Mike Crawford 👨‍💼 Who he is: Mike is a Senior Product Manager at Constant Contact responsible for the contacts experience since 2021. He focuses on helping businesses manage their contacts and all the data around them, working to make Constant Contact the source of truth for contact information. Mike specializes in leveraging contact data to power more targeted marketing campaigns.  💡 Key quote: "We see a lot of return on users doing a segmented send rather than just a bulk list send. They get better opens, they get better clicks. So that would be the first step I would take." 👋 Where to find Mike: LinkedIn   👋 Where to find Constant Contact: Website | Instagram | Facebook | YouTube | Pinterest | LinkedIn | Podcast   If you love this show, please leave a review. Go to RateThisPodcast.com/bam and follow the simple instructions. ... View more
Labels:
  • podcast

Get Advice for Your Social Media Strategy

by Administrator Nick_S in Campaign Feedback
‎04-23-2025 08:42 AM
4 Kudos
‎04-23-2025 08:42 AM
4 Kudos
Tired of your social media feeling like a shot in the dark? You're not alone! Crafting content that truly resonates and drives action doesn't have to be a mystery.   If you joined our Stand Out on Social Media: Essential Tools, Content, and Design webinar, you learned how to create engaging content and build your brand with practical strategies to overcome social media challenges.   However, it doesn’t stop there. We’ve bundled together some of our best social media worksheets for you to take the lessons you’ve learned and turn them into action! Once you’ve completed some or all of the available worksheets, we encourage you to share them in a reply in this thread so we can see what you’re looking to do and provide targeted, actionable feedback!   Download the worksheets  ... View more

Build a Fans-First Business From the Ground Up wit...

by Administrator Nick_S in Be A Marketer
‎04-17-2025 07:00 AM
‎04-17-2025 07:00 AM
Imagine a baseball team that throws out the rulebook—not just for the game, but for how they do business. Meet the Savannah Bananas, a team that's less about scoring runs and more about sparking joy.   Led by owner Jesse Cole, this isn't your typical sports team. As Jesse puts it, "We have no interest in being a billion-dollar business, but we want to create a billion fans." The Bananas have grown into a fan-driven phenomenon built on a simple but radical idea: put fans first and never stop entertaining. When most teams chase sponsorship dollars, the Bananas ditch ads and create experiences people can't stop talking about.   Their approach is delightfully unconventional. They've removed third-party ticketing fees, sent handwritten thank-you notes, and featured players who might break into dance mid-game. Marketing that doesn't feel like marketing.    The result? They recently sold out their first NFL stadium, are building a passionate fanbase, and proving that when you truly put people first, the money follows. Join Jesse, Kara, Carson, and host Dave Charest for this masterclass in customer experience that any business can learn from.   Additional resources:   Create and Manage Tags Understanding Contact Segmentation Getting Started with the Automation Path Builder Connect your Shopify account to Constant Contact   Meet Today's Guests: Jesse Cole, Kara Heater and Carson Bowen of Savannah Bananas   🍌 What Jesse does: Jesse owns the Savannah Bananas and founded Fans First Entertainment. A former baseball GM turned showrunner, he reinvented the sport by blending Broadway-style entertainment with baseball, building a loyal fanbase and a sellout sensation that puts fans at the center.   💡 Key quote: "We will never put added fees on people. We will never do things just for money. We will never take a sponsor just to take money. We will never do any of that. If we can do things to be a better experience for fans, we'll always try to find a way to say yes to that."   👋🏼 Where to find Jesse: Linkedin | Instagram | X, formerly known as Twitter     ⚾ What Kara does: Kara is the Vice President of Marketing at the Savannah Bananas. Starting as an intern in 2018, she now leads a cross-functional team that turns live moments into viral content. Her strategy: tell stories that fans love, without pushing product.   💡 Key quote: "We never want to be the people who are sending 52 emails a day, and they have to unsubscribe 82 times to try and finally get rid of them out of their inbox. That's not us. We want people to get the information that they've asked for."   👋🏼 Where to find Kara: Linkedin | X, formerly known as Twitter     🎫 What Carson does: Carson is the Director of Ticket Experience for the Savannah Bananas. After six years with the Wilmington Sharks, he joined the Bananas in 2020 to rethink ticketing from the ground up—building a system that removes friction and centers joy in every detail.   💡 Key quote: "It's not just buying a QR code; it’s buying a family outing. It's celebrating someone's birthday. These things represent something. It's not just buying a ticket."   👋🏼 Where to find Carson: LinkedIn | X, formerly known as Twitter     👋🏼 Where to find Savannah Bananas: Website | LinkedIn | Instagram | Facebook | X, formerly known as Twitter | Youtube | TikTok If you love this show, please leave a review. Go to RateThisPodcast.com/bam and follow the simple instructions. ... View more
Labels:
  • podcast

Simplify Your SMS Marketing with Enhanced Contact ...

by Administrator Nick_S in Community Blog
‎04-14-2025 11:47 AM
2 Kudos
‎04-14-2025 11:47 AM
2 Kudos
Building an SMS contact list presents unique opportunities, especially for those already familiar with email marketing. Constant Contact's updated lead generation tools now allow you to collect phone numbers for contacts who've opted in to SMS, even without an email address. This allows you to expand your reach and makes it easier to grow your contact list.   Growing Your SMS Contact List   One of the biggest hurdles in SMS marketing is building a large list of contacts. Many businesses have a well-established email list but struggle to transition to SMS without a solid base of phone numbers.    This can be especially complex if you're managing contacts across multiple platforms. However, with the right tools and strategies, you can overcome these challenges and start leveraging the power of SMS marketing. Now you can create and import contacts using just a phone number for SMS into your account!   The Benefits of Using SMS-Only Contacts   Creating a contact with just a phone number provides many benefits. They remove the need for an email address and make lead capture easier. This is especially helpful for businesses starting with SMS marketing.   SMS only contacts do not count toward your email marketing contact tier, so let the SMS opt-ins roll in!    By segmenting your audience based on their preferred communication channels, you can ensure that your SMS marketing campaigns reach the right customers. For example, you can create automations that specifically target SMS-only contacts who have explicitly consented to receive text messages, allowing for more personalized and effective communication.   Lastly, SMS-only contacts offer flexibility, as you can always add email addresses to their profiles later if you decide to incorporate email marketing.   Collecting SMS-Only Contacts   Contacts from Other Sources: You can import phone numbers and consent dates from other sources into your Constant Contact account. This is ideal for businesses that already have a list of phone numbers from another SMS provider. Dedicated Landing Pages: Set up landing pages for visitors to enter their phone numbers. This allows them to receive updates easily. For example, a fitness studio could use this for class reminders. Public API: If you already utilize or are interested in developing an app that connects to our Public API, it will support the integration and import of SMS-Only Contacts. Text-to-join: Allow customers to text a keyword to a dedicated number to join your list. For instance, a local event organizer can set up a "text JOIN to [number]" campaign to quickly capture phone numbers from attendees.   Tips for a Smooth Import Process   Use a CSV or Excel file with columns labeled "SMS phone number" and "SMS consent date." Format phone numbers as "Phone Number" or "Text," and dates as "Date" or "Custom - General." Avoid multiple tabs and accented characters in the file name.   Always include a consent date. Without it, your contacts will be in a "no permission" status, and you won't be able to send them messages.   Diversify your collection methods. Use a combination of landing pages, webforms, and text-to-join to capture contacts from different sources. If you use another SMS provider, you can import those contacts into Constant Contact. Just make sure you have the right consent.   While you can import SMS contacts at any time, remember you need to add SMS to your Constant Contact subscription and complete the registration process to send SMS campaigns. Some plans include SMS marketing by default, so be sure to check your plan details.   Once your SMS contacts are imported, you can easily find them by viewing the list you added them to or searching by their status. This makes managing your contacts a breeze and ensures that you can start sending targeted SMS campaigns right away.   Grow Your Business with SMS   By using these improved collection methods, you can build a strong SMS contact list and take your marketing efforts to the next level. These tools will help small business owners and marketing pros connect with their audience better.   We'd love to hear from you! Have you tried any of these methods to grow your SMS contact list? Share your experiences in the comments below. If you have any questions or need further assistance, feel free to reach out to our support team. ... View more
Labels:
  • Latest From Constant Contact

Re: Cannot insert line breaks in numbered lists

by Administrator Nick_S in Product Ideas
‎04-11-2025 02:51 PM
‎04-11-2025 02:51 PM
Hi @user722264,   I'm not sure what original post you're referring to, but the current workaround is to put each numbered item/line in its own text block.   For each new number, or point/list item, drag a new text block into the template.   In each text block, type the desired number followed by a single space (no period).   Then, click back to right after the number and add the period. This should stop the system from defaulting to 1. I know it's not as ideal as just having the system do it for you, but until our engineers add it in, it's what we can do right now to try and achieve a similar effect. ... View more

Re: Cannot insert line breaks in numbered lists - ...

by Administrator Nick_S in Product Ideas
‎04-11-2025 02:42 PM
‎04-11-2025 02:42 PM
... View more

Re: Facebook PROfile

by Administrator Nick_S in Questions & Discussions
‎04-11-2025 02:31 PM
‎04-11-2025 02:31 PM
Hi @FSBHTiger,   The social post feature only works with Facebook Pages, not Facebook Groups. It's a feature we're tracking feedback on, but no ETA on when or if it will be implemented. ... View more

Re: RSVP Reporting Problems

by Administrator Nick_S in Questions & Discussions
‎04-11-2025 02:19 PM
‎04-11-2025 02:19 PM
So, the export shows the hour and minute, but not second. However, while it's not impossible that one of the contacts opened the email within the second it was sent and received and clicked on the button, we can probably infer they did not, so looking at the export again, we would sort/filter by the "Clicked At" column (I know you can't see what I'm saying) and look for any clicks that happened within a minute or so of the email being sent, especially if it shows 3 clicks from the same person all within the same minute. That actually leaves us with 30 most likely authentic clicks, though there are duplicates in those but with different time stamps (which suggests they may have clicked again to update their choice).   As a courtesy, I'm going to send you the export file I created in a private message so you can see what I'm saying. It will already be sorted by "Clicked At."   EDIT: We have set up a case in your account so that you will be notified when the issue is resolved. Forgot to mention that before. ... View more

Re: Text Size Keeps Changing In Editor

by Administrator Nick_S in Questions & Discussions
‎04-11-2025 10:40 AM
‎04-11-2025 10:40 AM
Hi @user722264,   I am sorry to hear this is happening. I'm not sure if it's exactly the same as what is talked about in the link you referenced. It would be helpful to investigate your specific case. Could you send an email to social_support(at)constantcontact(dot)com with your username, a reference to this community post, and the name of an email campaign where this is happening? I want to see if I can replicate it on my end or maybe see if there is a quick fix we're not seeing. ... View more

Re: Create and manage tags

by Administrator Nick_S in Questions & Discussions
‎04-10-2025 11:00 AM
‎04-10-2025 11:00 AM
Hi @WellingtonEcDev,   At the moment, there isn't a way to display public-facing tags that a prospective or existing contact could select to tag themselves within your account. We are tracking feedback on the idea for our developers, so I'll make sure to note it in your account. Tags were designed as more of an internal tool to help with organization, but I understand how it could be useful in your case if you're managing thousands of emails and lists.   It would be a more manual process as a workaround, but you could create new lists that have the same name as the tags you want them to assign themselves, send them an email or link to the sign-up form and let them choose the lists they want. Then, once their contact information is added to that list you can tag them with the tag of the same name. ... View more

How Two Brothers Built a Marketing Agency from Scr...

by Administrator Nick_S in Be A Marketer
‎04-10-2025 07:00 AM
‎04-10-2025 07:00 AM
Dan Knowlton didn’t plan to build a top-performing content agency by dressing up in wigs and fake mustaches — but that's what helped him stand out. In 2015, Dan and his brother Lloyd launched their marketing agency, Knowlton, from a spare room in their parents' house. No roadmap. No fancy setup. Just two brothers figuring it out as they went. What changed everything? Defining clear roles, setting long-term goals, and creating content people actually want to watch. "It has taken us so much longer to get to where we are now than I thought at the start point," Dan says, reflecting on the patience and persistence it took to grow a sustainable business. In this episode of Be A Marketer, host Dave Charest talks with Dan about growing from chaos to clarity. They unpack how to align your marketing with your strengths, what most small businesses get wrong about content, and why measuring results will sharpen your focus.   You’ll hear how Dan treats his agency like a client, how one strategy helped them double in size, and what Dan thinks every small business owner should start doing today.   Additional Resources:   Getting started with the Automation Path Builder Using Constant Contact SEO tools How to Set Up an Effective Automated Welcome Email Series (with Examples) Set up to automatically resend to contacts who don’t open their email feature in Constant Contact   Meet Today’s Guest: Dan Knowlton of Knowlton Marketing   ☕ What he does: Dan Knowlton is the Co-Founder and Chief Marketing Officer of Knowlton, a UK-based marketing agency he started with his brother in 2015. The duo is known for blending creativity with strategy to create content people actually enjoy. Knowlton has worked with major brands like the BBC, Nestlé, and Constant Contact.   💡 Key quote: "No one cares about your brand. All they care about is problems they've got and how they can most effectively solve them."   👋 Where to find Dan: X, formerly known as Twitter | LinkedIn | Instagram | Podcast   👋 Where to find Knowlton Marketing: Website | Instagram | Facebook | YouTube | LinkedIn | TikTok If you love this show, please leave a review. Go to RateThisPodcast.com/bam and follow the simple instructions. ... View more
Labels:
  • podcast

Re: Test Message Text Not Appearing at top of emai...

by Administrator Nick_S in Questions & Discussions
‎04-09-2025 03:58 PM
‎04-09-2025 03:58 PM
Hey, thanks for that tip! I'll pass it along to the Product Owner for the email editor. 🙂 ... View more

Re: Test Message Text Not Appearing at top of emai...

by Administrator Nick_S in Questions & Discussions
‎04-09-2025 03:44 PM
‎04-09-2025 03:44 PM
Hi @Marisa_M,   I moved your message over to this thread so they're all together, just fyi. Thank you for letting us know this is also affecting you. I will submit a ticket on your account as well so it is tracked for our developers. ... View more

Re: Date of Subscribe or Unsubscribe and ability t...

by Administrator Nick_S in Product Ideas
‎04-09-2025 03:39 PM
‎04-09-2025 03:39 PM
Hi @Noah2019,   At the moment you can view Unsubscribes' Date/Time by reviewing the unsubscribed reporting for each email campaign individually.   However, while it's not 100% guaranteed to be accurate, one can presume that the last edit made to a contact was their unsubscribed status. So if you visit the Contacts dashboard, click the Unsubscribed number under Insights, and modify columns to include Date Edited, you could see all of your unsubscribes in one place. It's possible that, for some reason or somehow, an unsubscribed contact was edited further, but that would be at your discretion. ... View more

Re: Lead Generation Landing Page "Ended" - Need it...

by Administrator Nick_S in Questions & Discussions
‎04-09-2025 03:21 PM
1 Kudo
‎04-09-2025 03:21 PM
1 Kudo
You're very welcome! At least we have some clarity now and have a better sense with moving forward. Thank you for working with us on this. 🙂 ... View more

Re: Lead Generation Landing Page "Ended" - Need it...

by Administrator Nick_S in Questions & Discussions
‎04-09-2025 02:40 PM
‎04-09-2025 02:40 PM
Actually, I just heard back from them. So, there isn't a way to reactivate the old landing page, unfortunately. Additionally, the old landing page is actually an outdated product, so when you created the new Sign-up Landing Page (it can be a bit confusing, but if you look on your landing pages... landing... page... you can see that the newest page is called a 'Sign-up Landing Page' and the old one was called 'Lead Generation Landing Page.') it won't have any of the hang-ups of the old the page, including the issue where it would auto-end without your consent. ... View more

Re: Lead Generation Landing Page "Ended" - Need it...

by Administrator Nick_S in Questions & Discussions
‎04-09-2025 02:29 PM
1 Kudo
‎04-09-2025 02:29 PM
1 Kudo
Thank you for that additional information! I will update the case and check with our advanced support to see if there is anything we can do, though the last time I looked at the issue report, it was just recommended to copy the deactivated landing page. I'll still check, though. ... View more

Re: Lead Generation Landing Page "Ended" - Need it...

by Administrator Nick_S in Questions & Discussions
‎04-09-2025 11:58 AM
‎04-09-2025 11:58 AM
Hi @WEA-Cascade,   I am sorry to hear this happened. I did some digging and it looks like this is a known issue our engineers are investigating. We would not purposefully end/deactivate the landing page, especially without informing you first. It looks like we are still trying to identify the source of the issue, though. I will submit a ticket to our advanced support team that are looking into this. I believe I've identified the correct landing page, but the only outstanding question I would need an answer to is if you recall whether the ended landing page was copied from another landing page and if so, what the original landing page was? Otherwise, if it was original/created new, that's important to know, too. Thank you for your patience while we try to figure this out! ... View more

Re: RSVP Reporting Problems

by Administrator Nick_S in Questions & Discussions
‎04-09-2025 11:28 AM
2 Kudos
‎04-09-2025 11:28 AM
2 Kudos
Hi @SusanDS360,   I am sorry to hear you are experiencing this issue. It is true our engineers are still investigating a fix for it. I believe I was able to get you an accurate report based on current numbers (139), though.   I'll Be There (6) I'll Try (4) I Can't Make It (129)   I was able to export the report on my end (I believe you would need to upgrade to export this report) and I was able to remove duplicates. From what I could tell, all duplicates recorded the same answer for each contact that was duplicated, so by just removing the excess contacts I was able to narrow it down to 139 unique clicks/responses. Without using the shortcut tools of something like Excel or Sheets, I can at least point out that if you look at the (very long) URLs for each response under the Click-Through Distribution, you'll see that they are basically identical up to a certain point. I'll Be There's unique coding starts with (XFYM), I'll Try (XXN6), and I Can't Make It (WrUS). If you get more responses, you can look for these identifiers and compare it to the duplicated contacts (not all contacts are being duplicated, so they might be easier to identify as new clicks come through and they have unique time stamps).   I know this is a bit cumbersome, but hopefully this at least helps you in the short-term and we will continue to investigate this issue and get it resolved. ... View more

Re: Survey as an automation

by Administrator Nick_S in Questions & Discussions
‎04-08-2025 03:54 PM
‎04-08-2025 03:54 PM
Hi @user517419,   I just want to make sure I understand you correctly. You want to send a survey to contacts that sign up for a specific email list, but you want them to be able to take a survey in the notification they receive? The notification would come in the form of an email anyway, but at this time the only way to share a survey is by including the URL to the survey page in an email. So you could create an automated email series that includes the link and it will trigger whenever they join that list. There is a Feedback block that you can add to an email, but it's either a poll or a rating and limited to one question at a time. Please let me know if I understand you correctly or I'd be happy to investigate further. ... View more
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