Let’s start out by facing a tough reality: most small businesses and non-profits — even the most successful ones — aren’t getting the best results they could be from their email list.
Time is scarce in the small business and non-profit worlds, so we’ve been working on a feature that can help you achieve your goals and do it quickly.
Segmentation is the process of organizing your contacts into different groups with the goal of targeting them with content or offers that are relevant to their needs or interests.
How does segmentation help?
Well, one of the biggest reasons people ignore emails or unsubscribe from email lists is because the content they receive isn’t relevant to them. By ensuring that the right people receive the right message you’re more likely to keep them engaged.
Segmentation allows you to segment your contact lists right from the Schedule Page. You can choose to send your email across all of your contact lists, or to those who have recently been added to your account, only to people who open your emails, or to people who haven’t opened your email at all. You can specify the period of time for these segments, too.
For more information on using Segmentation look here!
*Please note — Segmentation is currently available to those who have 20,000 contacts or less. It will be introduced to all accounts in the near future. We’ll keep you updated!
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Automated emails not only allow you to save time, but they also allow you to build stronger relationships by sending timely, relevant emails to your subscribers. We’ll provide a simple formula and use case examples to help you create automated emails that get results for your business.
In this free one hour webinar, you’ll learn how to use automation to:
- Engage new customers to build lasting relationships
- Turn customers into loyal, repeat buyers
- Keep your audience engaged
Simply complete the registration here, and you'll have access to the recorded webinar.
Interested in our free, future webinars? Sign up here to stay in the loop!
Click Segmentation and Automation
How do I activate click segmentation?
Click segmentation is activated by creating a link in the Third-Generation Editor and selecting the box labelled “Enable Click Segmentation” on the insert link screen. From here you will be asked to choose a list to use.
Can someone be added to multiple lists, including for automation, via click segmentation? If so, will they receive multiple emails?
Yes, your contacts can be added to multiple lists. Our system recognizes the same email address across multiple lists and will only send them one copy of the email.
Does the recipient of an automated email need to open it in order to receive the next email in the automated series?
Nope! All emails in the automated series will send no matter if the previous email in the series was opened or not.
How can I use email automation with customers at a physical location?
It’s always a great idea to ask your customers for their email address at checkout. Once you have their email address you can add them to the list of contacts receiving your automated emails.
Does click segmentation work on my website?
Click segmentation will only work for emails created with Constant Contact’s Third-Generation Editor .
How do I trigger an automatic survey email?
Great question! If you subscribe to the Email Plus plan you can add a Survey action block to one (or multiple) emails in your automated series. Or, if you have a full Survey already complete and ready to go you can include the Survey link in your automated email(s.)
Events and Automation
Can I automate event reminders for my registrants?
You sure can! Add your Event registrants to their own list and create a series of emails that will automatically be sent to them at certain intervals. Please keep in mind that you cannot choose a specific date for the automated emails , only the intervals between sending, so you’ll need to plan your emails accordingly.
How can I use email automation to have people sign up for my event?
Make sure to add your event URL to the emails in your automated series. You can create a button or use an image with a call-to-action to sign up and have it hyperlinked to your event URL — just an idea!
Birthday and Anniversary
How are birthday and anniversary emails automated?
Great question! If you have your contacts’ birthdays and anniversary information you can set up an email that will send to them on those dates. Here’s more info on how to get started.
How do I get people to provide their birthday or anniversary?
Your contacts won’t share that information unless you ask them to! You can incentivize them by hinting at a special birthday or anniversary mailing that offers a special benefit to them. Also, make sure to have the birthday field available in your Update Profile Form (the link displays in the footer of all of your emails) so people can add the information that way.
What’s the cutoff time for adding people to a birthday email?
Good question! Let’s say you have a contact whose birthday is on Friday. You need to have their birthday entered into our system by 10 AM ET the day before their birthday (in this example, Thursday) as it will scan for those contacts and get everything ready to send the email at 10:15 AM ET on their birthday.
If I send a coupon via automated birthday or anniversary emails will they have their own unique coupon codes?
When using the our Trackable Coupon each contact will receive a unique coupon code sent directly to their email address.
How can I leverage birthday or anniversary emails when I’m not a brick-and-mortar or online retailer?
You don’t have to sell physical goods to make use of these automated emails ! Everyone likes to be acknowledged, so even if you can’t offer a coupon you can still say happy birthday and leave a memorable mark on your contact. Perhaps instead of a product you can offer them a best practice or tip that relates to your industry or theirs? When it comes to birthdays and gifts, remember — it’s the thought that counts!
How do I send out an email to collect birthday and anniversary dates for my existing contacts?
Make use of the Update Profile Form. This link is located in the footer section of your email so make a call out in the body of your email so folks won’t forget to click and update their information.
Contacts and Sign-Up
Can I use Constant Contact to send out emails once a customer has placed an order on my website?
It depends on what integration you have connected. I would check out our Marketplace for some great first and third party options. If, where the contact information from the purchase is stored is connected to your Constant Contact account, and the list they are added to is connected to an Autoresponder , then it would be possible.
Is it still legal to use an enticement in an email regarding the General Data Protection Regulation (GDPR)?
It is still legal. GDPR just covers transparency in how a person’s data is used and that they provide express permission to be contacted. If you promote an enticement in a way to draw in new contacts, if they sign-up for the enticement then they are giving permission to be contacted. Click here to learn more about GDPR and how it relates to Constant Contact.
How can I update my contact list and remove contacts who have not opened an email after a certain date?
Please click here for a video tutorial on how to gather a list of contacts who haven't opened your emails over a period of time. After creating this list you can then delete these contacts from your account, or re-engage with them to get them interested again!
How do I connect Constant Contact with my website?
Make sure your website is linked within any campaign you send out so your contacts have an easy way to connect directly to it. In addition, you can add one of our sign-up forms to your website to grow your contact list, and/or add links or buttons for any events, surveys or polls you're running.
Could I set up targeted customer lists and send different sets of automated emails to each list?
Yes! Segmenting contact lists is a marketing best practice. If you subscribe to the Email Plus plan you have unlimited access to all of our Automation features. With this you can set up a series of automated emails for specific lists.
Is there a way to update a list of clients from my website into Constant Contact without having to upload it to Excel?
There are several ways to add contacts to your account including integrations that can automatically sync contacts from your own contact management system. These are all available to find and research in our MarketPlace. Click here to visit.
Can I change the colors of a pop-up sign-up form?
The text color and background color of the sign-up button, and the background color of the pop-up sign-up form can be customized.
When will the pop-up sign-up form work properly on Internet Explorer 11?
Internet Explorer 11 is a web browser supported by Constant Contact. If you're experiencing troubles with your pop-up sign-up form please reach out to Customer Support so we can further assist you.
When I upload additional contacts to a list that is setup for automation, will these contacts get the automation flow?
Yes! Automation emails are triggered to automatically send when a new contact is added, either manually or through a sign-up tool, to the list(s) associated with that series.
Can I add my LinkedIn or Facebook contacts to an email automation? If so, how?
You'll want to add the Join My Mailing List Facebook App to your Facebook business page and connect it with the list selected for your Autoresponder series. It allows you to collect new contacts directly from your Facebook business page! You can also share and promote your email campaigns on your Facebook and LinkedIn pages using Social Share . Be sure to include a link or button to your sign-up form within your email campaign. At this time there’s not a way to
If I have a customer with one email address (parent) but the clients are two kids, how can I include an email for each kid?
You can only have one email address per contact profile. You would need an alternate email address for the second kid, in this scenario. You could create custom fields on the initial contact profile to store the second child’s information (or have the contact profile be the parent and then the kids’ name and info are stored as custom fields). If the same email address is being used for both kids then this would be the most effective way, currently.
How can I automatically update my lists? Both for new clients and clients who have gone from active to inactive, etc.?
It depends. If you’re using a third-party program that stores your client information and it has an integration with Constant Contact, it would be possible to automate any changes in the third-party program to reflect in Constant Contact. Otherwise, you would need to update spreadsheets manually and then re-upload them to Constant Contact.
What integrations are available for Constant Contact?
There are first and third-party integrations that connect Constant Contact with many other programs. These are all available to find and research in our MarketPlace. Click here to visit.
What if I have an issue with or need help setting up a third-party integration ?
As the integration is developed and managed by the third-party, we recommend you contact the support team for the third-party directly as they will best be able to assist you. Their contact information can be found on their MarketPlace page.
Can I link Constant Contact to my website to get contacts if someone visits my website?
Yes! You can add one of our sign-up forms to your website! Click here to learn more.
Can contacts who sign up through Facebook trigger an Autoresponder series?
If you assign an Autoresponder series to a list that is associated with your Facebook sign-up form , it will trigger the series to send when a contact signs up.
Is there a way to automatically add leads to Constant Contact that are gained through Facebook Ads?
At this time there isn’t an integration that will automatically transfer contacts picked up by Facebook Ads to a user’s Constant Contact account. You can, however, add our Facebook sign-up form to your Facebook business page. Click here to learn more.
When I make a change to a contact (like their name) in Constant Contact, if they’re associated with the same contact in Shopify, the next time the integration connects Shopify wipes out my changes in Constant Contact. What do I do?
You will want to update the contact in Shopif y instead, so when the integration connects it will push the change to Constant Contact.
Is it possible to automate a newsletter email campaign to go out every Monday? Without copying and making it another campaign?
This definitely is possible! In fact, this would be done through an Autoresponder . Autoresponders allow you to create, schedule and automate a series of emails in your account. When you are scheduling the first email in this series you will have to create a custom timeframe . You can set the first email to be scheduled for Mondays with every other email in the series to go out a week after the previous.
Where do I find how to resend to non-openers?
That’s a great question. We have recently made updates to help streamline resending emails to non-openers. On the scheduling page of your email campaign is where you can activate your email to automatically resend to these contacts. If this email has already been sent, we suggest resending your email through a QuickSend instead. However, our QuickSend feature is only available to a list with up to 5,000 contacts. If your list of non-openers is over 5,000 contacts you would have to create a new list of these non-openers and schedule a copy of your email campaign to them.
Does the automation work for the people I add manually to the list (from another database — legally of course) or do they have to sign up with the Constant Contact sign-up form?
Yes! There is definitely more than one way you can trigger your Autoresponder series to the contacts in your selected list. These contacts can be added manually in your account, through a sign-up form , or even pulled in from a different program by a plug-in or integration. When you activate your series, you’ll even be given the option to send this series to the contacts already existing in this list.
If a contact takes action will the rest of the automated emails keep sending to them? For example, a contact takes action on email #1 will they still receive email #2 and #3 in the automation series?
That is correct. They would need to be removed manually.
Can automation emails be set up for contacts who are added to a list manually?
Yes! As long as the contact is not on the list when the Autoresponder is activated then adding their contact to the list would still trigger the series.
How do I start an anticipation series? Other automations are triggered by opt-in but anticipation would require my first email to go out ????
Our Autoresponder series is triggered by opt-in, so you would have to provide a link to a sign-up form landing page in your initial email where they would fill it out and get added to the list associated with the Autoresponder series.
Automated series are only for people who sign up online, correct? I use a database that imports to Constant Contact every evening. Would this work for those addresses that are added daily?
Automation emails are triggered to automatically send when a new contact is added, either manually or through a sign-up tool. This also includes any third-party integrations that sync contacts to your account.
Are the automation emails being sent after it's opened?
All emails in the automated series will send (at the frequency selected) no matter if the previous email in the series was opened or not.
Is there a way to set up an automatic resend to non-openers from an email campaign?
Yes! If you subscribe to the Email Plus plan you can automatically resend an email to contacts who did not open. On the scheduling page just place a check next to " Resend to Non-Openers ", select the number of days you want to wait before resending, update the subject line, and click confirm.
What if I missed the webinar or want to watch it again?
You’re in luck! This session was recorded and can be accessed by visiting this link.
How can I find out about other webinars?
We have an entire page dedicated to webinars and seminars. Check it out here .
Where is the Send to Non-Openers feature located?
You can find the Resend to Non-Openers option right on the email scheduling screen. This option will be just below the time to send section.
Can I use coupon codes in an event registration?
Absolutely! This option is located on the event settings page, we call them “ Discount Codes .”
Can I use a Poll Block in a Welcome Email series?
Yes you can! This is a great way to get feedback right away from your newest subscribers.
I assume you have to manually move current customers to a former customers list when their subscription ends?
That is correct.
Do the trackable coupons have a unique code for each person?
That is a great question! Each person will be provided with a unique code and a QR code for easy redemption.
How do I get more customers to come in to my store?
Providing a trackable coupon with a discount and an expiration date will give a sense of urgency to redeem a deal that will not be around for long!
What if my account has not been updated to the new editor ?
We will be happy to assist you in getting updated to the Third-Generation Editor . Just give us a call or start a chat with one of our agents.
How can I personalize the subject and the email with a contact’s name?
You can personalize the subject line right from the Header Options when working on your email campaign. Click here to learn more.
I am working on a campaign and trying to change the background and it keeps getting stuck on a color I didn't choose. How can I fix this?
The color of your email's background can be changed from the Design tab. You'll see options for changing the Outer and Inner Backgrounds . From this tab you can also change the color of pre-designed Feature Article blocks. To change the background color of an individual bloc k, place your cursor over the block you want to change and click the gear icon on the right. Then click the paint can icon and choose a color
I see a lot of suspended emails, what exactly does that mean?
Suspended email addresses happen when we repeatedly try to send to the same email address and it comes back as non-existent. We place them on a suspension so sending to them does not negatively impact deliverability rates. Click here to learn more.
Could a brick and mortar store use just the review email for feedback on the store and staff?
If you subscribe to the Email Plus plan you can set-up a Poll or Survey within your email campaign in order to collect direct feedback. This allows you to capture the information you’re specifically interested in, and better engage and understand your customers.
If the greeting tag was from the email address then there is no need to ask for the first name on the sign-up forms, right?
Because a greeting tag pulls the name stored from the name field in the contact record, you’ll definitely want to include the first name field on any sign-up forms .
Can I use custom email templates for autoresponders rather than Constant Contact templates?
At this time only Constant Contact templates are available to use with Autoresponder emails.
Can I text wrap around an image yet?
Text wrapping is available in the Third-Generation Editor . Simply drag and drop the image to the text you want to wrap around it. You'll see the guide boxes to position the image to the top right or top left side of the text.
When trying to take a survey this is the message I receive “We're sorry. You have already taken this survey.” What’s going on?
Typically, a Survey can only be taken one time on the same computer. If you want to allow multiple submissions of a Survey from the same computer, you can select the option to enable it to allow multiple responses from the same computer . Note: Anonymous participants can automatically retake your Survey multiple times.
Are there plans to make emails smart enough so that they are sent when end-users typically open their emails? (i.e. during the morning, afternoon, after work, at night, etc.)
At the moment this level of Automation is not on the road map, but it’s a great idea! I have forwarded it to our developers for review.
Is the Send to Non-Openers option coming to all accounts? Or must I subscribe to the pricing plan for autoresponder services?
At this time both Resend to Non-Opener s and Email Automation are only features of the Email Plus plan but upgrading your account is easy! Just go to the Plans and Pricing page in your account.
Is the autoresponder only available in the more expensive monthly account?
The Autoresponder feature is only available with the Email Plus plan which allows access to the entire suite of Constant Contact products.
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April 2018 has come and gone, but a lot of great new features have arrived! We wanted to highlight some of the new updates that have been made to the product in the last month. For more in-depth information on our updates please click here.
Third-Generation Editor Updates:
Five-Column Layout – Was two or three columns across not cutting it for you? Well, now you can add five! Or four, if you so choose. It’s as easy as dragging over the five-column block from the Build tab and customizing to your preference! Learn more.
GDPR Template – With the EU’s General Data Protection Regulation soon to take effect, we have developed a new GDPR-specific template to help you document express consent to email your contacts. Learn more.
We also provide translated confirmation blocks for 9 different European languages!
Resend to Non-Openers – This has been an oft-requested feature and now it is available! We have automated the process for you to resend an email campaign to contacts who did not open it the first time around. Learn more.
Subject Line A/B Testing – Cancel the winning email. Learn more.
Donor List Segmentation – Automatically add donors to a contact list. Learn more.
Reply below with your questions! And don’t forget to post in our Feedback area if there are features and updates you’d like to see in the future.
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I'm very sorry to hear about the experience you have had with Constant Contact. You are correct we experienced a system issue the previous week that has since been addressed, but I apologize for the inconvenience it may have caused.
I can appreciate wanting to be informed when an issue occurs. Using the system issue as an example, we tried our best to broadcast it through multiple support channels, social media channels, and within accounts as well. There are other issues, like the inaccurate reporting, that can be harder to diagnose as they happen to a smaller percentage of users or we might not know which users it is affecting until we're informed. I am sorry tyou are experiencing the issue and it has been tracked with our upper level of support. You will be notified when it has been resolved.
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I just wanted to chime into this thread to point out our robust Help Center page, where on top of a variety of frequently asked questions, also highlights our various support channels. This includes weekend support through our Twitter and Facebook pages, as well as right here on the Community. Please let me know if anyone has any questions!
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Because Constant Contact has always been a permission-based email marketing system, we've already got many tools that will help our customers who may have GDPR obligations and we'll be adding more. We have developed a guide that goes over GDPR and covers tools they can use right away. Click here for the guide. This guide can also be found in our Help Center. As more information and tools become available we will update our customers here and elsewhere.
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It is possible! You can post your email campaign on Facebook, Twitter, and LinkedIn using our Social Share feature! You can also share your email campaign manually by copying the short URL after the campaign is sent.
In our third-generation editor, it is also possible to have your recipients share the email on their social pages! Click here to learn more.
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Any email campaign, include draft campaigns, can be deleted. This is beneficial for clearing up your Campaigns page, but also note that any deleted campaigns can be restored as well. Click here to learn more on how to delete your campaign.
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Thank you for your reply. I am sorry to hear you did not find our previous response satisfactory. I understand how it's important to manage your time efficiently; however, due to privacy and security reasons we cannot handle any billing inquiries, cancellations, or list reviews through the Community. The list reviews are not intended to suspend your account with no justification or warrant. They are intended to collect information on how you are collecting contacts and provide you with best practices on how to manage your contacts and lists. If you do wish to cancel your account, you will need to call and speak with our Account Review department for assistance as we do not have the necessary security and authentication processes available to perform this action through the Community. You can find the contact information to speak with our team here. I do apologize for any inconvenience this may cause.
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I appreciate you bringing your concerns to the Community and I thank you for being a customer with us for many years. The footer is an integral part of an email campaign, but also requires mandatory information by law that can't be changed. As such, we are limited to the degree in which we can allow customers to customize their footers. It is possible to have the Constant Contact logo removed at no additional cost. If that is something you would like I would be more than happy to take care of it for you.
The customized footer offer is for the opportunity to work with one of our service advisers to design and implement a footer across all your campaigns that reflects your business needs. They also make sure the preferred design works with our system as well as across all email clients and devices. Customization options could include the placement of your own logo, color and font changes, and additional business information.
I hope that clears up any misgivings you might have, but I apologize if the offer is still not to your liking. We would be sorry to see you go, but rest assured I have forwarded your concerns to the appropriate department.
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Thanks for coming to the Community and telling us a bit about your work so far. Very cool! I certainly encourage other Community members to chime in, but I did want to point out our Marketplace. It not only offers many third-party integrations with our site, but a "Services" page where you can connect with one of our Solution Providers. They provide assistance with email marketing, content creation, website design, social media, and more! I definitely recommend checking it out!
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Thank you for bringing your concerns to the Community. I am happy to assist today and hopefully shed light on some ways to make the product work better for your needs.
The first thing I want to establish is we do offer limited weekend support! We offer support channels through Twitter, (tweet us at @CTCTHelp), Facebook (leave us a post on the Constant Contact page), and right here on the Community. You can also email us at social_support(at)constantcontact(dot)com with your username and your inquiry! These channels are monitored 10AM-8PM ET on Saturdays and 10AM-6PM ET on Sundays.
You shared a lot of different points within the product that I want to address to the best of my ability. Some features, like being able to search for previous email campaigns, are being tracked and reviewed by our developers and I would be happy to do so for any features you feel are missing from the account.
If you can provide me with the names and (estimated) created/sent dates of the email campaigns you are looking for, I can assist with trying to locate them.
The default sorting option is "Last Modified," which might show some older events before current active events. If you want to view the more recent, active events you can sort by "Start Date Newest."
The template picker has been updated to highlight only templates created with our third-generation editor. That does mean a lot of templates previously available are no longer there, but they also were no longer optimized for the current editor or mobile platforms. If you have any suggestions for templates you would like us to include, let me know and I can submit it to the appropriate team!
If there are any other concerns I can address, please let me know. I want to make sure we do what we can to improve your experience with Constant Contact!
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The third-generation editor is the newest iteration of the Constant Contact email campaign creation platform. It's built from the ground up to be mobile response. I checked your account and it is already turned on for use. If you have been using our second-generation editor, you will need to create a brand new template in the account by going to Campaigns and selecting "Create" and then "Email."
Any existing templates will remain in the second-generation editor, which you can still access by making copies of the older campaigns.
Click here to view differences between the two editors.
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I'm happy to report the change was implemented in your account! An email was sent to the contact email address on file for your account, which might explain why confirmation was overlooked. In order to utilize the third-generation editor you have to create a new template. Any existing templates in the account will remain in the second-generation editor, now labeled as "Legacy" templates.
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I updated the link in Donna's post to work correctly. I'm sorry about that. But the answer is yes to your question. You would hyperlink just like any other standard URL.
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I just wanted to provide an update on the investigation by our upper level of support. They ultimately came to the same conclusion as our initial attempts at replication, which is, none of us have been able to. On one hand, it gives me the impression that the percentage of potential contacts that might experience this is very small, but we don't want to give up hope yet.
I will just reiterate that having screenshots of what you're seeing would be very useful, as well as the exact devices you've tested it on (phone brand/model, is the operating system up-to-date, etc.), and the email addresses that were tested with (as well as their domains)? They can be sent to social_support(at)constantcontact(dot)com along with your username. Thank you!
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I hope you get a response from someone that can assist with your inquiry. I did want to share that you can add buttons in your campaign and link them to payment pages to collect payments through the emails you send. Click here for more information.
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I tested the latest email campaign to be sent from your account in the Gmail Android app and the stock Android email app. They both displayed mobile responsive to me. I just want to make sure we're all working on the same campaign. Would you be able to provide me with the name of a campaign where you are seeing this issue? If possible, could you include screenshots of what you see on your Android devices, and what email addresses you're testing with (specifically, the domain like Gmail or a custom domain)? You can email them to social_support(at)constantcontact(dot)com along with your username and a reference to this post. We're also reaching out to our upper level of support for more information and I will respond here if I learn anything new!
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I reviewed your account and I see that our Billing department was already able to assist you with canceling the account. We're sad to see you go!
In case anyone else might come across this post I just want to highlight that we are not able to handle cancellation requests in the Community. We ask that you call and speak with someone in our Billing department for assistance. It's a quick process and it will also provide us with valuable feedback on how we can improve the product. Click here for their hours and contact information.
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Thank you for coming to the Community. We are not able to process cancellation requests in the Community and I ask that you contact our Billing department for assistance. Click here for their hours and contact information. It should only take a few minutes of your time and they will not pressure you to stay!
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That is correct. I'll also note, though I don't think it was the situation here, that if you sign-up with an email address that is already in your account it will not trigger the Welcome Email. It would trigger the Autoresponder if it is added to a list it was not already on, but the Welcome Email will only trigger to brand new contacts in the account.
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I took a look at your account and what I can say is when you have an Autoresponder series and Welcome Email active, the system will default to sending the Autoresponder series instead of the Welcome Email. This happens if the Welcome Email is set to either a) a specific list that is shared by the Autoresponder, or b) if the Welcome Email is assigned to all new sign-ups. I would check to see what timeline your Autoresponder is set to send the initial email and adjust if necessary. If you make the Autoresponder inactive it will start sending to the Welcome Email instead.
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Do you have an example of a campaign that you are trying to grab the coupon block from? The article above refers to our Coupon campaign option, but templates in the second and third-generation editors also had coupon blocks that worked a bit differently.
If you don't want to share the campaign name publicly you can email us at social_support(at)constantcontact(dot)com with your username, the name of the campaign, and a reference to this post and I would be happy to look into this for you!
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Thanks for coming to the Community! I can visual what you're looking to do and thankfully, there is a way to accomplish this in the third-generation editor.
When you are in edit mode, check the Layouts area in the left side bar for a 3-column option. Here's what it looks like:
Drag that to the area of the email template you want it to go and then pop in the images you want. If you do not need text underneath them you can delete the text boxes individually!
Thank you to @AlexandrL1 for chiming in with your idea. Once the 3-column block is in the template you can still resize the images next to each other.
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