Anyone facing issue with campaign creation?

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Top Answer
Frankie_P
Moderator

Hi everyone!

 

We apologize you have all experienced this and thank you for bringing this to our attention. We did receive reports of users being unable to create or edit campaigns on Monday the 18th. The good news is we have received word from our engineers that this issue was resolved the same day as well. If it is still occurring or if you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.


Member

Re: Anyone facing issue with campaign creation?

Yes, exactly that, and in addition the chat is down and there's a thirty minute wait time for phone support.

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Re: Anyone facing issue with campaign creation?

Yes, having the exact same problem.

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New Member

MacBook Air - Safari

Hi everyone.  I just signed up for CC and when I try to create an email, it keeps giving me an error message saying the server is busy and to try again.  I cannot get past this error message. What is happening?   Thanks/louisa

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Moderator

Re: MacBook Air - Safari

Hello @LouisaC4 ,

 

It looks like you might've run into the issue yesterday where there was a temporary interruption to overall website access. The engineers have stated that the issue should be resolved. Are you able to confirm if you're able to access the site unimpeded?


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Moderator

Re: MacBook Air - Safari

Hi everyone!

 

We apologize you have all experienced this and thank you for bringing this to our attention. We did receive reports of users being unable to create or edit campaigns on Monday the 18th. The good news is we have received word from our engineers that this issue was resolved the same day as well. If it is still occurring or if you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

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Re: Anyone facing issue with campaign creation?

Same. Can't create or edit current campaigns. 

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New Member

Re: Anyone facing issue with campaign creation?

I keep getting an error message saying the server is busy and to try later.  Is this the error message you get?

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Frequent Visitor

Re: Anyone facing issue with campaign creation?

Same here. When you call customer service, they are aware of it and are currently dealing with the problem. Hopefully it is back up soon. 

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Occasional Visitor

Re: Anyone facing issue with campaign creation?

Wow just started with Constant Contact and experiencing Constant Constipation. They have delayed starting my newsletters/emails due to a list review. The 30+ minute delay for customer engagement on multiple attempts, multiple days is ridiculous. 

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Moderator

Re: Anyone facing issue with campaign creation?

Hello @PaulM4025 ,

 

I went ahead and submitted a ticket to our Review team for an additional follow-up. This may take up to 48 business hours depending on the size of their queue. For the quickest response I'd recommend calling into them directly.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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