Hi @RodneyH16   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   That's a great question. Currently, there isn't a way to merge the accounts. You can change the usernames by following these instructions. We have a service where some of the emails you have created in one account can be recreated in another for you, there is a fee associated with this option but it does allow you to move things to the other account without having to recreate them. Please feel free to reach out should you have any other questions.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @MaryBethN91   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.   That's a great question. While there isn't a way to adjust the unsubscribe reason within Constant Contact, the contact can certainly resubscribe to your contact list should they choose to. Here are the instructions to do that. I will certainly submit your feedback about adjusting the reason within the system. Please feel free to reach out should you need anything else, we are always happy to assist.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @MeghnaM36   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist this weekend.   I'm very sorry to hear that you are encountering an issue with uploading the custom information. If you can send us an email to social_support(at)constantcontact(dot)com with your username, the spreadsheet, and the name of the list you are trying to add it to as well as a reference to this post and we will look into the problem.   Thank you for choosing Constant Contact. Have a great weekend.      ... View more

Hi @RobertJ347   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.   I have taken a look at the contacts you mentioned and it looks like they were removed today. That's why they now show the line through them. When you do this, it also removes the contacts from the account, which is why you don't see them on any lists any longer. Now that this action is completed, you will no longer show them on any bounce reports because they will no longer be sent to. Please feel free to reach out should you need anything else.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @MerrieLeeR   Thank you for reaching out to the Constant Contact Community. I hope you are well today.   That's a great question. While there isn't a way to automatically trigger a survey to immediately appear based on how the poll response is selected at this time, you could move the contacts to a list after the reporting comes back on the poll question and then send the survey in a new email. So once you have the email reporting back, you would access the Poll Responses and then export those responses and add them to a list. Then you would create and send the survey invitation to that list.    If you have further questions, please feel free to reach out. We are always happy to help.  ... View more

Hi @TamlynA7   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.   I'm sorry to hear that the list picker is not displaying the option you want to select when sending your email. That can happen for a couple of reasons. It can happen if there are no contacts on the list you are trying to send to, if there are contacts on the list you might try making that list a Favorite, that will then make it the first option in the list picker.    If you continue to have problems, can you please send a screenshot of the issue to social_support(at)constnatcontact(dot)com with your username, the name of the campaign you are sending, the name of the list you are trying to send to and a reference to this post and I'm happy to do some deeper investigation.    Thank you for choosing Constant Contact. Have a great weekend!  ... View more

Hi @LaurieH384   Thank you for reaching out to the Constant Contact Community. I hope you're having a pleasant weekend.   That's excellent feedback regarding the default text. I have submitted the feedback directly to our product team. Please feel free to reach out if you need anything further. Thank you for choosing Constant Contact. Have a great day!   ... View more

Hi @JulieL34   Thank you for providing your feedback, I absolutely can understand where you are coming from and assure you we have provided your feedback to our product team. If you have further questions or feedback, please feel free to reach out. We are always happy to assist however we can. Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @DavidM2992   Thank you for reaching back out. While the issue isn't fully resolved, it doesn't happen frequently. I will track your issue on the existing system issue so that they know you have now experienced this as well and can dive back into the problem. In the meantime, should you need anything else feel free to reach out.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @KathleenK58   Great questions. Yes! You can create an Autoresponder Series using Click Segmentation from those you access the website link from your email campaigns. You will want to set up a list for all those people to be filtered to and once you make the autoresponder active anyone added to that list will trigger the email. If you are subscribed to the Email only plan, you may need to upgrade to Email Plus in order to have access at no additional cost.    In regards to the Resend to Non Openers feature, you are unable to see it at this time because you are using the Legacy editor. If you create a fresh campaign using the Third Generation Editor, you will be able to see the option available to you.    If you have further questions, please feel free to reach out. Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @KathleenK58   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   That's a great question. I can absolutely understand why you would want to Edit the Default Welcome Email to match your other emails and website branding. You can click the link to find those instructions and if you need anything else please feel free to reach out.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @JulieH2841   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   At this time, that feature isn't currently being built into the system. However, we are always tracking feedback of what our customers are wanting. I'm happy to submit your vote for this particular feature. In the meantime, please feel free to reach out.    Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @user109   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I can submit the feedback you have requested absolutely, you can reach out to us during regular business hours and our advanced support team maybe able to help you in finding a workaround for your problem. Most of our templates can also be tweaked to achieve the look you are going for. If you have certain edits you would like to make but aren't able to, please reach out to us so we can submit the request on your behalf or tell you an option that might work for you. You may reach out to us here whenever you need us.   Thank you for choosing Constant Contact. Have a great day!     ... View more

Hi @BegabatiL   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry for your frustration, at this time there isn't a way to exit the toolbar while you are editing a block. I'm happy to submit the feedback you have requested.    In the meantime, if you need anything else feel free to reach out. Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @SusanM761   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   That's a great question. We do have several API options available to you. There also maybe certain API options available to you if you use other systems and you can check those out in our Marketplace, or you can develop your own API. Please feel free to reach out if you have further questions.   Thank you for choosing Constant Contact! Have a great day! ... View more

Hi @PatrickP084   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm so glad you reached out about this. The Constant Contact Branding does display on every email as long as you are in a trial account. However, should you convert to a paid account you can request that we remove that branding, in which case your footer would display the same except without the logo. Please feel free to reach out if you have further questions.   Thank you for choosing Constant Contact. Have a great weekend. ... View more

Hi @JulieL34   Thank you for reaching out!   I'm so happy to hear you are pleased with the addition of the resend to your contacts that didn't open the email! We are always happy to hear positive feedback and you can feel free to reach out anytime!   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @unett0   Thank you for reaching out to the Constant Contact Community.   I'm glad you found the response and am sorry that it wasn't a simple find. I'm happy to submit the feedback on your behalf. Please feel free to reach out if you need!   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @TheFrontC   Thank you for reaching out to Constant Contact. It's my pleasure to assist you this weekend!   I'm sorry to hear you are coming across these issues while using your Constant Contact Trial. There are a few limitations you might encounter while using your trial. The main one being you are restricted to sending to 100 contacts. If you send us a screenshot to social_support(at)constantcontact(dot)com with your username, the exact places you are encountering the problem, and a reference to this post we are happy to take a look at what is occurring.    Thank you for choosing Constant Contact. Have a great day!   ... View more

Hi @JunniperL   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry to hear that you are running into these problems. I'm happy to take a look at your account and see what might be causing the problem. The issue you mentioned with the error message sounds like it could be a connectivity problem. You might try these steps to see if that corrects the problem.    There are different things that can cause your email to go to the Spam folder. You can try optimizing your subject line and these other steps for maximizing deliverability. If you still are having trouble please feel free to email us at social_support(at)constantcontact(dot)com with your username, the campaigns you have run into this problem with, the domains or addresses that are receiving them to their spam folder, a reference to this post and any other information you might think we need.    Thank you for choosing Constant Contact. Have a good day! ... View more

Hi @KendrickM8   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today!   I'm sorry to hear that you aren't getting a correctly displayed email on your mobile device. Sometimes what you are mentioning occurs due to device settings. For instance, in your mail settings on an Android device you can change the option to mobile view. It would then display how you see in the Mobile Preview. If you check this and it's not the case, please send a screenshot of your email to social_support(at)constantcontact(dot)com with your username, a reference this post and the kind of device you are seeing this displayed incorrectly on.    Thank you for choosing Constant Contact. Have a nice weekend! ... View more

Hi @ValerieE381   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.    That's a great question and yes! You can add them automatically to the unsubscribe list by enabling advanced email permissions. This will add the contacts directly to the unsubscribe list and you won't be able to email them. Please feel free to reach out if you have further questions.    Thank you for choosing Constant Contact. Have a great day!  ... View more