Hi @JulieL34   Thank you for reaching out to the Constant Contact Community. I hope you are having an awesome weekend.   I'm sorry you are experiencing these issues when inserting your image URL into your email campaign. Both are documented system issues we are aware of and our team are working on. I will document that fact that you are experiencing these problems on your account and have the team notify you when there is resolution on the problem. In the meantime, if you notice the problem with the direct image, continue to use the workaround you found of adding the image into your library. If you have further questions, please always feel free to reach out. We are happy to assist.   Thank you for choosing Constant Contact. Have a good day! ... View more

Hi @NazrinT   This sounds like an issue we may have to look further into. There should always be a Thank you for subscribing page that shows after the information is entered.  Can you please send an email to social_support(at)constantcontact(dot)com with your username, the website where your form is located, a reference to this post and any other information you can provide? We will research this further and get right back to you.    Thank you for choosing Constant Contact. Have a great weekend.  ... View more

Hi @NancyK024   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.   Thank you for letting us know. While we don't cancel accounts via the Community, I will add a note to the billing department to ensure that the account isn't cancelled. Please feel free to reach out should you need anything else.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @LeeP89   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.   Sometimes this may also happen because of the type of block you are using. For instance, a headline block automatically produces double-spacing. You might try to drag in a new text block and see if that gives the type of line spacing you are looking for. Please feel free to reach out if you need anything else.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @RichardV931   Thank you for reaching out to Constant Contact Community. It's my pleasure to assist you this weekend.   Those are great questions. We are happy to assist you at any time. You may link the Read More.... option that is currently in your template to a website or another document that would have the remaining 6 options you mentioned by following these instructions. This is a great option because it does condense your emails and make them easier to read.    Another option you can consider is linking a Read More block to a blog or another link to allow that direct content to pull up. Here are instructions on that. This is a great driver to your website or blog.    Using a button link changes the look and feel of your email and generates interest in the content. You may see how to link those buttons here.   Please feel free to reach out should you have other questions. Thank you for choosing Constant Contact and have a great day! ... View more

Hi @BradK96   Thank you for reaching out to the Constant Contact Community. I have sent you an email with the instructions you requested! Please let us know if you need anything else.   Thank you and have a great weekend. ... View more

Hi @DonnaS836   Thank you for reaching out! At this time, we don't have a time frame on the feature request. I can add the feedback to your account so that our team will notify you when the feature is built in. Please feel free to reach out should you need anything else. Thank you for choosing Constant Contact. Have a great day! ... View more

HI @CarynW   Thank you for reaching out to the Constant Contact Community. I have taken a look and found that we have verified an issue with the latest version of Firefox loading PDF's, our product team is researching the problem for a fix. I have added the feedback to your account so that you can be notified when resolved. Thank you for using Constant Contact. Have a great day! ... View more

Hi @LaurenceP6 and @user41075   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   For your account security, we are not able to discuss your billing here in the Community. We ask that you  contact our Billing team  so they can look further into these charges.    Thank you for using Constant Contact. Have a great day!     ... View more

Hi @LaurenceP6   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.    For your account security, we are not able to discuss your billing here in the Community. We ask that you contact our Billing team so they can look further into these charges.    Thank you for using Constant Contact. Have a good weekend.  ... View more

Hi @ahmeds785   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   That's a great question. Every industry has a unique Best Time to Send, I have linked an article here that will help you find your best time and information on Improving and Maximizing Your Open Rates. These are excellent resources for improving your engagement. Please feel free to reach out should you have other questions.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @DimitrousC   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you.   I would like to take a look at your account and see what I can to assist you. Can you please email social_support(at)constantcontact(dot)com with your username, an explanation of the billing issue, a reference to this post and any other information you can provide and I will be happy to take a look?    Thank you for choosing Constant Contact. Have a great day!   ... View more

Hi @ahmeds785   Thank you for reaching out to the Constant Contact Community. I'm sorry to hear that you aren't receiving test emails to every address you sent to. I would like to investigate this issue further if you don't mind, can you please send an email to social_support(at)constantcontact(dot)com with your username, a reference to this post, the email addresses you tested to and which ones didn't receive the test so we can take a deeper look?    Thank you for choosing Constant Contact. Have a great weekend. ... View more

Hi @AliceB209   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   That's a great question. Currently, changing the font within an action block isn't a supported formatting feature. However, we are tracking feedback for this and I have submitted your request. Please feel free to reach out should you need anything else. Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @ShielaB   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   Due to account security, we can't suspend or cancel accounts via the Community. You can reach out to our Billing Team during normal business hours and they will get this processed for you promptly.   Please feel free to reach out if you need anything else. Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @RiadA2   Thank you for reaching out to the Constant Contact Community. I hope you're having a nice weekend.    I have taken a look at you account and I believe you may be trying to login into an old account. I would try checking your Username and Password to ensure you are logging into the right account. If you continue to have trouble, please don't hesitate to reach out.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @Jo-AnnF   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry you have encountered a problem with your email displaying images that aren't in the editor. I believe I should be able to isolate the problem and hopefully resolve for you as well, I just need a bit more information. I believe you also reached out via Twitter so you can reply to my questions there or you can email social_support(at)constantcontact(dot)com with the name of the email, a screenshot of the images that shouldn't be in the campaign, any other information you think may be helpful, as well as a reference to this post and I will take a look and see what we can do. In the meantime, you can also feel free to reach out to us here.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @ChuckB949   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.   That's a great question. You can absolutely export your contacts with the date they were added so that you can get more advanced reporting. I think it's really great that you are doing such a great job managing your list. If you click the link above you will get a full walk through of the process. If you have any trouble, please feel free to reach out.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @EmilyS5170   Thank you for reaching out to the Constant Contact Community.    I believe I was able to assist you with your problem already but if you continue to have any troubles, please feel free to reach out!   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @TimothyR4   Thank you for reaching out to the Constant Contact Community. I hope you are having a really great weekend.   I'm terribly sorry you are encountering an issue with the links in the footer of your custom code email. I can see our next level support team is still working on the issue and have requested some additional information. Can you test send one of our regular templates outside the custom code editor and see if you are experiencing the issue there? At this time, they are working to pinpoint the problem. In the meantime, if you have anything else you need, feel free to reach out.   Thank you for choosing Constant Contact. Have a great day!   ... View more

Hi @RiverB8   Thank you for reaching out to the Constant Contact Community. I have added this feature request to your account as well. Please feel free to reach out should you need anything else.   Thank you for choosing Constant Contact. Have a great day!  ... View more

Hi @RachelM71   Thank you for reaching out to the Constant Contact Community. I hope you are having a nice weekend.   I'm sorry to hear that your contacts are no longer in your account. I have taken a look at your account and can see contacts were deleted back on the 4th of the month. The easiest way to retrieve these contacts quickly is to go to one of your previously sent email campaigns, open your reporting, select the Sent number and add those contacts back to a list. Please feel free to reach out should you need anything else.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @UCMGCC16   Thank you for reaching out to the Constant Contact Community. I hope you're having a great weekend.   I'm sorry that you are having trouble with image quality due to compression when adding the photo to the photo library. One thing we have noticed can cause this issue is if the image is inserted into the library wider than 800 pixels. If this is the case, go ahead and downsize that outside of Constant Contact to the 800 pixel max and reinsert it into the library and see if the quality is improved. If it's not, our advanced team would like to take a look at the image. Can you please send the original image file to social_support(at)constantcontact(dot)com with your username, the email that you are trying to add it to, as well as a reference to this post and we will be happy to take a look?   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @LouiseG7   Of course! My pleasure. If you click on the Social Media block where the icons appear and then click Edit, on the left side of the page you will see the icons with the corresponding links. Just adjust the link there and click save and you will be all set. Here is the article that displays screenshots as well. Please feel free to check it out and let me know if you have other questions!   Thank you for choosing Constant Contact. Have a great day! ... View more