Hi @PanagiotisL4   I apologize for the misunderstanding, I see now what you are speaking of. At this time there is no way to edit the Thank you for signing up page that is automatically generated or direct to a new page. While it's not currently an available feature, this is feedback that we are currently tracking and I'm happy to submit yours. You may also share your feedback as well here. In the meantime, please feel free to reach out at any time. Thank you for choosing Constant Contact. Have a great day.  ... View more

Hi @PanagiotisL4   Thank you for reaching out to the Constant Contact Community!   That's a great question! Confirmed Opt-In is absolutely available in your account, you just will need to turn the feature on. You can do that by following these instructions. You shouldn't need to edit HTML if you turn on the feature. Also, it will automatically be turned on for anyone who signs up, including through the WordPress plugin. I hope this helps. Please feel free to reach out if you have any further questions.    Thank you for choosing Constant Contact. Have a great day!     ... View more

Hi @TrishS39   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry to hear about the problem you have encountered with ProPay. I'm happy to take a look at the account, can you please email social_support(at)constantcontact(dot)com with your username, the name of the event you are encountering this with, a reference to this post and any other information you have and I will gladly see what we can do.   Thank you for choosing Constant Contact. Have a great weekend.  ... View more

Hi @IDSLV   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry for the issue you are running into. There are certain instances when a background image may not appear. For instance, some email clients like Outlook don't display our background images. So it will often be blank. If you can take a screenshot of what you are seeing and send it to social_support(at)constantcontact(dot)com with your username, a reference to this post, the name of the campaign, and any other information we will happily take care of it for you.   Thank you for reaching out to Constant Contact. Have a great day!  ... View more

Hi @GregS780   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   That's a great question. I think you are meaning you would like to edit the tabs at the top of the Contact Management screen. At this time, that is not a feature that is available, however, it's feedback we have in to our product team and I'm happy to submit your vote for it. You may also always provide this feedback here so they may see the request directly from you as well!    In the meantime, please feel free to reach out if you need anything else. Thank you for choosing Constant Contact. Have a good weekend! ... View more

 Hi @LataH   Thank you for reaching out to the Constant Contact Community. I hope you are having a nice weekend.    I have tested your Text to Join option and it does appear to be working. If you take a look at the list you are filtering the contacts too, you should see my email address there. One thing I did notice is that the system won't recognize additional information so if any contacts add more than just the email address after the second text, it won't be filtered into the list. What you can try is just requesting the email address and not the second piece of information. Then request additional information in the welcome email that goes out after they are added.    If you have further questions, please feel free to reach out. Thank you for choosing Constant Contact!      ... View more

Hi @PerryT18   Thank you for contacting the Constant Contact Community. I hope you're having a great weekend.   I have taken a look at your account and it does appear it has been reactivated and is ready for use. If you continue to have trouble or further questions about this problem, please feel free to reach out to our Account Review team and they will further assist you.   Thank you for choosing Constant Contact. Have a good day!  ... View more

Hi @AdamA04   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.    I have taken a look at your survey and see what you mean. If you deactivate the greeting page, it actually does display the picture and the post looks more professional. It still directs directly to the survey and shows your business logo. Take a look and see if you prefer this. Let us know if there is anything else I can do for you.   Thank you for choosing Constant Contact. Have a great weekend! ... View more

Hi @EmilyS1   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry for the inconvenience surrounding the HTML feature in the Third Generation Editor. I'm happy to submit the feedback on your behalf to our developers. Was there something in particular you like to edit in the code that we can assist with? Maybe there is a workaround that we can go over to remedy the situation. In the meantime, please feel free to reach out to us here if you need anything else.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @JamesC311   Thank you for reaching out to the Constant Contact Community. I hope you are having a great weekend.    That's a great question. Our Billing Team will need to adjust your tier back down so that your billing will adjust. If you reach out to them during normal business hours they will get it taken care of for you straight away. In the meantime, please feel free to reach out to us here if you need further assistance.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @TomS801   Thank you for contacting the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry to hear that you had an issue with posting your email campaign on Facebook. I would like to do some further research on your issue. Can you please send us an email to social_support(at)constantcontact(dot)com with your username, the name of the campaign you were posting to Facebook, the photo you were trying to post, and a reference to this post and we will do our best to find a solution to your issue.    Thank you for choosing Constant Contact. Have a great day!  ... View more

Hi @FirstNameL48228   Thank you for reaching out to the Constant Contact Community. I hope you're having a pleasant weekend.   I'm sorry for the inconvenience and will submit the feedback, however, since you do have a paid account cancellation does require a quick conversation with our billing team. The conversation is a few minutes or less and they won't pressure you to stay with us should you not want to. You may find their contact information here.    In the meantime, please feel free to reach out here if you need assistance with anything else. Thank you for choosing Constant Contact. Have a great day!  ... View more

Hi @annew01   Thank you for contacting the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry you are running into this problem with your survey results. I have taken a look at your account and see that you have a second survey there that is collecting responses. Has your issue resolved? If not, please feel free to send an email to social_support(at)constantcontact(dot)com with the name of the survey, the link you are using when your responses aren't recorded, the name of the survey and a reference to this post and we will be happy to take a look. In the meantime, please feel free to reach out to us anytime.    Thank you for choosing Constant Contact. Have a great day!     ... View more

Hi @BillT47   Thank you for reaching out the Constant Contact Community. I hope you're having an amazing weekend.    That's a great question! The image that will load on LinkedIn is the selected image when using the Social Share option. If you are having an issue with this or have any other questions, please feel free to reach out.    Thank you for choosing Constant Contact. Have a good day!     ... View more

Hi @JamesR146   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I have taken a look at your account and everything does appear to be perfectly in order. Can you give it another shot and see if you are still seeing the error? If you are, please send us an email to social_support(at)constantcontact(dot)com with your username, the name of the email you are trying to send, the lists you are sending it to and a reference to this post and we will be happy to take a look. In the meantime, please feel free to reach out to us here.   Thank you for choosing Constant Contact. I hope you have a great weekend!  ... View more

Hi @CurtV1   I'm sorry for the confusion regarding your question. Let me see if I can be of assistance.    A bounce due to an autoresponder will not cause any issue now or down the road where you wouldn't be able to reach that contact. It will not "suspend" the email address. This only occurs if the contact bounces multiple times as nonexistent, no other bounce type would cause it.    To answer your second question, no a contact will not have trouble receiving your emails due to other accounts. They can unsubscribe from that person's list or mark that email as spam, however, it will have no bearing on the contacts standing in your account. The only way that would occur is if that contact reaches out to Constant Contact directly and requests that they don't receive emails from any Constant Contact customers.   I hope this information is helpful to you and as always please feel free to reach out to us at any time. Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @LBBC   Thank you for reaching out to the Constant Contact Community. It's my pleasure to help you this fine Saturday!   I believe I answered your email regarding this question, but in case you didn't receive it, I'm terribly sorry you are unable to upload your GIF's. In order to research why this is occurring, I will need to see those gifs. If you can email them to social_support(at)constantcontact(dot)com with your username and a reference to this post, we are happy to take a look and see what is happening. In the meantime, please feel free to reach out to us here.    Thank you for choosing Constant Contact. Have a great weekend.  ... View more

HI @ezuehlke   Thank you for reaching out to the Constant Contact Community. My name is Adrienne and it's my pleasure to assist you today.    That's a great question. In most cases foreign language text should be able to be inputted exactly the same as your regular English text. While Spanish would be fully supported by email clients, Arabic and Bangla may not be. You can still use the editor to input the text, however, you would just create multiple copies of the email for each language. I hope this helps. If you need further more specific information, you may send us an email to social_support(at)constantcontact(dot)com with your username, the questions, and a reference to this post.    Thank you for choosing Constant Contact. Have a great day!  ... View more

Hi @SteveR42   Thank you for reaching out to the Constant Contact Community. I hope you are having a safe and happy weekend!   I'm sorry that you are encountering issues with invalid characters. Footers are perfectly acceptable and that shouldn't be causing the problem. Can you please send an email to social_support(at)constantcontact(dot)com with your username, a reference to this post, the name of the campaign, where you are trying to insert your content, and the content that is triggering the error? We are happy to take a look and find you some resolution.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @SherylH24   Thank you for reaching out to the Constant Contact Community. We are always happy to assist you here anytime you need help!   I'm sorry that your email was delivered to your Spam folder. Here is some useful information on how to Maximize and Improve Email Deliverability Rate. There are also many words and common phrases that can trigger spam filters. You can also consider Whitelisting Constant Contact in Your Security Program. If you need further assistance with this problem, please feel free to send us an email to social_support(at)constantcontact(dot)com with your username, a reference to this post, the name of the campaign that landed in your spam folder and any other information you can provide and we can take a deeper look.    Thank you for choosing Constant Contact. Have a great day!   ... View more

Hi @AmruthaM   I'm sorry you are encountering the error. I see that your posts have been scheduled and pushed out. I don't any longer see any errors. If you are still having trouble, please feel free to send us an email to social_support(at)constantcontact(dot)com with the name of the campaign you are trying to post and the error you are encountering as well as your username and a reference to this post. We will take a look and see what might be occurring.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @MarcoB59   Thank you for reaching out to Constant Contact. It's my pleasure to assist you today.   I'm very sorry you are encountering a problem like this. If you can send an email to social_support(at)constantcontact(dot)com with your username, the name of the email that is sending out, if anyone else has access to this account, and a reference to this post we are happy to take a look at what might be occurring.    Thank you for choosing Constant Contact. Have a great weekend.  ... View more

Hi @Peyton_Quinn_RMCAT   Thank you for reaching out to the Constant Contact Community. I hope you're having a great weekend.    That's a great question. At this time anchor links aren't available in the Third Generation Editor.  There is limited support for anchors in email clients, almost every mobile email client doesn't have support for it, and almost half of the most commonly used email clients are mobile. With this in mind, support for anchors is highly inconsistent. However, this editor does have a great Read More Action Block that can allow easier navigation within emails. If you have further questions, please feel free to reach out here.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @ShawnaE27   I'm sorry for the delay. I did reach out to you via email, however, I wanted to let you know that we were able to assist and you should be able to now access and send from your account. If you need any further assistance, please feel free to reach out.   Thank you for choosing Constant Contact. Have a great day! ... View more