Hi @JamesS1   I have answered this post with some additional questions and requests that you send us some information on your main post. If you could read that and respond so we may investigate this for you, that would be great. Thanks! ... View more

Hi @JamesS1   Thank you for reaching out to the Constant Contact Community. I hope you are having a nice weekend.    I'm sorry to hear that you are experiencing this problem with your social share posts. Can you send an email to social_support(at)constantcontact(dot)com with your username, the name of the campaign you experiencing the issue with, the image that you are trying to use, a screenshot of what you are actually seeing, as well as a reference to this post so that we can take a look at what is occurring? In the meantime, please feel free to reach out to us here if you need anything else.   Thank you for choosing Constant Contact. Have a great day!         ... View more

Hi @JoA187   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.    What type of form with a download button are you looking for? While you could set up a Sign Up Form, it wouldn't automatically download. But you could attach that to an Autoresponder which would trigger an email with the file you want to be downloaded. You may also respond back to this message if you are looking for another option.    Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @PerryP6   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   Great question. Here are instructions for updating your password through the account. If you have forgotten your password, you may use these instructions. Please feel free to reach out should you need further instructions. Thank you for choosing Constant Contact. Have a great day!     ... View more

Hi @RonW2042   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.   That's a great question. I'm glad you asked. Constant Contact is an Email Marketing company that assists small businesses with their marketing needs. You can find more information about us here.    If you have further questions, feel free to reach out. Thank you for using Constant Contact. Have a great day! ... View more

Hi @MindyL77   Thank you for reaching out to the Constant Contact Community. My name is Adrienne and it's my pleasure to assist you today.   Great questions. In order to color the background of the entire block, you may follow these instructions. I'm sorry that you are experiencing the editing issue with the formatting menu. That will always sit at the top of the block, usually if you scroll away from it it will allow you to edit the entirety of the block. Sometimes that can be prevented if you have a small screen that you are editing. If you are unable to scroll away from it or it continues to happen, please send an email social_support(at)constantcontact(dot)com with your username, the issue, and a reference to this post so we may do some further research.    Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @DanC89   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today!   Great questions. If you are in Email Plus, you get up to 10 users and there are 3 permission levels.    The first is the Account Owner, which of course has access to the entire account. This is specific to the person who set up the account and uses the main login. The other levels are Account Manager and Campaign Creator, which have more restricted access. If you click on these links, you can find out more about what those users can access.   Please feel free to reach out should you need anything else. Thank you for choosing Constant Contact. Have a great weekend. ... View more

Hi @ACarroll   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.    Great question. I'm glad you reached out. At this time, you can access the total percentage of clicks and who clicked on each individual link but not the percentage of links. I'm happy to submit your feedback  on the new reporting feature. Please feel free to reach out should you need anything else.   Thank you for using Constant Contact. Have a great day! ... View more

Hello @user65706   Lamento mucho oír esto. Para poder enviar su cuenta y comenzar a enviarla, deberá comunicarse con nuestro equipo de Revisión de cuenta. Ellos te ayudarán con el problema y te harán volver. Por favor, siéntase libre de comunicarse si necesita algo más.   Gracias por elegir Constant Contact. Que tengas un buen fin de semana. ... View more

Hi @FirstNameL92269   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   That's a great question. You can send as many emails as you like to the contacts in your account and your emails will always go out through our servers. We do have a compliance team that monitors usage to ensure safe delivery of your emails and make sure the system isn't abused to ensure the highest delivery for all customers like yourself. Please feel free to reach out should you need anything else.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @SusanT548   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry you are experiencing a billing issue. Due to account security concerns, we can't research or discuss billing issues via the Community. It does require a quick conversation with our Billing Team. You may reach out to them during normal business hours.    Please feel free to reach out if you need anything else. Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @KathyA598   Thank you for reaching out. This particular issue is actually functioning as the system is designed. If you don't select an image, the system automatically grabs the first one displayed in the email. In your case, this will generally be your logo. The way around it is to select an image from the library to display in place of this image. Please feel free to reach out if you need anything else.    Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @FrankM9481   Thank you for reaching out to the Constant Contact Community. I hope you are having a nice weekend.   I have taken a look at your account and it appears the emails are on the automated campaign that is scheduled. If this is still not the case and the reporting is off, please send an email to social_support(at)constantcontact(dot)com with your username, a description of the issue, the name of the list the contacts are being added to and the name of the automated campaign that should be being sent, as well as a reference to this post and we will take a look.  Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @KenR5   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   That's a great question. Constant Contact will remember any unsubscribes that have occurred through our system and won't allow them to be imported back to the list. I hope this helps. Please feel free to reach out should you need anything else.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @jacquiew5   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm very sorry you were having trouble with the site crashing yesterday. Have you tried again? Is the issue still occurring? I have entered your account and haven't experienced connectivity problems at this time, however, if you do please feel free to reach back out so we may do further troubleshooting.    Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @PaulP18   Thank you for reaching out to the Constant Contact Community. I hope you are doing well today.   I'm sorry you are having trouble adding images to your campaigns. I have attempted to do the same thing in your account without any trouble. Can you try another browser and see if you are still experiencing the issue there? If so, please send an email to social_support(at)constantcontact(dot)com with your username, the name of the campaign, the image attached if you are adding a new one, a reference to this post and any other information you think will be useful.    Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @RichS44   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.    That's a great question. Yes, you can link to a previous sent newsletter by using the Permanent URL for that newsletter and linking off to it. Please give it a shot and let us know if you need anything else!    Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @DannyC3   Thank you for reaching out to the Constant Contact Community. I hope you are having a nice weekend.    I'm sorry to hear that you are having trouble adding an image that has been used before. I have a couple of questions that may help us troubleshoot. Can you send an email to social_support(at)constantcontact(dot)com with your username, the image you are trying to use, the name of your campaign, where you are trying to insert it, and a reference to this post along with any other information you think will be helpful and we will take a look at it?    Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @NSNCdirector   Thank you for reaching out to the Constant Contact Community. I hope you are having a pleasant weekend. Thank you for reporting your feedback on anchor links. I have submitted it to our team. Please feel free to reach out should you need anything else.  ... View more