Hi @ShielaB   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   Due to account security, we can't suspend or cancel accounts via the Community. You can reach out to our Billing Team during normal business hours and they will get this processed for you promptly.   Please feel free to reach out if you need anything else. Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @RiadA2   Thank you for reaching out to the Constant Contact Community. I hope you're having a nice weekend.    I have taken a look at you account and I believe you may be trying to login into an old account. I would try checking your Username and Password to ensure you are logging into the right account. If you continue to have trouble, please don't hesitate to reach out.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @Jo-AnnF   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry you have encountered a problem with your email displaying images that aren't in the editor. I believe I should be able to isolate the problem and hopefully resolve for you as well, I just need a bit more information. I believe you also reached out via Twitter so you can reply to my questions there or you can email social_support(at)constantcontact(dot)com with the name of the email, a screenshot of the images that shouldn't be in the campaign, any other information you think may be helpful, as well as a reference to this post and I will take a look and see what we can do. In the meantime, you can also feel free to reach out to us here.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @ChuckB949   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.   That's a great question. You can absolutely export your contacts with the date they were added so that you can get more advanced reporting. I think it's really great that you are doing such a great job managing your list. If you click the link above you will get a full walk through of the process. If you have any trouble, please feel free to reach out.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @EmilyS5170   Thank you for reaching out to the Constant Contact Community.    I believe I was able to assist you with your problem already but if you continue to have any troubles, please feel free to reach out!   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @TimothyR4   Thank you for reaching out to the Constant Contact Community. I hope you are having a really great weekend.   I'm terribly sorry you are encountering an issue with the links in the footer of your custom code email. I can see our next level support team is still working on the issue and have requested some additional information. Can you test send one of our regular templates outside the custom code editor and see if you are experiencing the issue there? At this time, they are working to pinpoint the problem. In the meantime, if you have anything else you need, feel free to reach out.   Thank you for choosing Constant Contact. Have a great day!   ... View more

Hi @RiverB8   Thank you for reaching out to the Constant Contact Community. I have added this feature request to your account as well. Please feel free to reach out should you need anything else.   Thank you for choosing Constant Contact. Have a great day!  ... View more

Hi @RachelM71   Thank you for reaching out to the Constant Contact Community. I hope you are having a nice weekend.   I'm sorry to hear that your contacts are no longer in your account. I have taken a look at your account and can see contacts were deleted back on the 4th of the month. The easiest way to retrieve these contacts quickly is to go to one of your previously sent email campaigns, open your reporting, select the Sent number and add those contacts back to a list. Please feel free to reach out should you need anything else.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @UCMGCC16   Thank you for reaching out to the Constant Contact Community. I hope you're having a great weekend.   I'm sorry that you are having trouble with image quality due to compression when adding the photo to the photo library. One thing we have noticed can cause this issue is if the image is inserted into the library wider than 800 pixels. If this is the case, go ahead and downsize that outside of Constant Contact to the 800 pixel max and reinsert it into the library and see if the quality is improved. If it's not, our advanced team would like to take a look at the image. Can you please send the original image file to social_support(at)constantcontact(dot)com with your username, the email that you are trying to add it to, as well as a reference to this post and we will be happy to take a look?   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @LouiseG7   Of course! My pleasure. If you click on the Social Media block where the icons appear and then click Edit, on the left side of the page you will see the icons with the corresponding links. Just adjust the link there and click save and you will be all set. Here is the article that displays screenshots as well. Please feel free to check it out and let me know if you have other questions!   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @GregoryN30   Thank you for reaching out to the Constant Contact Community. I'm sorry that you are unable to get through to our Support team on the weekend. We are available to assist you through social media and the Community.   Due to account security concerns, we are unable to cancel accounts via the Community. It does require a quick conversation with our billing team during regular business hours. They won't pressure you to stay should you not want to and the conversation will take a few minutes or less.   Thank you for using Constant Contact. Have a great weekend. ... View more

Hi @LouiseG7   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today!   I'm sorry for the issue you are encountering with editing your Instagram link, I was able to go into the campaign and edit the Instagram link. I have saved it and verified that the link is functional. Please go into the account and have a look and make sure this is correct. You may feel free to reach back out to us here should you need anything else.   I will also certainly submit your feedback regarding weekend support. While we no longer offer weekend support via phone and chat, we are here to assist you through the Community and Social Media. Please feel free to reach out here if you need us.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @JeffM36341   Thank you for checking in! We are still tracking feedback on this problem and verifying the issue as well as creating a resolution. I have added your feedback and requested you be notified when there is any change in status. Please feel free to reach out should you need anything else.   Thank you for choosing Constant Contact. Have a good weekend. ... View more

Hi @DanV66   Thank you for reaching out to the Constant Contact Community. I have taken a look at your account and have found the problem that causes this error. There is an issue with the initial security certificate here. Our engineering team is working on the fix, however, if you click the Proceed link at the bottom of the error it will redirect you to the page with the correct security certificate and allow you to connect the accounts. Please give this a try and if you continue to have problems, feel free to reach back out anytime.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @CHAPonline   Thank you for reaching out to the Constant Contact Community. Those are great questions and I'm sorry you are encountering these error messages and we are happy to take a look at the problem and do our best to get you some resolution.   In order to troubleshoot this problem, we will need a bit more information. Can you send an email to social_support(at)constantcontact(dot)com with your username, the name of the campaign that is showing up twice in the archive, the name of the campaign that is triggering the error message, as well as the link where the archive is hosted and we will certainly dig in to find out what is going on with the page. In the meantime, please feel free to reach out to us here.   Thank you for choosing Constant Contact. Have a great weekend! ... View more

Hi @StPat2844   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry to hear that your emails aren't appearing the same in your email client as they are in the editor. We certainly understand how important it is for your emails to look professional and consistent with what you are creating. We are happy to take a look at the campaign to see why this is occurring. These issues are generally caused by things we can fix. If you can send an email to social_support(at)constantcontact(dot)com with your username, the name of the campaign you are seeing the problems in, the email client you are looking at it in (Outlook, Gmail, Yahoo), screenshots of the spacing issues if possible, as well as a reference to this post we are happy to look into this for you.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @TracyK86   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry that you are expereiencing the issue with the image editor blacking out certain images. We are having an issue on the back end with our third party image editor, we have reached out to them and are working to resolve the issue. If you are using Chrome on a Mac, oftentimes using Safari will correct the problem. I have tracked your issue so that our engineering team may notify you when corrected. In the meantime, please feel free to reach out to us here.   Thank you for choosing Constant Contact. Have a great weekend.  ... View more

Hi @nwong   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.     We appreciate your feedback and the requests that you have made regarding the Third Generation Editor and it's editing capabilities. I will certainly submit your requests to our developers promptly. In the meantime, feel free to reach out to us should you need any further assistance.   Thank you for choosing Constant Contact. Have a great day!   ... View more

Hi @TerryJ4   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.   I'm very sorry you are having trouble with your email landing in your inbox, we know how important deliverability is and want to ensure this doesn't occur. Upon taking a look at your email, I don't see any glaring reasons why this may have occurred. There are capital letters in the subject line that I would suggest removing as a start. I was able to receive the email to my own inboxes without it falling in the spam folder. Here are some helpful tips regarding optimization of the subject line that may help. If you run into further issues, please feel free to reach out.   Thank you for choosing Constant Contact. Have a great weekend!  ... View more

Hi @LukeM005   Yes! Just the universal code. The entire script there is what tells it to pull from Constant Contact and which form to pull. You don't need or want to add anything else to it. Please check it out and let me know if it anything isn't functioning appropriately.   Thank you! ... View more

Hi @LukeM005   Thank you for reaching out to the Constant Contact Community. I hope you're having a great weekend.   That's a great question. With pop up forms, you may install them without Inline Code. You only need the Universal and you plug that in the footer of your website. Here is an article about installing them, I hope that helps! Please feel free to reach out should you need anything else.    Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @RodneyH16   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   That's a great question. Currently, there isn't a way to merge the accounts. You can change the usernames by following these instructions. We have a service where some of the emails you have created in one account can be recreated in another for you, there is a fee associated with this option but it does allow you to move things to the other account without having to recreate them. Please feel free to reach out should you have any other questions.   Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @MaryBethN91   Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.   That's a great question. While there isn't a way to adjust the unsubscribe reason within Constant Contact, the contact can certainly resubscribe to your contact list should they choose to. Here are the instructions to do that. I will certainly submit your feedback about adjusting the reason within the system. Please feel free to reach out should you need anything else, we are always happy to assist.   Thank you for choosing Constant Contact. Have a great day! ... View more