About Adrienne_B

Hello @FirstNameL967922    We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hi @JaneH4728    I'm sorry you are experiencing issues with your Welcome email. Can you send an email to social_support(at)constantcontact(dot)com with your username, the website address where your sign up form is hosted and a reference to this post so that we may look further into this for you?    Thank you and have a great day.  ... View more

Hello @TerryC84    We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hello @CarstenR    We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hi @DavidC9776    The link does have to be broken. But I understand your concern and have submitted your feedback to our team. Please feel free to reach out should you need anything else. Thank you!  ... View more

Hello @ElizabethJ25    We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hi @SharonY441    Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry for the frustration regarding Landing Pages. I have included the article that walks through all of the steps. I hope this helps. I have also voiced your feedback  to our teams. Please feel free to reach out should you need anything else.   Thank you for choosing Constant Contact. Have a great day!  ... View more

Hello @user046869    We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hi @RandieL5    Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.    I'm very sorry that this issue is occurring. I have passed along this information to our Compliance team to see what they can find regarding this problem. If you could also have the emails forwarded to phishing(at)constantcontact(dot)com so they can look at the emails directly that would also be helpful. Thank you for bringing this to our attention. I hope you have a great day.  ... View more

Hi @JanniJ1    Thank you for reaching out to the Constant Contact community. It's my pleasure to assist you today.    That's a great question. There isn't a function where a button can have two separate operations. You would need one button for RSVP and another button to pay for the event. The best option available within our system is to utilize our Event tool to build out the ability to register and collect payment via PayPal.  ... View more

Hi @HammondCastle    Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today!    I'm having our advanced support team look into your issue. Since it's a weekend, they will return to office tomorrow and will take a look at it and reach out to you. In the meantime, please feel free to reach out if you need anything else! Thank you for choosing Constant Contact. Have a good day!      ... View more

Hi @RyanL508    Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.    That's a great question. You can remove the verified email address from the account from the My Settings section. If the email is the contact or billing email address on the account, you will need to change them in the My Account section first. There are instructions at the link provided for both. Please feel free to reach out should you need anything else.    Thank you for choosing Constant Contact. Have a great day!  ... View more

Hi @EileenS599    Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   That's a great question! While creating an email you may add text and images to your existing template or utilize the blocks there to achieve your desired design. Please click on the links for an article of how to do each! Please feel free to reach out should you need anything else.   Thank you for choosing Constant Contact. Have a great day!  ... View more

Hi @ElleneC    Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   Great question! There is no need for a submit button at the end of your survey. There will be a Submit/Finish button generated automatically.    Please feel free to reach out if you need anything else. Thank you for choosing Constant Contact. Have a great day!  ... View more

Hi @DarrenO68    Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I understand how important it is to receive your emails. Are the emails not hitting Outlook at all? Since you mentioned it seems to be intermittent, I would like to take a look at the individual emails. Can you send an email to social_support(at)constantcontact(dot)com with your username, the name of a few of the emails you have experienced the problem with and a referene to this post? We will be happy to investigate further.    Thank you for choosing Constant Contact. Have a good day!  ... View more

Hi @Michael_Weidokal    Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry that you have been encountering these problems with your Constant Contact account. Are you getting an error message when the server goes down? What seems inaccurate about the reporting and I'm happy to investigate for you. Please feel free to let us know anytime you need assistance.    Thank you for choosing Constant Contact. Have a great day!  ... View more

Hola @user44379    Estamos utilizando un traductor para responder a este mensaje.   Lamentamos que Constant Contact ya no sea una buena opción para usted. Agradecemos su tiempo y queremos ayudarlo con su solicitud. Hemos enviado un caso a nuestro departamento de Facturación para procesar la cancelación. Esta solicitud puede demorar hasta 24 horas hábiles en procesarse. Es posible que Billing deba comunicarse con usted para revisar la solicitud, por lo que le pedimos que confirme que su información de contacto es correcta en su cuenta. Si necesita asistencia más rápida o tiene preguntas sobre su facturación, llame a nuestro equipo de Facturación ya que no podemos analizar la facturación de la cuenta aquí en la Comunidad. Gracias. ... View more

Hi @SallyF498    We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hi @CapriceF1    Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   Congratulations on becoming a partner! Since this is a specialized group, you have a team dedicated to helping you. They will be able to further assist you with your request. You may reach our Partner Support team using this information. In the meantime, feel free to reach out should you need anything else.   Thank you for choosing Constant Contact. Have a great day!  ... View more

Hi @SimieM    Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.    Since the legacy editor is being phased out at this time, the ability to copy from these emails is no longer available. You can convert your email to the Next Generation Editor and the ability to copy emails is available there. If you need assistance with this, please feel free to reach out. Thank you for choosing Constant Contact. Have a great day! ... View more

Hi @AnjuG8    Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   That's a great question. At this time, that option isn't available. You can attach a Company to every contact you upload and then do a search of that company to pull them up. Thank you for choosing Constant Contact.  Have a good day!  ... View more

Hi @HeatehrL    Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   Great question! We have 2 types of automated  emails. You may use the Welcome Email or an Automated Series to send out an email as soon as a contact signs up. The primary difference is a welcome email will only trigger if the contacts signs up via a sign up form. The automated series will trigger based on any contact added to the list, even if you upload them or move them from  another list. Please feel free to reach out should you have further questions.    Thank you for choosing Constant Contact. Have a great day!  ... View more

Hi @MichaelS875    Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.   I'm sorry for the issue you are experiencing with the emails delivered to Gmail. Are they filtering into the Spam folder or into Gmail Promotions? I am happy to take a look at this problem for you. Can you send an email to social_support(at)constantcontact(dot)com with your username, the emails you have experienced the issue with, a reference to this post and any other detail we may find useful while using your account? Thank you and have a nice day!  ... View more