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Bugs????

carolh8659
Participant
‎01-13-2022 03:19 PM
0 Votes
‎01-13-2022 03:19 PM
Every time I try to copy an e-mail to edit it as a new one, it freezes or crashes. I've tried several different browsers as well.
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1 REPLY 1
Amanda_G
Employee
Employee
‎01-13-2022 06:28 PM
0 Votes
‎01-13-2022 06:28 PM

Hi @carolh8659 , 

 

That is very strange - we are not having any kind of outages that I am aware of at the moment. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


Amanda G.
Community & Social Care
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