Can't access account

[IIRR_US]

Hello - I can log in and the I just get the 'processing' screen endlessly. I have cleared my cache, I have used incognito etc. Please advise.

[Caitlin_M]

Hi @IIRR_US. The most common culprits with loading screens or connectivity issues in general are typically incompatible browser extensions, problematic caching or cookies that need to be cleared, or interference from an ad/pop-up blocker, VPN, or other security software erroneously trying to block elements from our site from functioning as intended. Since you've tested using incognito and clearing the cache, I would recommend trying a different browser to see if there is an extension in the primary browser causing the loading issue.

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.