Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,469 REPLIES 1,469

Hi @AshleyMc 

 

I apologize for the experience you've had with connecting to our support. I can however see you created this post during a time our phone support is closed. Is this when you were calling into our Billing Department? If so, it's important to note that our Billing Support is only available Monday-Friday 8am - 8pm ET. With that said, it's important to us to make sure you are assisted.

 

We have submitted a ticket to our Billing Support to review this cancellation request. Please make sure to update your account contact information if needed. A member of this team will reach out directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Regular Participant

Hi Frankie,

9.20am is within your opening hours and I got a "There is no one here to take our call ring back during our opening times. I have said I want to cancel. It doesn't need reviewing, my subscription needs cancelling. I have been with Constant Contact for a number of years and I am not using it. I need to know the notice period from Thursday 1st August when I attempted to cancel and I want confirmation that the Direct Debit will be cancelled. I have really exerted enough energy in to cancelling. I suggest billing contact me to confirm.

Many thanks

Bev

Participant

I don't see how to cancel my subscription on your website and don't want to place a call.

Hello and thank you for reaching out to The Community. While calling in directly to our Billing Team would give you the quickest turnaround time, I can send that team a case on your behalf to request to cancel your account. This process can take 24 business hours to complete. The Billing Team may need to reach out to you in order to review your request so please ensure your contact information on your account is up to date. If there is anything else in the mean time we can assist with please do not hesitate to ask.


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

you dont provide a simple way to can cancel I dont even see a phone number to call to cancel

Hello and thank you for reaching out to The Community. We apologize that you were unable to quickly find the information you were looking for, but we see you were able to call into our Billing Team to request your cancellation. While we are sorry to see you go, if there is anything we can assist with in the meantime please do not hesitate to ask.


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

I need to cancel my account ASAP.

Hello and thank you for reaching out to The Community! We're sorry to hear Constant Contact is no longer a good fit for you. I’d be happy to help you with your request. I’ve submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. Billing might need to reach out to you to review the request so we’d like to ask to confirm that your contact information is correct in your account. If you’d like this done within 24 hours or have questions about your billing, please call our Billing Team as we cannot discuss account billing here in the Community. Thank you!


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Hi,

 

I want to cancel/delete my constant contact account immediately. I request to delete my account with immediate effect. Don't generate any bills.

Hey @user07297,

 

Thank you for reaching out to us! We're sorry to hear you would like to cancel, but we understand. I will submit a request to our billing team to cancel your account and you should get an email confirmation once it's completed. Please let us know if you have any other questions or concerns! 

 

 

Desi_B
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Participant

Wix is doing the same you offer for free for its premium members, please cancel my account, Natshop.com. Your phones don't work properly in México.

Hello @user4563867

 

Thanks for joining us in the Community. We are sorry Constant Contact isn't a fit for you at this time. We have taken a look at your account and can see you were able to successfully connect with our Billing Support for further assistance. Your account has successfully been canceled! If you have any further questions, for your account security we suggest giving a call back into this department. For phone number and hours available, please click here


Brian_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Cancel account

Hi @TerriT778 

 

We're sorry to hear you would like to cancel! Though we have taken a look at your account and can see your trial period has ended. Once these trials have ended you do not have to use your account any further if you do not wish to do so. The account will than no longer be active. Not only this, but your account was created through a 3rd party program. If you have any further questions on the status of your account we suggest contacting the program you signed up through directly.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Bonjour, je veux résilier mon compte.

 

Cordialement

 

Bonjour @user696386 !
 
I'm sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

Brigitte P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Participant

Please let me know how I can do that. Email me to  or call me at 

Hi @NatalieM052 

 

I apologize for the delay in our reply! With that said, I have taken a look at your account and can see you were able to connect with our Billing Support. This team was able to successfully schedule your account to be canceled. If you have any further questions we suggest giving a call back into this team.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

I'm not understanding why I need to call to cancel my account. Please Cancel My ACCOUNT!!! This has been the worst service I've ever used! I've been paying for a Marketing Advisor that I haven't talked to once in the months that I've had your service and I don't feel that me talking to anyone in "your billing department" will make anything better! Also, anything that would need to be discussed with someone in your billing department could BE IN AN EMAIL! It's INSANE and that you don't have an option to available to your customers to cancel an account online, but you're more than happy to have them sign up online. I will be reporting this aspect to the better business bureau as I feel that at this point your service is just trying to take advantage of your customers. PLEASE CANCEL MY ACCOUNT!

I'm not understanding why I need to call to cancel my account. 

 

Please Cancel My ACCOUNT!!!

 

This has been the worst service I've ever used! I've been paying for a Marketing Advisor that I haven't talked to once in the months that I've had your service and I don't feel that me talking to anyone in "your billing department" will make anything better! Also, anything that would need to be discussed with someone in your billing department could BE IN AN EMAIL!

 

It's INSANE and that you don't have an option to available to your customers to cancel an account online, but you're more than happy to have them sign up online. 

 

I will be reporting this aspect to the better business bureau as I feel that at this point your service is just trying to take advantage of your customers. 

 

PLEASE CANCEL MY ACCOUNT!

I'm not understanding why I need to call to cancel my account. 

 

Please Cancel My ACCOUNT!!!

 

This has been the worst service I've ever used! I've been paying for a Marketing Advisor that I haven't talked to once in the months that I've had your service and I don't feel that me talking to anyone in "your billing department" will make anything better! Also, anything that would need to be discussed with someone in your billing department could BE IN AN EMAIL!

 

It's INSANE and that you don't have an option to available to your customers to cancel an account online, but you're more than happy to have them sign up online. 

 

I will be reporting this aspect to the better business bureau as I feel that at this point your service is just trying to take advantage of your customers. 

 

PLEASE CANCEL MY ACCOUNT!