NO ME RESPONDEN LOS MAILS!! ya pasaron más de 48 horas hábiles. Me han facturado por un servicio que no utilicé, quiero que den de baja YA MI CUENTA. mail firstname.lastname@example.org
Dejen de generarme facturas que no pienso pagar porque no usamos el servicio. Den de baja la cuenta.
Hello @SheilaT205 ,
Though we're sorry to see you go, you can cancel your account through our Billing Support. I didn't see any cases associated with your account regarding cancellation call-ins, so to make sure you're assisted I've submitted your cancellation request as a ticket to Billing. A member of this team will contact you directly with any further updates.
Due to the high queue, the request may take longer than the normal 1-2 business days. For the quickest response, you may still wish to reach out to them directly via phone.
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.
Hello @PamelaD911 ,
Can you please elaborate? Are you wanting to be a secondary user on that account, such as an Account Manager or Campaign Creat...? Or are you wanting to sign up to receive their emails? Either way, your best bet is to reach out to whoever the owner of the account is, or whoever the primary point of contact is for that organization. That way they can get you added to their account however appropriately.
I have tried to cancel my subscription by email as i have not been able to get through by calling. i have been charged for two additional monthly payments. It seems that there is no way to cancel a monthly subscription. Please ensure that i have a refund for the past two months and my subscription is cancelled, so i don't have to take matters further. My Username is
MEFNC2020. My email address is email@example.com
Hello @MEFNC ,
Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.
Due to the high queue, the request may take longer than the normal 1-2 business days. For the quickest response, you may wish to reach out to them directly.
Have tried contacting direct several times and no response. An additional payment now has been taken.
I have no choice but to contact my bank to arrange for the payments to be STOPPED and to try and recover the money taken after many attempts have my account stopped.
Thanks for Nothing
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