Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,469 REPLIES 1,469
Participant

my email is deborah.finlayson@att.net. I hated it. Spent all night trying to send an email. I will never get that time back. Cancel my free trial please.

Hi @DeborahF88,

 

I'm sorry to hear that you had such a negative experience with Constant Contact. Because your account is still in a trial, there is nothing that you need to cancel. You will not be charged and the account will shut down automatically after the free trial period has ended. If you have any specific feedback for us we would be grateful to hear what we can do to make the process easier. If you change your mind and decide you would like to try out our service again, our support team can help you learn to use the system. You can find their direct contact information here: https://community.constantcontact.com/contact-support

 

Thanks and have a wonderful day

-Rob L.

Rob L.
Occasional Participant

Hi, Rob

 

Please help me. I was due to cancel my free trial when I got charged?!!? So how then does the email you sent to the woman above refer? Also I am in Africa and do not want to incur additional call costs to get something as simple as a cancellation done. Please refund my money and cancel my account. 

 

Thank you,

 

 

do you hAVE TOPAY FOR THIS WEBSITE

 

This is not what I need. Please cancel my free trial I started a few moments ago.

 

Thank you.

Steve Martin

Moderator

Hi @MelissaN5 

 

Thank you for reaching out to the Community! Though we are sorry to see you go, we want to make sure you are assisted. I have submitted your cancellation request to our Billing Support. Please make sure to update your contact information to be the best way you can be reached. A member of this support team will review your request and reach out directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Please cancel my account. There has been no activities since August 19, 2019. Thank you.

Hello @SwansonPTA,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Por favor necesito cancelar mi cuenta. He tratado de diferentes formas pero no lo consigo. Tengo varios meses que no puedo usar la plataforma y pago por algo que no uso. Gracias!

Hola @user244189 

 

Gracias por venir a la comunidad. Pido disculpas por la experiencia que ha tenido al conectarse a nuestro Soporte. He echado un vistazo al historial de su cuenta y no veo ninguna causa de por qué no podría acceder a su cuenta. Tampoco veo ningún intento anterior de cancelar también. Dicho esto, ¡quiero asegurarme de que recibas ayuda! Debido a esto, he enviado un ticket a nuestro Soporte de facturación para obtener más ayuda con su solicitud de cancelación.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Please give me proper instructions to cancel my account ASAP.

There is no any support careline from Singapore. 

Thank You

Occasional Participant

Hi @Zoe_h,

 

Could you please cancel my account?

 

Thnx in advance!

Hi @user712503. We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request as quickly as possible.

 

I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process, keeping in mind that we are closed tomorrow for the holiday. It is possible that Billing might need to reach out to you to review the request so we ask you to confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you!


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

So as of today without talking further action i have zero way to call now and zero way to cancel ? 

Hello @DanK27 ,

 

It appears you posted elsewhere in this thread. For my reply, please click here.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

Please cancel my account too. However, based on what I paid, could you please if the cancellation affects immediately or I could continue to use it for a certain period of time?

Regular Participant

I called and spoke to billing last night (her name was Angel) to cancel my account. She said she did. Well, she did not. I better not be billed for today. Cancel immediately!

Occasional Participant

Please cancel my account with immediate effect before the next billing.

I am from Singapore and there are no Singapore help lines.

I have been trying to contact through your contact centre but there are no email or chats that I can use for this purpose.

Kindly give me the exact instruction or email contact to cancel my account ASAP. 
Thank you.

Hi @user343235 

 

Thank you for reaching out to the Community! I have taken a look at your account and can see you are currently under a list review. We ask that users under these reviews first speak with our List Review Specialists before a cancellation can be processed. I apologize you have been unable to reach this team I have submitted a callback ticket with this department in your account. These tickets typically have a 48-72 business hour turn around time. 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Please give me proper instructions to cancel my account ASAP.

There is no any support careline from Singapore.