Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,345 REPLIES 1,345
Participant

Hi, I want to set off the contract with constant contact, but i don't see the option to do that in the page, please help me. Carlos Osorio Alaluf Propiedades.

Hi @First-NameL81765 

 

Thank you for reaching out to the Community! Though we're sorry to see you go, we have passed on this request to our Billing Support for further assistance.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

I want to cancel my trial and have no more hard sell phone calls from your company. How can I do that? 

 

Thanks.

Diana Ost

dianaostphotography

Hi @DianaO77 

 

Accounts can be discontinued through the assistance of our Billing Support. Posting here in the Community can also start this process as well as we have submitted your cancellation request to this team on your behalf. A Billing agent will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Consulting & Training

How can you bill Sunday morning at 2:50AM and not have support?

I cancelled back in December and I was just charged for a full year up front!
 
To make matters worst I am buying a house and you just caused me to go negative on my bank account!!
 
I want this charge reversed immediately!!!
 
Just so I am clear
 
 CANCEL CANCEL CANCEL CANCEL!!!!!!
 
Prior to this I thought your service was great and recommended it to others, No more!
 
FYI just a simple email 4 days prior to billing would have avoided this!!!!!
 
Jim Batty
610-636-5437

Hello @JamesB6701,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. I took a look in your account and I do apologize but you never requested for this account to be canceled in Decimeter. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

please i want to suspend my account by the end of this month,

how?

 

Hello @user0700643,

 

We appreciate your time and want to assist you with your request. Can you please send us the exact date to which you would like our Billing team to start the suspension? Also, if you have further questions about this please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Hello,

I would like to start the suspension after 29 Feb 2020 (by the end of this month)

Also, please remove my card or give me the ability to remove it from my account

 

Hello @user0700643,

 

Thank you for that information. We have submitted a case to our Billing department to process the suspension. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Hello please delete my credits card and my billing details. Regards Elena

Hi @user81798 

 

I apologize we're unable to make these billing updates through the Community. We have however submitted a ticket to our Billing Support to cancel your account and remove the billing information on file.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Real Estate

Please cancel my account. I can rejoin later. Greg L. Goforth 

Hi @gregg3479 

 

We have passed on your cancellation request to our Billing Support directly. However if you're looking to rejoin at a later date, I do want to point out you always have the option of suspending your account. Suspending an account does come at a nominal fee per month. But it would allow for you to always have access to your information. You can even work on your campaigns and manage your contacts though you would not have the option to send emails. Once your account is canceled information stored in your account is only guaranteed for 120 days post-cancellation. You can also unsuspend the account from the “My Account” section at any time. If you’d like to do that simply let us know and we can suspend the account for you.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Regular Participant

We like to terminate our account start from 1 Mar 2020, kindly advise in turn how we could process accordingly and stop the auto credit card payment before the due. Thanks!

Hi @GlobalWellnessRetailW 

 

At this time cancellation requests must go through our Billing Support. Because of this we have submitted a ticket to our Billing support in your account for further assistance with this request.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Thanks Frankie for your kind help!

 

So it's in process already and just need to wait for your billing team further contact?

 

Cheers,

Kimmy

 

Hi @GlobalWellnessRetailW 

 

That is correct! Your account is undergoing our cancellation process. A member of our Billing Support will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Please refund my $36 immediately and cancel my account immediately. Remove all of my information from your website immediately. I did not appreciate the deception exhibited by your salesmen as all I wanted to do was check out your services but instead received numerous telephone calls and emails pressuring me to sign contracts and pay for a service which was advertised as one where I could try out your product with no sales pressure.

Hi @BRIANL995 

 

I apologize this is the experience you've had! We have updated the contact preferences on your account to stop any calls you may be receiving from our Sales team. We have also submitted your cancellation and refund request to our Billing Support.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

I wish to cancel