Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,473 REPLIES 1,473
Occasional Participant

This is a formal message to cancel my subscription NOW before you take anymore money out of my account! 

Hello, we're sorry to hear you’re leaving. We appreciate your time and want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. If there is anything else we can assist in the meantime do not hesitate to ask.


Antonas_S
Community & Social Media Support

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Occasional Participant

I am furious that CC want me to UPGRADE my paid subscription in order to send an automated sequence to 25 subscribers. **bleep**ing ridiculous. Please cancel my subscription STAT

Hello @user4896238. Thank you for posting here in the Community. Automation is a feature available for those under our Email Plus plan and you would need to upgrade in order to use it. 

 

Since you have requested for us to close your account, I have submitted a case to our Billing department to process this request and it can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you to confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you!

 


Caitlin M.
Community Manager
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Regular Participant

I would like to deactivate my constant contact account as well as the card credentials saved to the account. Could you please help me with the same?

Hello @user894677,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. 


Zoe H.
Community & Social Media Support

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Regular Participant

It's been more than 24 hours still, my account and the card details are active. And I have been charged for the last month as well. Could you please process the request fast, the account is no longer needed for me.

 

 

 

 

 

Thanks,

Vinoth

Hi @user894677 

 

I apologize for the wait time you are experiencing. With that said our Billing Support is not currently available on weekends. I have however notified this team. A member of our Billing Support will reach out directly with any further updates.


Frankie.P
Community & Social Media Support

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Hi Team,

Still, my account is active and doesn't get any updated from your billing support yet. I got a message inside the constant contact account(Please Note: Your account is scheduled to be cancelled on 09/30/2019). I want the account to be cancelled as soon as possible and I don't want to be get billed for the next month. But the mentioned date looks like the account will be active till the next month and I will be charged for that. Could you please help me to cancel the account soon.

 

 

Thanks,

Vinoth

 
Thank you for following up on this experience. Though we are unable to discuss billing details publicly, we have contacted our Billing team to review the cancellation date and the newest charge on the account.

Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi Team,

 

Could you please let me know how long it would take, It's been a week since I have reported my query is not solved yet. Could you please help me with the ETA?

 

 

Thanks,

Vinoth

Me too, and they won't let you.  It's spooky.  I cancelled the card that was getting billed - I called, chatted, talked to a robot, but everything disconnects when you pursue cancellation.  Class Action Lawsuit waiting to happen!

You won't let me cancel by phone, by chat, by bot - **bleep**, constant contact? I'm cancelling my card so you can't keep billing me, but seriously. This is stupid. Taking a screen shot as evidence I have submitted my request in writing. Losers.

Hi @Steven_B_Critcher 

 

I apologize for the experience you've had with canceling your account. I have submitted this cancellation request to our Billing Support. We only ask that your contact information be set to the best information you can be reached. This team will reach out directly with any further updates.


Frankie.P
Community & Social Media Support

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Participant

I created this account thinking it was a free website. I no longer wish to have an account on this website. Please delete my account. 

Hello @LauraS5450 

We appreciate your time and want to assist you with your request. With that said our trial accounts only run for 60 days. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account will than no longer be active. Our Billing Support has contacted you directly with this information as well.


Liz_M
Community & Social Media Support

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Participant

Dear, I tried to contact your team to cancel my account. How do I do ? Mickael 

Hello @user363841 

I am sorry to hear you wish to cancel your account. You can call into our billing team or we can help you. If you would like us to start that process for you just let us know. It does take about 24 hours from our end. 


Liz_M
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Regular Participant

I would like to cancel my account. Please provide instruction on how I can proceed.  Please let the billing team to contact via my billing email address as I am an overseas client that is having difficulty on live chat as of time zone difference.  Thank you.

Hello @Fannyfan 

We are sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Liz_M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Yes please let the billing team to reach me out via my billing email. Thank you.