That's a great question! The good news is your contacts will remain on file when your account is suspended. In fact suspending the account would allow for you to work on your campaigns and manage your contacts though you would not have the option to send emails. With that said, I can see your account is currently suspended. You can unsuspend your account from the “My Account” section at any time.
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.