Inbox Preview

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Occasional Visitor

Re: Inbox Preview

I also didn't want to purchase the inbox preview. It was a complete mistake to purchase it, could I please get the $10 refund? I didn't realize it required a purchase until I clicked the purchase button.

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CTCT Employee

Re: Inbox Preview

Hey @RonnyH94,

 

Thank you for reaching out to us! I understand that you mistakenly added the Inbox Preview to your account. In order for that to be taken off your account we would need you to call in and speak with one of our billing reps. For account security we cannot discuss cancellations publicly. Please let us know if you need any further assistance.

 

Desi_B
Community & Social Media Support

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Member

Re: Inbox Preview

Same happened to me. Please, refund the money and log me out of that service. Thanks.

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CTCT Employee

Re: Inbox Preview

Hello @DanaeO5,

 

Thank you for reaching out to us on the Community! I am so sorry that you were charged for the Inbox Preview if it was not an intentional purchase. I will create a case to our billing team and Inbox Preview will be removed within the next 2 business days from your account. Thank you for letting us know about this.

 

Liz M.
Customer Engagement Specialist

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Senior Member

Re: Inbox Preview

As others have said with a cancellation method not exisiting, can you please cancel the inbox preview for my account and refund the recent $5 charge as I do not want this service? Thanks.

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CTCT Employee

Re: Inbox Preview

Hi @CathiL1,

 

I'm sorry Inbox Preview didn't work out for you. I've submitted a request for refund to Billing Support, and this feature will be removed from your account within the next two business days.

 


Nichelle M
Community & Social Media Support

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Member

Re: Inbox Preview

I have also been charged for inbox preview for months and did not sign up for it and was never told there would be a charge.  3 months of $5 charges without being told??  Wondering how this happends...

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CTCT Employee

Re: Inbox Preview

Hi @IrinaK9,

 

We're sorry for any confusion about this. The Inbox Preview feature can be added directly from within your account, or a Customer Support representative can add it to your account at your request. Please let us know if you have any additional questions as it has now been removed from your account. 

 


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Member

Re: Inbox Preview

It can be added, but without the information that it will cost $5/month.  Nowhere was that information shared.  I would also like a refund asap.  

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CTCT Employee

Re: Inbox Preview

Hi @IrinaK9,

 

As we cannot discuss billing issues on this forum, I created a case for you for that refund. Thank you!

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

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