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FrancieS6
Participant
0 Votes

The website doesn't load! The new landing page is extremely slow and the links on the bottom don't load. It takes a few MINUTES for campaigns to load! It was like this ALL day! Please fix it!! A paying user.

1 REPLY 1
William_A
Administrator
0 Votes

Hello @FrancieS6 ,

 

I didn't experience any lag when navigating in your account, nor did I see any issues with the footer or navigation bar links on any of the pages. It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William A
Community & Social Media Support