Profile won't save because of country selection

0 Votes
I actually need to change the physical address of my organization, but it won't save because it won't accept the country selection under my profile (Even though it's correct). I've tried in Firefox and Chrome. Any ideas?
0 Votes

Hello @TeenLife ,


If you're having trouble updating your account address, I'd advise checking to make sure no elements are missing - postal code, state/province, etc. firstly.



After that, if the issue is still occurring then it's entirely possible some connectivity-related element is preventing the page from submitting. In that regard, I'd recommend some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 


The most common culprits are typically incompatible browser extensions, problematic caching or cookies that need to be cleared, or interference from an ad/pop-up blocker, VPN, or other security software erroneously trying to block elements from our site from functioning as intended. Temporarily disabling these tools, and then refreshing our site can help narrow down the source of the issues. Testing to see if the issue occurs on other browsers, in Incognito/Private mode, on other devices, or even other networks can also help narrow down the source of the problem.

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. 

See also:

Connectivity Troubleshooting FAQ

William A
Community & Social Media Support