Hello @LindaC.S ,
Thanks for reaching out to us. To put your account in suspend mode, please call into our Billing team. They handle all requests to suspend and their phone numbers can be found right here: on our "Contact Us" page.
We have submitted this request to suspend your account to our Billing Support. I apologize due to account security we are unable to make these billing changes through the Community. But one of these agents can further assist!
We have been trying to suspend our account over the phone but can not get through to a live person. There is also no way to do this online. Is there an email address to send this request to?
Hi @VeroniqueM. To help you out, we will submit a case to our Billing team. There is a turnaround time of three days for these cases at this time and for a faster reply, you would need to call in. Our phone numbers are working and you can reach the billing team here.
Thank you for reaching out to the Community! I took a look in your account, and I do apologize for any inconvenience this may cause, once an email has been sent we can not suspend or stop it. It has already been delivered to everyone possible in your list. If an email is scheduled for another day, you do have the option to unscheduled it by clicking on the title and selecting unschedule. It looks like the email in your account is under sent status.
Thank you for reaching out about your account. We have passed on this request to suspend your account to our Billing Support. Due to account security we are unable to authorize these kinds of billing updates here in the Community.
Thank you for reaching out. We definitely empathize with the situation you're currently in. Constant Contact does provide a suspension option for a nominal fee. The account can stay suspended indefinitely. Cancellation is also an option, but the account data is only guaranteed for 120 days. I recommend speaking with our Billing team for assistance.
What is the nominal fee to pause our account? Can you put that in this discussion or up on the website.
That way your loyal users can see the fee before putting any time towards waiting on calling your billing department.
CC could also of course offer to pause accounts at no charge during this time. You know, as a service to your loyal customers?
Hello @WilliamL8754 ,
We're sorry to see you go, but we can definitely assist you by getting you directed to our Billing team. Since we cannot process Billing requests over the Community due to security purposes, we strongly recommend reaching out to our Billing team via phone.
Hello @user834728 ,
We wanted to make sure you're assisted, so we submitted your suspension request through a ticket to the Billing team. A member of this team will contact you directly with any further updates, or if they require additional information.
Due to the high queue, the request may take longer than the normal 1-2 business days. For the quickest response, you may wish to reach out to them directly.
Please let us know if there's anything else we can do for you in the meantime.
The account will be suspended as soon as Billing can get to it. The pricing will be initially prorated for the amount of time left in your current Billing cycle. Since suspensions can vary in pricing based on your contacts, if you need an exact quote and time frame, it's still best to reach out to Billing directly via phone.