Suspending account

JacquelineW15
Participant

Suspending account

Hi
Please may our account be suspended for 3 months due to coronavirus problem? Thanx
70 REPLIES 70
LindaC.S
Participant

Since my account has been inactive for several months, and will probably not be used for another few months, I'd like to put it on the $5.00 per month stand-by status. How do I do that?

Hello @LindaC.S ,

 

Thanks for reaching out to us. To put your account in suspend mode, please call into our Billing team. They handle all requests to suspend and their phone numbers can be found right here: on our "Contact Us" page.

Jonathan Rich
Community & Social Media Support

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Frankie_P
Moderator

Hi @JacquelineW15 

 

We have submitted this request to suspend your account to our Billing Support. I apologize due to account security we are unable to make these billing changes through the Community. But one of these agents can further assist!


Frankie.P
Community & Social Media Support

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We have been trying to suspend our account over the phone but can not get through to a live person. There is also no way to do this online. Is there an email address to send this request to?

 

Regards,

 

Veronique

Hi @VeroniqueM. To help you out, we will submit a case to our Billing team. There is a turnaround time of three days for these cases at this time and for a faster reply, you would need to call in. Our phone numbers are working and you can reach the billing team here.


Caitlin M.
Community Manager
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BebbianS4
Participant

 

Hello @BebbianS4,

 

Thank you for reaching out to the Community! I took a look in your account, and I do apologize for any inconvenience this may cause, once an email has been sent we can not suspend or stop it. It has already been delivered to everyone possible in your list. If an email is scheduled for another day, you do have the option to unscheduled it by clicking on the title and selecting unschedule. It looks like the email in your account is under sent status. 


Zoe H.
Community & Social Media Support

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West_Belmont
Participant

Please suspend our account for the next 90 days...thank you.

Hi @West_Belmont 

 

Thank you for reaching out about your account. We have passed on this request to suspend your account to our Billing Support. Due to account security we are unable to authorize these kinds of billing updates here in the Community.


Frankie.P
Community & Social Media Support

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RubenP08
Regular Participant

Hi
Please may our account be suspended for 3 months due to coronavirus problem? Thank

RubenP08
Regular Participant

Greetings, I need to suspend my account until further notice, because via I can do it, if not possible I will see the need to cancel

RubenP08
Regular Participant

Greetings, I am new to the forum, I need your help Due to the crisis we are going through as a consequence of COVID19 and companies have had to stop its operation, which option does constant contact give me so as not to continue investing money at least until we can start producing it? Can we suspend the account for a defined time? If I cancel the account, what will happen to my contacts and templates? please help

Hi @RubenP08,

 

Thank you for reaching out. We definitely empathize with the situation you're currently in. Constant Contact does provide a suspension option for a nominal fee. The account can stay suspended indefinitely. Cancellation is also an option, but the account data is only guaranteed for 120 days. I recommend speaking with our Billing team for assistance. 


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

What is the nominal fee to pause our account?  Can you put that in this discussion or up on the website.

 

That way your loyal users can see the fee before putting any time towards waiting on calling your billing department.

 

CC could also of course offer to pause accounts at no charge during this time.  You know, as a service to your loyal customers?

WilliamL8754
Participant

I want to suspend my subscription since I am not using this service. How do I do this, I do not want to be charged

Hello @WilliamL8754 ,

 

We're sorry to see you go, but we can definitely assist you by getting you directed to our Billing team. Since we cannot process Billing requests over the Community due to security purposes, we strongly recommend reaching out to our Billing team via phone.


William D
Community & Social Media Support

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user834728
Occasional Participant

I am struggling on your website to suspend my account, please assist with details. I want to act immediately. Thank you

Hello @user834728 ,

 

We wanted to make sure you're assisted, so we submitted your suspension request through a ticket to the Billing team. A member of this team will contact you directly with any further updates, or if they require additional information.

 

Due to the high queue, the request may take longer than the normal 1-2 business days. For the quickest response, you may wish to reach out to them directly.

 

Please let us know if there's anything else we can do for you in the meantime.


William D
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
user834728
Occasional Participant

when will the account get suspended? I am lost with this procedure.   

The account will be suspended as soon as Billing can get to it. The pricing will be initially prorated for the amount of time left in your current Billing cycle. Since suspensions can vary in pricing based on your contacts, if you need an exact quote and time frame, it's still best to reach out to Billing directly via phone.


William D
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.