Suspending account

JacquelineW15 · ‎03-19-2020

Hi
Please may our account be suspended for 3 months due to coronavirus problem? Thanx

Frankie_P · ‎03-19-2020

We have submitted this request to suspend your account to our Billing Support. I apologize due to account security we are unable to make these billing changes through the Community. But one of these agents can further assist!

Frankie.P
Community & Social Media Support

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VeroniqueM · ‎03-31-2020

We have been trying to suspend our account over the phone but can not get through to a live person. There is also no way to do this online. Is there an email address to send this request to?

Regards,

Veronique

Caitlin_M · ‎03-31-2020

Hi @VeroniqueM. To help you out, we will submit a case to our Billing team. There is a turnaround time of three days for these cases at this time and for a faster reply, you would need to call in. Our phone numbers are working and you can reach the billing team here.

Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

BebbianS4 · ‎03-21-2020

Zoe_H · ‎03-22-2020

Hello @BebbianS4,

Thank you for reaching out to the Community! I took a look in your account, and I do apologize for any inconvenience this may cause, once an email has been sent we can not suspend or stop it. It has already been delivered to everyone possible in your list. If an email is scheduled for another day, you do have the option to unscheduled it by clicking on the title and selecting unschedule. It looks like the email in your account is under sent status.

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

West_Belmont · ‎03-23-2020

Please suspend our account for the next 90 days...thank you.

Frankie_P · ‎03-24-2020

Hi @West_Belmont

Thank you for reaching out about your account. We have passed on this request to suspend your account to our Billing Support. Due to account security we are unable to authorize these kinds of billing updates here in the Community.

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

RubenP08 · ‎03-30-2020

Hi
Please may our account be suspended for 3 months due to coronavirus problem? Thank

RubenP08 · ‎03-30-2020

Greetings, I need to suspend my account until further notice, because via I can do it, if not possible I will see the need to cancel