Why do I need an upgrade?

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Why do I need an upgrade?

I have studied the comparison chart and cannot figure out why you are requiring an upgrade in order for me to send out a simple email. PLUS, I've been paying you for YEARS and this is my FIRST email, so I'm especially upset that I don't understand what I'm doing wrong. :(((

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Re: Why do I need an upgrade?

Hi @HeatherY493 


I apologize for any confusion there may be with the billing on your account. Though we are unable to go into your billing details here in the Community, we can go into some of our basic billing policies. For instance an upgrade is only needed if a user is under our basic email plan and trying to use an email plus action block. If this is not the case for your particular email campaign I would suggest calling into our Billing Support for further assistance. Once of these agents can help find the answers you need!

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