Why do I need an upgrade?

Highlighted
New Member

Why do I need an upgrade?

I have studied the comparison chart and cannot figure out why you are requiring an upgrade in order for me to send out a simple email. PLUS, I've been paying you for YEARS and this is my FIRST email, so I'm especially upset that I don't understand what I'm doing wrong. :(((

Tags (1)
1 REPLY 1
Highlighted
Moderator

Re: Why do I need an upgrade?

Hi @HeatherY493 

 

I apologize for any confusion there may be with the billing on your account. Though we are unable to go into your billing details here in the Community, we can go into some of our basic billing policies. For instance an upgrade is only needed if a user is under our basic email plan and trying to use an email plus action block. If this is not the case for your particular email campaign I would suggest calling into our Billing Support for further assistance. Once of these agents can help find the answers you need!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Constant Contact Would Like To Hear From You!

We want to hear from customers like you about your favorite features and how they have helped your business or organization. Tell us by answering a few questions in...

Read More
Featured