Hello @janinet1. Thanks for reaching out to the Community. Were you concerned about the reply email for your campaign being incorrect? If you need to add in a new reply email, you will first need to verify the new email address. From there, you can then change the reply email to the correct one using the Header Options in your campaign.
I too am having an issue of the wrong email address appearing as the sender of my campaigns. Despite setting my desired "from" address that is already verified, it keeps defaulting to a different email address. Unlike OP, my glitch is visible to everyone who receives this email. Yet when I go back and view the campaign details, everything appears correct. I am rather concerned about this because my emails go out to tens of thousands of recipients and the email address that it keeps defaulting to is only for internal staff usage.
Thank you for reaching out in the Community! I am sorry to hear you are having this issue with the reply address as well, but I am happy to help. I'd like to ask a couple questions. Is the address the replies are going to a verified email address on your account? Does the correct reply address forward to any other emails automatically?
Oh I see! I misunderstood. My apologies! When you send a test email, does the from address appear correctly in your inbox?
Thank you for your patience while we looked into this. It looks like you might have your authentication settings turned on, and when it was set up they just put in address that isn't customer friendly. When you turn on authentication settings, you're essentially routing all emails through a single specific address we create for you, which exists solely to help keep your emails out of the spam-box. You can update your authentication settings by following the steps listed here.
Just keep in mind that once you change those settings, it can disable all sending from your Constant Contact account for up to 24 hours, and you may see higher spam reports, or lower open rates for a time afterwards.
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