over 100% open rate?

GenevieveC
Occasional Participant

Just got results back from an email we sent out. How can you get a 101.2% open rate? And then a -1 did not open? Anyone else having a reporting issue? Thanks for any help. 

1 REPLY 1
William_A
Moderator

Hello @GenevieveC ,

 

At this time our engineers are still collecting info and investigating this rare, recent issue. If and when there's an update regarding it, they'll notify you directly. In the meantime, there's not much of a workaround as it seems to be a combined UI and reporting issue for that particular campaign.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar