over 100% open rate?

GenevieveC · ‎03-29-2022

Just got results back from an email we sent out. How can you get a 101.2% open rate? And then a -1 did not open? Anyone else having a reporting issue? Thanks for any help.

William_A · ‎03-29-2022

Hello @GenevieveC ,

At this time our engineers are still collecting info and investigating this rare, recent issue. If and when there's an update regarding it, they'll notify you directly. In the meantime, there's not much of a workaround as it seems to be a combined UI and reporting issue for that particular campaign.

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William A
Community & Social Media Support

AgencyONE · ‎11-06-2023

I am looking at a contact in our system that has a 141% open rate. How is this possible? What does it mean?

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