Ability to edit embedded links after email has been sent

Hello.  I recently sent an email with the wrong embedded link in my newsletter.  I was told I could not make a change to the distributed newsletter/email; however I could send a new email to my subscribers with the new link. 

 

This solution does not work as the content was exactly the same, just the wrong url was hyperlinked to a word.  My hope was CC would allow me to edit the sent email to update the link without having to resend a newsletter. 

 

This functionality would be similar to updating a link on a web page but being allowed to keep the same title and same page. Since my email had 'Having trouble viewing this email? Click here' feature, people who receive the email would click the 'click here' and get the newly corrected link.

Top Answer
Caitlin_M
Administrator

We are updating the status of this idea to Gathering Information. While we recognize there are instances where a link would need to be updated after sending, there is a risk of this feature being abused by changing a link directing recipients to inappropriate pages or spam content. Once the email is sent, there isn't a way to make any edits to it, whether it's a link, content, or photos. Emails act like letters sent from a mailbox. Once it's gone, no changes can be made.

 

We don't have plans at this time to include this functionality but wanted to keep the post open to hopefully gather suggestions from the Community on how else links could be reviewed before being sent. Would there be some kind of built-in tool while creating the email? Or a screen that appears before sending to remind you to check your links? We're certainly open to ideas!

 

Any needed updates to an email would need to be done by copying the email, making the changes, and resending the email to your lists. We recommend changing the subject line to include "Edited" or "Correction" so recipients are aware that they are not receiving a duplicate email.


36 Comments
AlW3
Participant
Please try to make a feature that allows us to edit campaigns after they're sent. At least the social media ones.
michellem081
Participant

Occasionally, an email might go out with an incorrect link.  It would be really helpful to be able to go in and edit the link without having to re-send the entire email.  It seems to me that this should be fairly simple functionality and not that difficult to enable.  

SHJorg
Participant

I was horrified to discover that in spite of numerous eyes on a Constant Contact that one of the links was wrong. Please add this functionality. Now I'm just humiliated.

BeckyM
Participant

Would LOVE for this to be a feature! 

NACHC
Participant

I just had this same experience and will likely receive flack for it. 
This is the main thing I miss about  - you could edit links - even after an email was sent. I hope Constant Contact gets this feature soon. It could save jobs.

Caitlin_M
Administrator
Status changed to: Gathering Information

We are updating the status of this idea to Gathering Information. While we recognize there are instances where a link would need to be updated after sending, there is a risk of this feature being abused by changing a link directing recipients to inappropriate pages or spam content. Once the email is sent, there isn't a way to make any edits to it, whether it's a link, content, or photos. Emails act like letters sent from a mailbox. Once it's gone, no changes can be made.

 

We don't have plans at this time to include this functionality but wanted to keep the post open to hopefully gather suggestions from the Community on how else links could be reviewed before being sent. Would there be some kind of built-in tool while creating the email? Or a screen that appears before sending to remind you to check your links? We're certainly open to ideas!

 

Any needed updates to an email would need to be done by copying the email, making the changes, and resending the email to your lists. We recommend changing the subject line to include "Edited" or "Correction" so recipients are aware that they are not receiving a duplicate email.

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