Ability to turn off or disable the Support Chat pop-up

0 Votes

The Need Help Let's chat Pop Up pops up all the time, interfering with my work. I have to constantly close it. It is both annoying and unproductive.

I understand the need for new users to access help without calling you. BUT, you could at at least put a "Don't Show Again" box that will stop it  or at least slow the darn thing down.


Bob Metz

User since 2004.


Hi @BobM53


Thanks for sharing this feedback with us! Does it appear multiple times on a single tab, or when visiting another tab? Does it not appear when logged in, but appears again when logging out and back in? Closing the chat feature should disable it for 30 days. 

Status changed to: Open Questions
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! Please feel free to comment or vote on any of the other open ideas to let us know what you would like to see.


Having that chat box pull up on EVERY PAGE is SO IRRITATING! I have to close it again and again. It constantly covers my work area.


Also, every time I need to replace an image, I have to save and fully refresh the file. Otherwise, nothing happens when I hit replace. Looks like you have some some issues to fix.

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