Display changes to contact under engagement history

0 Votes

If I change a contact's email address, the record of the bounces of the old email address should be erased in the engagement list.

4 Comments
CharlesM89
Marketing Legend
If I notice that an email address is incorrect and therefore has caused our emails to bounce, when I correct the email address there should be some line of demarcation created in the "engagement" list that shows a new email address has been entered from this point/date forward. The way it is currently, when I correct the address and then go back into the engagement, it looks like that email address is bouncing. It's too much to have to look for dates. Just have a line on the engagement list that says, new address entered and the date so it demarcates between old engagement and engagement based on the new address.
Frankie_P
Moderator
Status changed to: Voting Open

Hi @CharlesM89  thank you for sharing this feedback with us! A feature like this for your contact engagement is a great feature request. We are going to open this post so other users can vote and weigh in on it as well.

Caitlin_M
Administrator
Status changed to: Voting Open

Hi @CharlesM89. This is a great point and I can see how it would be useful with making sure that the correct information is shown for the email address. I'll open this idea up for voting. 

Frankie_P
Moderator
Status changed to: Not Currently Planned

Hello everyone. With the changes being made to our Feedback flow, we are changing this status to Not Currently Planned. At this time, we do not have plans to include this type of functionality due to the low number of tracks from other customers and the prioritization of other ideas. If we hear anything in the future regarding this feature request, we will update the thread. If we hear anything in the future regarding this feature request, we will update the thread.

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