'Email' Support limited to 140 characters

0 Votes

I wished to send a message to Accounts to close my account (for reasons unrelated to the excellent service I've enjoyed over seven years) but could only find a tiny 140-character space in a portal labelled "Email Us".  I rang via Skype, and the helpful fellow there said my case (for reimbursement of a year's subs in advance -- extracted, BTW, a couple of weeks before todays ending of the subscription cycle) would have to be referred to a Manager.  I felt compelled to put the case on (virtual) paper, but could only find old Reply addresses from earlier promo sendings.  Not sure if my email to those will find its way to accounts.

CC really needs a proper email contact for issues such as these.

3 Comments
Caitlin_M
Administrator
Status changed to: Open Questions

Hello @HarveyC0. I can see how having more character space would be useful to write out your needs. I'll open this up for voting. 

Caitlin_M
Administrator
Status changed to: Voting Open
 
Caitlin_M
Administrator
Status changed to: Not Currently Planned

With the changes being made to our Feedback flow, we are changing this status to Not Currently Planned. At this time, we do not have plans to make any changes to our International Help Center and the email tool. If we hear anything in the future regarding this feature request, we will update the thread.

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