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MFA - SMS prompt

0 Votes

MFA activated using the company cell phone

CC claims :
"Once enabled, MFA will only be required when accessing your account from a new device that our system does not recognize. MFA will not be required each time you log in to your Constant Contact account. "

 

So I've logged into device so that CC system can recognize the device.
However, our devices (which have received MFA once before) still receive prompt to provide the SMS verification code every time we log-in from the same device, same browser. This is a REAL HASSLE.

 

Constant Contact - What happen?
Why still need MFA prompt every time we access our account from the same device???

6 Comments
This multi-factor authentication requirement is causing so much anger within our organization as we struggle every day to use your service. We're considering another service because we shouldn't have to scramble and track down one staff person's phone every time one of the many users in our organization needs to access it (on a range of devices they may be using). The stated setting that devices remember the login is not proving out in practice. Please reconsider this unchangeable eternal damnation that MFA is proving to be.
JanetN5
Rookie

This feature is awful and xxx annoying.  It constantly asks me to re-authenticate the same network and computer.

Frankie_P
Moderator
Status changed to: Open Questions

Hi everyone thanks for sharing this feedback with us! Are you all having this experience with your multi-factor authentication when working through the same computer and browser or when working in an incognito window?

Caitlin_M
Administrator

Thank you for the information @T3S. Do you work from a VPN or different networks? Even if you use the same computer and browser, logging on through different connections can cause MFA to trigger. 

Frankie_P
Moderator
Status changed to: Gathering Information
 
Caitlin_M
Administrator
Status changed to: Closed - Not Enough Information

Since we have not received the requested information, we will be closing this post.

 

For clarification, these are some reasons why MFA will be prompted even if you are using the same device:

  • Cookies being deleted or clearing the web browser's cache
  • Logging in from a different web browser or having multiple users using the same credentials logging in from different devices
  • Accessing Constant Contact in an incognito or private browser window.
  • Accessing Constant Contact through a VPN login

 

If you share credentials with more than one person, we strongly suggest setting up multiple users who will have their own unique usernames and passwords. This way, if someone needs to log in, they have their own MFA methods set up.

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