Show lists contact is subscribed to in Unsubscribe flow

0 Votes

I was going to start my own thread but maybe my idea/complaint/thoughts belong in this thread. Why why why can a person not easily unsubscribe from one of my lists, but stay subscribed to others?

 

My organization has many lists, some are for public purposes, others are not. As it stands now, if I want any one person to be able to unsubscribe from one list, that list has to be visible by all people who might use our "Update Your Profile" screen. But if John Smith from Finance wants to unsubscribe from a list that is not publicized, the only way for him to do it is to unsubscribe to all my lists, and then I can't add him to any new lists.

 

It seems it would be very simple for there to be an "Unsubscribe Options" or "My Subscriptions" link on the unsubscribe link that says, "Here are the lists you are subscribed to. Uncheck the ones you no longer wish to receive", and voila, easy as pie. But with your current system it's not possible as far as I can tell. They can only manage their subscriptions to whatever lists I have decided to add to the Update Your Profile screen, which is the same for everyone.

8 Comments
Frankie_P
Moderator
Status changed to: Open Questions

Hi @HCOEcommunications  at this time when customizing the update profile form, the contact lists you select will also show on a contact's unsubscribe form. What about this process does not fit what you may need? Are you looking for the lists shown when unsubscribing to be customized for each individual contact? 

Well, as I said, many of my lists are not lists I want just anyone to be able to subscribe to. As far as I can tell, if I add a list to my "Update Your Profile" form, it is there for all people, and anyone can select or unselect that list.

 

But since I don't want any old person to be able to subscribe to, say, "Private List 1", I don't add that list to the form. That creates a problem because if John Smith from Finance wants to unsubscribe from Private List 1, his only choice would to unsubscribe from all lists.

 

Unless I am missing something, I have verified that this is the case using my personal email address, which is one of the contacts in our organization account. My personal address is subscribed to three lists, two public ones and one private one. When I click "Unsubscribe" I can unsubscribe from ALL, or I can unsubscribe from any of the ones listed on the unsubscribe page. But I cannot choose to only unsubscribe from the list we want to keep private, as it is not listed in the form.

So I guess to answer your question, yes, I'd like the list to be customized for each contact. It could show all the other public lists I have added, but it should also allow unsubscribing from lists the contact is subscribed to but are not on the form.

Frankie_P
Moderator
Status changed to: Voting Open

Hi @HCOEcommunications thank you for responding with these details! While this feature is not currently available, we think it's a great feature request and will open this so other users can weigh in.

SaraF3
Rookie

Hi Frankie, 

 

Is there an update for this feature at all? It would be fab if this is something you could implement? 

Pieter
Marketing Expert

When a reader clicks on the unsubscribe link on the bottom of an email, it sends them to a page that allows them to do a global unsubscribe, or to check the boxes of the lists they'd like to be removed from or added to. Below is a screenshot of what they see when they click on ours. We have 94 lists in total that a reader could be on! That makes it a looooong scroll to get down to the bottom of the list.

 

My feature request is this: have a subscriber's available lists be sorted so that lists someone is subscribed to get pushed to the top [and then lists that they could join are down below]. That way someone who's subscribed to the 93rd item at the very bottom doesn't have to scroll all the way down to find it, it's floated its way up to the top!

 

This could be a checkbox item on the "Update Profile Form" page found in "Sign-up Forms" or it could just be the new default.

 

Adding this feature would likely save us from having folks do a global unsubscribe, which would be an awesome thing to [hopefully] preserve some readers!

 

Thanks y'all, and screenshot is below.

Steven

 

subs list.png

Frankie_P
Moderator

Hi @Pieter

 

Thanks for sharing this feedback with us! We have tracked this request with our Product Team and opened up your idea so other users can weigh in as well.

Caitlin_M
Administrator
Status changed to: Acknowledged

We're updating the status of this idea to more accurately reflect its current status with our engineering team and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

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