call disconnected - no easy way to reach agent

0 Votes
Very frustrated to have lost the call I was on with a support person. The "virtual assistant" is NOT smart enough to understand a request to reconnect with that person...
Status changed to: Open Questions

Hi @PhilP2 our virtual assistant tool is usually well-equipped to handle many different interactions from customers so you are directed to the correct team but there are times when it might not understand what you were looking for. What information you were proving to the assistant so we can improve upon it?

Did you have to wait 30 minutes to be connected?


Hi @CentralNorthFLDEC I apologize for the wait time you experienced. I can however see you were able to connect with our Support. If you have any additional questions on this, please don’t hesitate to reach out as we would be happy to assist you further.

Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from the original poster so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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