I just tried adding 6 contacts by copying and pasting their names and emails in one batch. After I selected the lists for the group, CC told me that 4 had been added, 2 had been updated and 3 could not be added.
I called CC and spoke to someone who showed me how to use the activity link to find out a bit more information. When I click on the red "3" next to the activity (Add names and emails), it reads: "This job had 3 issues: 3 contacts were un-subscribed and could not be added to the list."
These messages are confusing in two places. The first is when it says 3 added/2 updated/3 couldn't be added. This suggests there were 9 contacts being added.
The second place is the message in the activity that says "3 contacts were un-subscribed."
The fact is there were only 6 contacts, not 9. And there was only ONE (1) *contact* that couldn't be added. I finally realized that this confusing message is indicating that there was an attempt to add a (i.e., 1) contact to 3 LISTS, but that one contact was unsubscribed.
It would be much more helpful if the error messages didn't mix up the number of contacts with the number of lists. It should read something like: 4 contacts were added to 3 lists, 2 contacts were updated and 1 contact could not be added to 3 lists.
At the very least, the Activity Type message should be a "1" instead of a "3" because it was only one email address that was unsubscribed.
So grateful I only had to figure this out for a small number. I can only imagine the confusion for those uploading large numbers of emails!
... View more