It's very confusing to be editing mailing lists on a particular contact and have the selected lists seemingly disappear from the contact. Selecting Contacts and doing a new search usually refreshes the list and restores it, but it's disconcerting. Even more disconcerting and also frustrating is when the list of available mailing lists to select is truncated in the pop-up window for selecting the lists. Again, I'm having to select Contacts, do a new search and go back into the particular record to have the proper lists show up. Not sure what's happening, but it appears there's a limited amount of editing that can be done before the website overloads and stops refreshing properly. :-( ... View more

It would be truly helpful to have a warning message pop up when choosing to delete an email. In recently updating a contact, I thought I would delete the old email address then add a new one. Unfortunately, it was not self-evident to me that deleting the email would remove all the lists this person was on. I anticipated simply deleting one email, then adding another one. If not a warning pop-up window, perhaps a simple well-placed line that recommends to edit or first add the email address or the lists will be lost. ... View more

It would be helpful to be able to create particular Tags that allow us to *exclude* people from particular emailings. For example, when creating fundraising emails to send to everyone on General Interest list, but there are a few who don't want that type of email but DO want other General Interest emails. If we could select include this list, but *exclude* people with this Tag, that would be fabulous because that Tag could be used when creating any fundraising emails, regardless of which lists we use or create. ... View more

I just tried adding 6 contacts by copying and pasting their names and emails in one batch. After I selected the lists for the group, CC told me that 4 had been added, 2 had been updated and 3 could not be added. I called CC and spoke to someone who showed me how to use the activity link to find out a bit more information. When I click on the red "3" next to the activity (Add names and emails), it reads: "This job had 3 issues: 3 contacts were un-subscribed and could not be added to the list." These messages are confusing in two places. The first is when it says 3 added/2 updated/3 couldn't be added. This suggests there were 9 contacts being added. The second place is the message in the activity that says "3 contacts were un-subscribed." The fact is there were only 6 contacts, not 9. And there was only ONE (1) *contact* that couldn't be added. I finally realized that this confusing message is indicating that there was an attempt to add a (i.e., 1) contact to 3 LISTS, but that one contact was unsubscribed. It would be much more helpful if the error messages didn't mix up the number of contacts with the number of lists. It should read something like: 4 contacts were added to 3 lists, 2 contacts were updated and 1 contact could not be added to 3 lists. At the very least, the Activity Type message should be a "1" instead of a "3" because it was only one email address that was unsubscribed. So grateful I only had to figure this out for a small number. I can only imagine the confusion for those uploading large numbers of emails! ... View more

The information on the individual emails with each contact, in the new system, looks to be very informative. Is there a way to also display something similar to the old system, where we can tell - for an individual contact - how many of their emails have been opened in the last x number of days, how many clicks on links, etc? It's clumsy having to move through every single email action (open, received, etc) to get a sense of this. Actually, it's extremely difficult to gather this info for an individual in the present system. ... View more

It would really be helpful to know who did the unsubscribing for a particular contact. We occasionally have had people "opt-out" and move to the "Do not mail" group in the old system. It was a nuisance when they later changed their mind and wanted to start receiving emails. We're still not clear on how the new system works if someone unsubscribes themselves. Main concern: if we don't know they were the ones who took themselves off the list, we might inadvertently add them to a new list, not knowing they don't want any contact. If it's clear they unsubscribed, we can contact them individually to find out. ... View more

The available lists to add to new contacts only displays alphabetically - which isn't helpful if you need the list beginning with "S" or "T" and the 'search list' feature apparently only searches by the first word of the list name - VERY not helpful when you have lots of lists and can't remember all their names. :-(( ... View more

This new interface is annoying. *How* you change their name, for instance, is not at all self-evident. I finally clicked on the name to see if that would work. I haven't found several things. So far, most unhappy with the new interface. ... View more