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Cancelled acct at 6/16/2017 effective 12a

New Member

Cancelled acct at 6/16/2017 effective 12a

Good morning, I called on 6/16/2017 to cancel my account and I was advised it would take effect at 12midnight on the 16th. Therefore I tried to log in at 10:30p to backup my email contacts and my account was already cancelled. I'm requesting access to my account so I can retrieve my contacts. Thank you in advance for time. Please reply via my email on file. Sincerely Stacey Brookins Laffey
1 REPLY 1
Moderator

Re: Cancelled acct at 6/16/2017 effective 12a

Hi @StaceyL18

 

Thank you for reaching out to the Community. I apologize you aren't able to retrieve the contacts you had in your account. Since your account is a cancelled account, you won’t have access to them. However our Billing Support team can assist you with retrieving a copy of these contacts. Our Billing Support is available to speak to in fact, here is a link to the phone numbers and hours Billing can be reached at.


Frankie.P
Community & Social Media Support

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