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I CANT UPDATE MY CARD INFORMATION

Occasional Participant

I CANT UPDATE MY CARD INFORMATION

YOUR SITE JUST HANGS, HAS DONE FOR DAYS.
7 REPLIES 7
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CTCT Employee

Re: I CANT UPDATE MY CARD INFORMATION

Hi @Classic,

 

I'm very sorry the website is not responding as it should! Have you tried accessing the site in another Internet browser? If so, and it is still not working, I would definitely give Billing a call, as they are best equipped to help you with updating your information. You can also give our support line a call to help troubleshoot further the browser issue. Here are the numbers and hours for Billing and Support!

 

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

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Occasional Participant

Re: I CANT UPDATE MY CARD INFORMATION

I have tried on 3 computers, a phone and 3 browsers and I cannot update my billing information. I cannot send emails, I have now missed our email marketing goals for this month. I cannot contact support as you seem to not have an email address or have deliberated hidden it to avoid helping people. Whenever I call your phone or use your online chat you are closed as I am in the UK. You fob people off onto the community forum hoping I guess that others will support your paying customers for free and it just adds to the problem.

 

I cannot pay you, I cannot send email marketing, I have emailed the billing rep who was emailing me when it came to getting money from me last Friday and had no reply. I am forced now to go somewhere else and set up my account again just to do any email marketing. I am forced to leave constantcontact and will not waste anymore time trying to pay you. I will not again call and wait 30 minutes to cancel my account I will just leave it as unusable. I assume you will not expect anymore payments as you are not providing the service we agreed.

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Administrator

Re: I CANT UPDATE MY CARD INFORMATION

Hello @Classic. I apologize for the experience that you have had with updating your credit card information in your account and the difficulty that you have had contacting us. While we do not have a support email address, we are available by phone and our Billing team would be happy to assist you with updating this information and get you back to using your account for your email marketing if you wish to do so. If you did wish to cancel your account, our Billing department would be able to start the process for you as we are not able to cancel your account through the Community. Here is a link to their numbers and hours.


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Participant

Re: I CANT UPDATE MY CARD INFORMATION

What bit about me spending hours on hold in the middle of the night just to pay you didn't you understand?

 

I assume I will not be charged for the period that I cannot use the service due to your error, and I dont have to do anything like wait on the phone for ages to get myself out of this hell of a company?

 

An email company that doesn't use email...

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Administrator

Re: I CANT UPDATE MY CARD INFORMATION

Hello @Classic. For your privacy, I am going to reach out to the main contact email on your account with some additional information regarding the experience you have had with updating your credit card and with contacting us. 


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Participant

Re: I CANT UPDATE MY CARD INFORMATION

I also have this problem. I'm not going to call you (as I need written documentation). I will end up on social media, discussing our many problems at length. This is preferable??
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CTCT Employee

Re: I CANT UPDATE MY CARD INFORMATION

@LisaM268

 

I apologize that you are having issues updating your billing information on the account. Click Here for instructions on updating this information. Are you getting any sort of error message? At any rate, I am going to suggest trying to update your billing information on a different browser. If this issue persists please send an email to social_support(at)constantcontact(dot)com with the following information:

 

Account username:

A brief explanation of the issue:

Any error messages that you are seeing:

 

Please also include screen shots of the issue as well.

 

Thanks and have a great weekend!

 

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!