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I am sorry to hear this happened. I see you were able to get in touch with billing this AM for help. It sounds like you correctly purchased the upgrade in contacts but did not upload the contacts to the account. If this is the case the number of contacts in the account will be what is reflected on the account pages.
Hannah M. Community and Social Media Support
If you find my post helpful, and it answers your question, please mark it as an Accepted Solution
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