DONE button unavailable after uploading image


In the past when uploading images to use in our newsletter, the process has been to click UPLOAD, browse for the image or drag it in, then click UPLOAD.  When image was finished uploading, the option would appear either to upload another image or click DONE. That no longer happens. The image uploads and displays a check mark, but remains unhighlighted, and there is no DONE option to click, no anything to click - have to back out and reopen the whole campaign again.  What gives? 

0 Votes

Hello @Annehol. Thank you for bringing this to our attention. We are aware of an issue with the library upload. Although it appears to be in progress, the image has been uploaded. You can click on the cancel text or the X in the upper right of the pop-up. There will be messaging that the upload was cancelled but once you go back to the email, the image will appear in the left hand side under Images.


Caitlin M.
Community Manager
Campaign Contributor
0 Votes

Same problem. Having to use the "X" to get out of the screen, and it says the image has been cancelled, but actually the image is there in the library when I look for it, so just trying to ignore the glitch for now. 


Brand Influencer
0 Votes

I'm having the exact same problem too. Most annoying.

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