Total Frustration and I just started!

[ChurchO37]

same!  i can't even get my sales rep to email me back.   keep me posted if you ever get to speak to a human.

[William_A]

Hello @ChurchO37 ,

If you're needing onboarding assistance, I'd recommend calling our general phone support  for live, 1:1 guidance, troubleshooting, etc. If you'd like me to schedule a callback with the general support team for a sooner onboarding experience, please directly reply to the email notification you receive from this response (subject line will read "@William_A mentioned you") with your contact info and time zone.

When you have the time, we also have a Getting Started guide (also available in video format), with relevant links for newcomers using the system. You're also welcome to call our general support so you can work 1:1 with an agent, and also screenshare while you're logged into the account.

Our Community also has resources under the Learn and Resources tabs at the top, particularly for the Community Blog page and Getting Started pages.

Otherwise, our Knowledge Base has articles available for all the different tools in our system, with written instructions, visual aids, video tutorials, and common troubleshooting steps as well.