This Friday (8/18), we're getting some of our customer care team together for our annual summer outing. This means that online chat will not be available after 11:30 am ET and phone support will close at 7pm ET. When calling into support you may experience longer hold times given the limited resources.
Thank you for your patience while we get our team together. For all of our help resources check out our Help Center.
The Constant Contact User Community is made up of real people looking for insights, answers to their questions and to share the knowledge that they have about email marketing, small business and nonprofits. It’s also a place to tell us your thoughts on our products, what you love and where you think we could do better.
In an effort to make the Community a hospitable and welcoming place to foster discussion there are a few ground rules that everyone is expected to abide by, and here we go: >
TL;DR: Be respectful, be relevant, don’t troll or spam, protect yours and others’ privacy, respect the competition and use common sense. By participating in this Community, you agree to abide by these guidelines as well as our Community Terms and Conditions and those for Constant Contact. For more information on the different areas of the Community, take a look below.
Being in violation of these guidelines, any of our terms and conditions, our privacy statement, etc. can result in action being taken on your Community account and/or your Constant Contact account. Here are a few examples of what could happen: editing or removal of posts, temporary or permanent bans from the Community or closing of your Constant Contact account.
The full details:
1. Be respectful, keep it clean -
Our goal is to foster discussions and allow our members to be open and honest while feeling comfortable sharing their thoughts, ideas and questions. Any post containing content listed in our Prohibited Content and Commerce Statement is not allowed, nor are profanities, harassment, threats and creative alternatives. Posts containing these things will be edited or removed.
2. Stay on topic, relevancy is key-
This Community is for the discussion of Constant Contact products, small business, and non-profits. We encourage you to post in existing threads or create a new one; however, we ask you to make sure that your content is in the right thread or area of the Community. Off-topic posts will be moved to the appropriate area or removed if no such area exists.
3. Do not troll or spam, it’s not nice-
We understand that each person has their opinions and they can differ – please be considerate of this fact. Constructive criticism is allowed, but we want it to remain positive. Do not post prohibited content, the same messaged repeatedly or messages with the primary goal of self-promotion.
4. Protect privacy, this is a public forum-
Keep in mind that this forum is accessible by anyone on the internet, which means if you post private information (email address, phone number, address, etc.) it can and will be seen by many people and internet tools. Please refrain from sharing personal information or the information of others (including your contacts’ email addresses.) Posts containing personal information may be edited or removed. Do not post anything you have received in 1-1 communications unless you have the author’s permission.
5. Do not mention competitors, we want to keep things civil-
This Community is focused around Constant Contact and its current, past, and potential customers. Mentions of our competitors, like other email service providers, will be removed whether they are positive, negative, or neutral.
6. Keep it legal, no law-breaking allowed-
This one seems pretty obvious, so we are just going to hit on a couple of points: please do not post any material or content which you do not own without the owner’s permission and credit given to the author and don’t post anything that would violate any contractual agreements or someone else’s intellectual property rights.
The breakdown of our User Community by area, including expected response times:
Knowledge & Support – This is the area for all of your questions about Constant Contact, including our products, services, and important company information. We encourage you to use the search feature to find the answers you’re looking for or conversations you can participate in. If you see a question and know the answer don’t be shy, post! Put your knowledge out there on display. We strive to make sure that every support question receives an answer within 2-3 business days.
Join the Discussion – This is an area for you to talk about things that are relevant to you and your business/nonprofit but might not be related to Constant Contact. Here are a few examples: social media, small business/nonprofit news, and connecting with other members. While you may see Constant Contact employees posting and sparking discussions, the goal here is mostly member-to-member engagement. This may mean it might take a little longer to get a reply here, typically 3-4 business days.
Your Feedback & Ideas – Your voice is important, and this area is dedicated to your feedback and ideas. Share your thoughts on what you love and what you don’t love. Let us know of any features or changes that would make your life easier! We won’t always reply to your feedback, but we promise to read it and get it into the right hands. You may also see us merge your idea with other similar ideas so we can keep it all in one place and open it up for voting. You’ll see our product teams around asking questions and giving whatever details they have available. We'll always keep you updated on what's coming soon!
Developer Community – If you are a developer, this is the place for you! Post questions and share comments with fellow developers and our API support engineers. Whether you are an app developer or a web admin, you can find information about our APIs, code samples, documentation, and more. We monitor this area so that we can help you with your in-depth, technical questions. Don’t be shy!
If you have questions about these guidelines, feel free to post a comment here.