About Jon_G

Jon_G · ‎12-20-2019

Hey @walsh82 Thank you for sharing this feedback with us! Even though it isn't a feature that is fully available we have found a workaround that'll allow you to place that line break between bulleted numbers: By holding down your 'shift key' and pressing 'enter' a bullet will appear, if you backspace with your keyboard the bullet/number will be removed and the space will remain in there. I will however track this request under your account so the right team can get a hold of this feedback.

Jon_G · ‎12-20-2019

Hello @KevinF794 I am happy to hear you are looking to resume your marketing activities! However, our system will only store information up to 120 days post cancellation, therefore you will have to create a new account and re-enter all of your data. Feel free to contact us in case you need assistance in creating such account.

Jon_G · ‎11-13-2019

Hello @AmyD5564 I can understand the importance of updating your contacts' details by bulk in order to save yourself some time. What you would want to do is first export all the contacts of that specific company into the same file - you can do this by using our advance search feature to find those contacts with the same criteria. Once you export this file you can now update their physical address from the spreadsheet and re-upload this file, since these are contacts that have already been stored in the account their new details will be updated and will override any previous address that was displaying prior to the upload.

Jon_G · ‎11-13-2019

Hello @EricaH046, If you'd like to add a new user to your account you can do it from the My Account page. However, you'll only have the ability to add a second user if you are under the Email Plus Plan, the regular email plan does not offer that ability.

Jon_G · ‎11-13-2019

Hello @WayneM8, I'm sorry to hear you are having issues with the pricing of your account, I can definitely understand why it's important to have the right billing tier displaying in your account. It'd be best to give our billing team a call since they are the ones that have the ability to reset your billing tier and ensure you aren't billed the wrong amount.

Jon_G · ‎10-16-2019

Hello @HeatherF141 , I am sorry to hear you are still experiencing difficulties using our system on your iPad. I'd like to ask you a couple of questions in order to be able to further assist you. Is this issue replicating on both the browser and the mobile app? Have you attempted using a secondary browser or private/incognito mode for the browser you usually use? Also, do you see any error messages coming up on your screen or does it just keep looping for you?

Jon_G · ‎10-16-2019

Hello @OODN , I am sorry to hear you are having delivery issues with some of your contacts that are marked as suspended. In order to effectively troubleshoot this issue, it'd be best for you to contact our support team, they will have the ability to unblock these suspended email addresses for you.

Jon_G · ‎10-14-2019

Hello @EdwardW22 , I'm sorry to hear that you were having issues with our site while uploading your contacts and we want to make sure that you're able to work in your account with no trouble . In order to provide you with the best assistance I'd like to ask you a couple of questions. Have you tried using a different browser other than the one you regularly use or your browser's incognito/safe mode? Do you see any errors come up in your screen? Also, were you uploading these contacts manually or uploading from a file?

Jon_G · ‎10-14-2019

Hello @JMetz , I am sorry to hear you are having issues posting on your Instagram account. In order to better assist you, it'd be better for you to give our support team a call. They'll be able to determine what is going on and help you resolve this issue.

Jon_G · ‎10-14-2019

Hello @FrancisW949 , I apologize for the inconvenience but I am not sure I understand what you are trying to accomplish. Would you mind elaborating more so we can provide you with the best assistance?

Jon_G · ‎10-14-2019

Hi @user88850 , It looks like your account was cancelled by our Compliance team. Just to be sure, I wanted to share the contact numbers and hours for our Account review team. It's possible you might be contacting them at a time they aren't available. However, due to account security you will need to contact them in order to get this resolved.

Jon_G · ‎06-10-2019

Hello @amyloo , That is a great question! It'd be best to contact our Billing team in regards to pricing changes. They are the ones who would be able to provide this information for you. We also make our customers aware of any changes to our billing or prices through the contact email listed on the account.

Jon_G · ‎06-06-2019

Hello @JosephA8987 , I apologize for the difficulties you are having attempting to generate a custom report. I want to ask you a couple of question in order to further assist you. Are you able to replicate the issue in another browser other than the one you generally use? Also, you mentioned you see an error come up, do you know what the error states?

Jon_G · ‎06-03-2019

Hello @FranklinS73 I'm sorry to hear your survey results aren't accurately displaying. I was able to re-calculate your results and checked your account, it all appears to be showing the correct individual results now. Please let us know if there is anything else we can do for you.

Jon_G · ‎05-29-2019

Hello @USAHS I'm sorry to hear you aren't happy with the way your from address is populating in your test emails. It looks like you have enabled authentication in your account settings and that is what is causing it to display in such a lengthy way. You can edit or disable your authentication from your 'My Settings' page and set it to something of your liking.

Jon_G · ‎05-20-2019

Hello @LisaMunsch I'm sorry to hear your faculty is having delivery issues and I apologize for the inconveniences this may have caused you. You mention that the campaigns are landing in the spam folder which could be due to your network's security system filtering out content. In cases like this, we suggest whitelisting Constant Contact within your security system which would help you with those delivery issues you are facing.

Jon_G · ‎05-17-2019

Hello @ErichW09 , You are correct! If you make a copy of the email and schedule it to a list, it will send the campaign to all the contacts within that list even though some might have already received it. If you would like to send the campaign to those contacts who didn't open your campaign, then I would suggest creating a list of contacts that did not open and the scheduling the campaign to that list.

Jon_G · ‎04-15-2019

Hello @brdccu, You are correct! It is possible to remove these share links by disabling the share feature in your event. Once you've done so, you will not be able to see these buttons coming up in the confirmation page for your registrants.

Jon_G · ‎04-12-2019

Hello @RhondaH443, You are totally correct! Our system will send the campaign to all the contacts that are currently in the selected lists at the time that the campaign is scheduled to send out.

Jon_G · ‎04-10-2019

Hello @JonathonS36, I'm sorry to hear that you are having issues attempting to integrate Constant Contact. For further assistance in regards to this and other API's please refer to this article. If you have further questions, you can also reach out to webservices(at)constantcontact.com

Jon_G · ‎03-25-2019

Hello @tarah05 Thank you for reaching out to the community! I apologize for the misunderstanding that led you to sign up for a free trial. Since your account is still in trial, the account will close on its own once the trial period is over.

Jon_G · ‎03-18-2019

Hello @VinceS647 Unfortunately you won't be able to access the reporting for those two years since your account is canceled. If you would like to, you can contact support as they might be able to retrieve your desired reports.

Jon_G · ‎03-18-2019

Hello @JohnA69 I am sorry to hear that you are experiencing issues with displaying images within your campaign. I'd like to ask you a couple of questions in order to further assist you. Can you replicate the issue on different email clients? Also, when opening these campaigns, do you see a "Show content" or link at the top of your email that enables you to display the images after clicking on it?

Jon_G · ‎03-13-2019

Hello @RobF430 , I am sorry to hear you are having issues with your Salesforce integration. For the best assistance, you will want to contact the plugin creator as we cannot provide any support for it.

Jon_G · ‎03-11-2019

Hey @HCA2019 , I apologize for the inconvenience the limitations of this feature are causing you. I will be submitting this feedback to the right team and I'll be adding you to the list of people who have requested this feature as well!

Jon_G · ‎03-11-2019

Hello @JamieL I apologize for the inconvenience the removal of columns with the ability to sort is causing you. I understand that this is definitely a really helpful feature and I'll more than happy to submit this feedback to the right team!

Jon_G · ‎01-16-2019

Hello @DelyM, Thank you for reaching out to the community! In order to further assist you I'd like to ask you a couple of questions. Are you attempting to import contacts into your account through a vcard? Is the content of that vcard something you would like to display in the body of your email?

Jon_G · ‎01-11-2019

Hello @CristinaC958, Unfortunately the editing options are still limited to questions and colors. I've submitted your feedback to have more editing options available. Please feel free to reach out if you need further assistance.

Jon_G · ‎01-07-2019

Hello @CXPA You are correct. Currently our new image editor does not offer the ability to add circle frames to an image. You can however put other frames around images using our Image Editor . It is the second to last option on the bottom of the Editor's menu on the left. I apologize for the inconvenience this may cause for you. I'll be submitting this feedback to the right team! We're very excited about this new image editor and we welcome any kind of feedback to make it even better.

Jon_G · ‎01-02-2019

Hello @ASGC, I apologize you are still seeing this error when you're attempting to rename your campaign. To further assist you I'd like to ask you a couple of questions. Does the issue replicate in a different browser other than the one you regularly use? Will attempting to rename a campaign in your browser's incognito/private mode allow you to successfully rename the campaign?

About Jon_G

Re: Numbered list

Re: How to reactivate an account that is no longer...

Re: Bulk physical address change

Re: Second user add

Re: Unsuspending an account - incorrect pricing

Re: Mobile App

Re: Suspended legit email addresses

Re: Your hold times, your crappy new website

Re: Instagram Will Not Connect

Re: need to find JOIN

Re: Temporary deactivation

Re: Budget season: Any known plans for rate increa...

Re: custom report

Re: Lost Individual Results

Re: How do I make my 'from' address shorter?

Re: Messsages going to Spam

Re: Recall or live edit Sent email campaigns

Re: Confirmation Page

Re: I have a question about a scheduled email

Re: Error: Class 'Ctct\ConstantContact' not found

Re: 60 day free trial

Re: Reports

Re: Images

Re: cannot upload leads from Salesforce - getting ...

Re: Narrow By Tag unavailable

Re: Click thru rates in reporting

Re: inserting my vcard

Re: How to change Poll design in an email?

Re: New Image Editor - Frames

Re: renaming campaign