Hello @tarah05    Thank you for reaching out to the community! I apologize for the misunderstanding that led you to sign up for a free trial. Since your account is still in trial, the account will close on its own once the trial period is over.    ... View more

Hello @VinceS647   Unfortunately you won't be able to access the reporting for those two years since your account is canceled. If you would like to, you can contact support as they might be able to retrieve your desired reports. ... View more

Hello @JohnA69    I am sorry to hear that you are experiencing issues with displaying images within your campaign. I'd like to ask you a couple of questions in order to further assist you. Can you replicate the issue on different email clients? Also, when opening these campaigns, do you see a "Show content" or link at the top of your email that enables you to display the images after clicking on it? ... View more

Hello @RobF430 ,   I am sorry to hear you are having issues with your Salesforce integration. For the best assistance, you will want to contact the plugin creator as we cannot provide any support for it.  ... View more

Hey @BeckyP626 ,   I apologize for the inconvenience the limitations of this feature are causing you. I will be submitting this feedback to the right team and I'll be adding you to the list of people who have requested this feature as well! ... View more

Hello @JamieL    I apologize for the inconvenience the removal of columns with the ability to sort is causing you. I understand that this is definitely a really helpful feature and I'll more than happy to submit this feedback to the right team! ... View more

Hello @DelyM,   Thank you for reaching out to the community! In order to further assist you I'd like to ask you a couple of questions. Are you attempting to import contacts into your account through a vcard? Is the content of that vcard something you would like to display in the body of your email? ... View more

Hello @TomW03,   Thanks for your consideration. We are hoping that some other members of the community are able to weigh in, but also wanted to share one of our non-profit success stories with you in case that helps! ... View more

Hello @CristinaC958,   Unfortunately the editing options are still limited to questions and colors. I've submitted your feedback to have more editing options available. Please feel free to reach out if you need further assistance. ... View more

Hello @ASGC,   I apologize you are still seeing this error when you're attempting to rename your campaign. To further assist you I'd like to ask you a couple of questions. Does the issue replicate in a different browser other than the one you regularly use? Will attempting to rename a campaign in your browser's incognito/private mode allow you to successfully rename the campaign? ... View more

Hello @SharonJ72,   Thank you for reaching out to us. I'll be happy to add your name to the list of those who are requesting this feature! ... View more

Hello @BOMAProject,    I am sorry to hear you are having trouble changing the Organization Address in your Wordpress form. To update your address, you will have to update it from your Wordpress account for it to take change. In the case that you need additional help in regards to your Wordpress integration, we have a specialized team that works with this integration available by phone. ... View more

Hi @nyckr,   Thank you for pointing that out! However, it is possible to change the headline color by clicking on the Design tab, and scrolling down to the "Headlines" option under colors. Then click on the square to the right to change the headline.   ... View more

Hello @JosephC1,   At this time, we do not have the ability to change the color of visited links in your email but it is a feature request that we are tracking and collecting feedback for. ... View more

Hello @joes901,   I believe that you may be asking about inserting a table into your email to arrange rows of text or images. At this time,  we are not able to insert tables into emails created in our third-generation editor as this can break the mobile-responsive layout. I'll be more than happy to submit your feedback to the right team since I can see how this can be useful for certain types of layouts. In the meantime,  you could insert a five-column block, which may enable you to accomplish what you are looking to do. The only limitation is that you'd have to move each block independently and you would not be able to move groups of them together.     ... View more

Hello @NicoleD784,   I'm sorry to hear you are having trouble creating your campaign. I'd like to ask you a couple of questions in order to further assist you. Is the issue replicating in a different browser other than the one you normally use? Do any other errors aside from the one that you mentioned previously come up on your screen? ... View more

Hello @EmilyM48,   I apologize for the misinformation provided by the report referencing to your last campaign. It is a known issue we have identified and are currently in the process of fixing.  ... View more

Hello @PebbleCreekChurch,   I'm sorry to hear you are unable to see your billing activity. I'd like to ask you a couple of questions in order to be able to further assist you. Are any error messages popping up? Have you tried using a different browser other than the one you regularly use? Also, what specific billing activity are you trying to take a look at? ... View more

Hello @JasleenN,   I am able to confirm that your most recent campaign does show as sent to all the contacts in your account. Feel free to take a look at the Reporting for your campaign as well any time you like! ... View more

Hello @ExecutiveD39,   I was able to take a look at your account and the reason why you are unable to see this "Personalize" feature is because you are still working in our Second-Generation Editor. For you to be able to use this feature you'll have to create your emails in the Third-Generation Editor, which is available on every account! ... View more

Hey @KMJS,   I apologize for the experience you had when calling in to our support line. We'll definitely investigate and make sure this feedback reaches the right group! Thank you for letting us know about your experience so that we can take the appropriate steps. ... View more

Hello @user7406, I'm sorry to hear you want to cancel your account with us! Whether it is to cancel or suspend your account you'll have to call in to our Billing Department due to security reasons. It is a quick chat that also allows us to gather some feedback as well!    ... View more

Hello @FirstNameL1420   I'm sorry that you are having difficulty with cancelling your account. Due to security reasons you'll need to call into our Billing Department and they'll be able to take care of that cancellation for you. It is a quick chat with them and it actually allows to gather feedback as well. ... View more