About SecretaryCCPTC

I have noticed , if I check sends, & receives sometimes especially on the phone it will show that someone who opened(if I check individual engagement), as not on send list or not on opened list. This is very confusing that all engagement lists do not agree.  I have no way of knowing which one is correct. Can you do something to ensure that all lists jive, because right now they do not.  This is causing us to have to look in sent opened, engagement and not opned, and still not be sure which is correct, since they dont agree with the information I am seeing. On the app and on the computer.  We use both ... View more

I have noticed and confirmed on several occasions when the emails are sent, the screen which displays sent, opened, delivered etc. is incorrect. It indicates that emails have been delivered when actually they were not.  My suggestion is that that number is made to confirm the exact amount delivered when they are.  Having it the way it is now makes us not know when our campaigns actually reach who we want them to.  So if we want to follow up with a telephone call for instance, the client in actuality has not even received the email yet.  I would like to see this somehow rectified to be more accurate.   Sincerely, Millie, secretary for Billy Cayce Account   ... View more