Just sharing my two cents...... I recently noticed my monthly charge was more than double what it usually is! Learned that my plan only covered up to 500 contacts, and literally I had gone to 501 and it instantly went up. I'm sure it's in the fine print, etc, and my fault for not catching it, however what I DON'T LIKE is the fact that there is no email notification that I've 'magically' bumped into the next category and charges would be increasing. I'm a small one-woman business, and was charged the 'more than double' amount for 4 months before catching it (shame on me). I never look to see how many contacts I have. All of my other website and online services send emails when ANY change is coming or has happened, and I'm very disappointed there was no notification regarding this. Lots of competitors out there...... the lack of communication and transparency has me considering a switch.
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