I'm new to ConstantContact. I used it 15 years ago but quit due to a low price / value ratio. But I digress. My one week experience with the Web version and the Mobile version have taught me some things. Namely that far too many features are half baked. I urge a product manager to call me or sit down with me and review the entire system screen by screen. If I am going to take this journey with your company, you need some outside help. Here is what irritated me 5 minutes ago: Sales guy tells me I can scan business cards. So I download the mobile app and scan a card. WHAT? It only records the email address! It lets me poke the first name and last name in by hand.... then I poke in the Company name. Then I TRY TO ENTER the phone number, but NO... No Sir. Constant Contact developers have choosen the WRONG keyboard from the IOS developer library. It WILL NOT LET ME ENTER THE + Character for Country Code 49 (Germany). When I just poke in all the numbers to let CC sort it out, it doesnt work. HERE IS THE THING: You need fresh eyes on your product. Your team is fabulous, I get it... Your company is fabulous... I get it. But we are all "moving forward " together here. And you guys have dozens of silly design decisions in your products and worse, you have missing features and workflow that would be trivial to include. GET COMPETITIVE. Lose your "NIH" attitude and bring in the stong smart experts that can help you. They don't work at CC, and that's not an unusual situation in a tech world that moves at light speed. You are not keeping up with quality or customer expectations... how are you going to set NEW STANDARDS for excellence, if you cant even blow away a new user.
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