About Constance_F

Thank you for taking the time to give us feedback on the new Contacts tools.  I have sent you an email asking for more information so we can best troubleshoot.  If you are still having an issue exporting those unsubscribed contacts please get back in touch with myself or our support team.  Our support team is available at 866-289-2101. Constant Contact’s Phone Support is available Monday – Thursday: 7a.m. – 11p.m. ET, Friday: 7a.m. – 9p.m. ET and Saturday – Sunday: 10a.m. – 8p.m. ET.   Use Live Chat or other Support options by visiting: https://ui.constantcontact.com/support/index.jsp ... View more

Thanks for taking the time to speak with me today!  Our engineers are working to resolve this bug, but in the meantime the report is still there.  Simply click to download the report as usual.  If you have any additional questions, our support team is available via chat and phone at 1-800-240-2302. ... View more

Thank you for the feedback!  We do have a way for you to add a list of unsubscribed addresses to the account, it is an advanced feature you are able to turn on.  Click the link below to visit our FAQ with specific instructions:   https://knowledgebase.constantcontact.com/articles/KnowledgeBase/33118-Import-a-List-of-Unsubscribed-Contacts-into-Constant-Contact-from-Another-Provider   Hope this helps!  Please continue to provide us with feedback and vote for other ideas you think would make the system even better.  If you have questions don't hesitate to contact our support team for some additional help. ... View more

Thank you for your great feedback!  You can actually see your unsubscribed contacts from the Email tab > Reports and in the table below the graph click the number in the Opt Out column for the email you are interested in.  We are also working on adding a feature that will allow you to see who has unsubscribed from a uploaded file, so stay tuned for this future update.  Please keep providing us with valuable feedback about making the product better and remember to vote for other ideas you think would be helpful. ... View more

Thank you for your feedback and ideas, we are gathering information from customers on what they would like to see in the system to make things smoother for what they do.  Your feedback is important for us to know how to serve you best!   If you go to your contacts tab, and go to Unsubscribes on the left you can select all the information for Export.  This isn't exactly all of the information you are looking for but it may be a good start to a printable report you can use.   Please continue to provide us with detailed feedback and vote for other ideas you think would be helpful!  ... View more

Hi Anita!   I have sent you an email with my contact information, I would like to talk to you about this in more detail so we can fix what's happening.  The pages are designed to remember what sorting option you prefer and keep those.  Please get back in touch with us at your earliest convenience so we can try some troubleshooting steps. ... View more