Yes, your support guy told me that he won't return my money. Offered me a %60 discount to stay and another free month. I told him that this software is not what was described to me and not what I need at the moment. he said you agreed to buy. And when I told him about the free 3 months discount due to a referral from my accountant he said that he wasn't the one who gave the discount so he does not care....I had to hang up the phone. No dignity.
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I was promised 3 months free. Well, I am still billed. And it's not possible to cancel online. This is so annoying. I have never seen such a stupid approach to customers in my life.
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