About WilliamP6

Again FYI, I checked yesterday's email (which you said should have results updated "at least every 10-15 minutes." The Opens haven't changed since 3:33 PM CST, 27 minutes ago. But a couple minutes ago I clicked on the Opens, and found 16 new Opens during that time period. I would REALLY like an explanation as to how the total on the Opens screen itself (the one that shows all the names/emails/date-time of Opens) can remain the SAME, while NEW ones are being added. Clearly SOME OLDER OPENS ARE BEING DELETED or removed from visibility. There is otherwise no way for the total (which can easily be figured by seeing how many pages of results there are) to remain the same on THAT area of the site. ... View more

Not even close to being the right answer. Explain how, at a certain time, ALL the new Opens stop counting towards the total count. It's not remotely statistically possible that hundreds or thousands of Opens IN A ROW suddenly turn out to all be people who have disallowed the 1x1 tracking pixel. We are well aware of the "unique opens" and how CC is SUPPOSED to increment our statistics. What is ACTUALLY HAPPENING is that I see the number reported of Opens and take a screenshot. I come back hours later or a day later and see the Opens number is unchanged and take a screenshot of that. But when I click on the actual Opens link, to see who opened it and when, I see that during that time frame, dozens or hundreds or more (depending on how long it's been) have opened the email, but somehow NOT been added to the totals. An email I sent on March 17 has not has its Opens increase since 7:45 on March 23 (and probably this was also happening to some extent before then). Yet when I click on the opens link, I can see 30 people (with emails, names, and date/time) who opened it today. 80 who opened it yesterday. And 25 who opened in on March 23 after 7:45 pm. So the Opens should have been increased 135. But they were increased by ZERO. This was an OLDER email. What seems to be happening is that everything I emailed since that one has been getting only about half its opens recorded. The opens are literally half of what they were, including on emails that got double the open the last time I ran them (not that long ago). EVERY SINGLE EMAIL since March 17 (one week ago!) is showing HALF the normal open results, and I can SEE (by looking at the May 17 email) that new Opens aren't being counted as they should. No way did half my list suddenly decide all at once - and in sequence of opening my emails! - to not allow images to display. I need this fixed ASAP. ... View more

Actually I use a Macintosh. And we inspected the email under our browser and can see the </a> tag Constant Contact introduced into the html. This has nothing to do with the interpretation of the html. It has to do with Constant Contact modifying our html when the email is sent. As I said, a preview email works fine. It is only when the email is scheduled and sent that this happens. And it has been happening for over a year. I don't know if it happens with a <p, </p> imbedded, but it doesn't happen with a <table, </table>. This is really something that is happening in the software on your end, not a user-end problem. ... View more